Bourne Home Furniture Reviews 

208
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

This is how it should be done. Amazing prices and incredibly helpful staff. I've saved an absolute fortune on my cooker and washing machine, plus no surprises with 'sorry Sir, it's out of stock, bu... See more

Company replied

Rated 5 out of 5 stars

Found Bourne Home Furnishings online and went to their showroom. Very friendly service from Chris without any pressure. I was able to get some furniture and recon washing machine all sorted and... See more

Rated 5 out of 5 stars

Love our new American fridge freezer, hoover washing machine and condenser dryer. Highly recommend Bourne home furnishings. Highly recommend this place as staff are friendly highly knowledgeable of th... See more

Rated 5 out of 5 stars

Purchased a 10k washing machine. Great communication, Great product, happy friendly people. Offered to deliver tor free but we had a trailer which they loaded for us. Warranty given. A week later w... See more

Company details

  1. Furniture Store

About Bourne Home Furniture

Written by the company

Here at Bourne Home Furniture we pride ourselves on outstanding service and quality every time.

We provide our customers with the best alternatives to new appliances with brands like Beko, Hoover, Candy, Hotpoint, Hisense and more.

We stock over 200 products at any time so will be sure to have something to suit your needs! Our friendly team have years of experience in our products and have expert knowledge to help you choose.

From Washing Machines and Tumble dryers to Cooking products and Cooling products we have what you need at discounted rates.

We can deliver, install and recycle your old product all in one easy, friendly visit, taking all the hard work away from you.

We are open Monday-Saturday 9am - 5.30pm and our live chat online on our website is available most hours.

Our sofas are made to order in your favourite styles, fabrics and colours with a very exceptional 4-6 weeks manufacturing time. Although you can always buy one of our pre made designs straight from our show floor!

Buy now, Pay Later available across our product ranges with ClearPay now available in store and online. We also use Snap Finance for longer term finance arrangements, you can apply in store or online from the comfort of your own home, if you need any assistance please contact our friendly team who will always be happy to help!

Contact info

4.8

Excellent

TrustScore 5 out of 5

208 reviews

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4.8

All reviews

(208)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

highly professional

Cannot Recommend this company enough! So my washing machine started smoking last night all electrics going crazy!! Messaged these guys this morning and my new washing machine is already plumbed in and done one load!!! Fast efficient reply’s on messenger and delivery was as stated by today had a phone call to say they would deliver within the hour, prompt and helpful drivers, will definitely order again from this small buisness!

April 22, 2020
Unprompted review
Rated 5 out of 5 stars

Very satisfied with purchase. Will come back again.

I purchased two appliances at Bourne Home Furniture. The first was a washer/dryer and the second time a fridge freezer. I've been really happy with both purchases. Chris made it so easy. He took care of the plumbing installation of the washer dryer. The setup took less than 30 mins. I was so happy with the service that when I was looking to make another purchase I immediately thought to buy from BHF again. Fair pricing. Very responsive customer service. Good selection. Highly recommended.

April 10, 2020
Unprompted review
Rated 5 out of 5 stars

What a great supplier!

What a great supplier! In the depths of the Coronavirus restrictions all the ordering and arrangements for delivery were done via website, email and text. Due to the moving situation I needed to change arrangements - no problem! Arriving promptly on time the team donned disposable gloves and offered to put on masks if I wished them to.

Watching from afar I left them to it and they carefully took the fridge freezer in, placed it and removed the packaging, all without handling anything in the house. Having taken the packaging away tidily the paperwork was left out for signature whilst I and the boss swapped places.

A model of care and consideration in trying times. Well done!

Oh, and by the way, great product at great price👍

March 23, 2020
Unprompted review
Bourne Home Furniture logo

Reply from Bourne Home Furniture

Thank you David for your feedback, customer service is our priority and even through these difficult times we are trying our best to accommodate for everyone. Im glad you could see the bright side of a bad situation and even more that you chose us to handle your purchase. It was a pleasure meeting you and hopefully visit you again in the future. Good luck and stay safe.

Rated 5 out of 5 stars

Excellent

Excellent all round customer service..i orderd a fridge freezer on a friday evening.. and it was in my kitchen by the saturday afternoon.. free delivery aswell.. doesn't get any better than that.. 5 stars from me.. thanks again!!

March 23, 2020
Unprompted review
Bourne Home Furniture logo

Reply from Bourne Home Furniture

Thank you for your feedback Sean, customer service is our main priority and are so glad you are happy with the service you received. Hopefully we will see you again in the future. Good luck and stay safe 😊

Rated 5 out of 5 stars

Highly recommend

Highly recommend, I have had a few appliances this past month, fantastic service and very helpful, will definitely be back

March 11, 2020
Unprompted review
Bourne Home Furniture logo

Reply from Bourne Home Furniture

Thank you for your feedback Anita, it’s been so nice to deal with such a lovely person and am so glad you chose us to sort out your new appliances. Good luck and stay safe 😊

Rated 5 out of 5 stars

Best service

Best service ! He was very knowledgeable, nice and delivery was exactly when they said it would be ! They connected everything and stayed to make sure everything was set up correctly! Thank you for everything ! Will reccomend 100%!

February 29, 2020
Unprompted review
Rated 5 out of 5 stars

Very good service

Myself and my brother in law both had a fridge freezer off you, fantastic service, very good price and next day delivery for free I can't fault the service we had, will shop here again

February 26, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, had a tumble drier, dishwasher and bed. Delivered free within a few days. Products are lovely and good prices too! Will definitely be returning, Thankyou!

February 10, 2020
Unprompted review
Rated 5 out of 5 stars

Great customer service and good prices!

Great customer service. I spoke to Chris regarding a new washing machine. Chose the model and had it delivered for free. Nothing was too much hassle and the price was great.

January 27, 2020
Unprompted review
Bourne Home Furniture logo

Reply from Bourne Home Furniture

Thanks for the review Luke. We are so glad we helped you find what you were looking for and look forward to seeing you again in the future.

Rated 5 out of 5 stars

Amazing service

Amazing service, had a tumble dryer. Friendly helpful staff. Went to shop near closing time yet nothing was too much trouble for them and it was even delivered that evening as I needed it.

January 27, 2020
Unprompted review
Bourne Home Furniture logo

Reply from Bourne Home Furniture

Thank you Emma, it was a pleasure meeting you and so glad we could get your chosen product to you right away. Hope to see you again in the future.

Rated 5 out of 5 stars

Highly recommended

Love our new American fridge freezer, hoover washing machine and condenser dryer. Highly recommend Bourne home furnishings. Highly recommend this place as staff are friendly highly knowledgeable of the products answer any questions with a smile quick and offer a free delivery service one day a week will even take your old appliance away for a small extra fee. Will be using again and telling all my friends and family

January 23, 2020
Unprompted review
Rated 5 out of 5 stars

Best Company Ever

This company and its staff are excellent and I would highly reccomend them to anyone. The customer service and communication is excellent and they go out of their way to help if you have a problem. The staff are friendly, polite and professional. Their delivery time is excellent, I had my items delivered and put where I wanted them the day after I ordered them. I reccomend their installation and removal option, they took my old item away, removed all the packaging from my new items and took that away so I was left with no mess and then they put my new items exactly where I wanted them. They then explained how everything worked and showed me inside each item. The whole process from start to finish was stress free and easy. It was also great that I could message Chris via messenger to ask questions about my items etc and his response was alway prompt, with the answers to the questions I had.

January 23, 2020
Unprompted review
Rated 5 out of 5 stars

Very fast and efficient service.

Very fast and efficient service. Great website, which is easy to use. The delivery arrived on time and the delivery men were polite and genuine. I will be using Bourne's again and would recommend anyone else in need of a domestic appliance to do so also.

January 13, 2020
Unprompted review
Rated 5 out of 5 stars

Fast friendly and efficient

Purchased a super king size bed from Chris. Transaction from start to delivery was simple. Fast, friendly and efficient. Looking forward to purchasing our fridge freezer with him soon. Highly recommend.

January 13, 2020
Unprompted review
Bourne Home Furniture logo

Reply from Bourne Home Furniture

Thank you Bethan, I'm so glad to hear we have met your expectations for a smooth service and that your are happy with your new products. We look forward to seeing you again and will be more than happy to assist you in finding the perfect fridge freezer for you :)

Rated 5 out of 5 stars

Everything done perfectly

Everything done perfectly. When buying Chris answered all my questions very quickly. Advised delivery date and on the day kept me updated on arrival time . Would definitely recommend and use again. , 👍

December 28, 2019
Unprompted review
Bourne Home Furniture logo

Reply from Bourne Home Furniture

Thank you Ashley, it was a pleasure visiting you and so glad we provided a service you can rely on. Have a happy new year and hope to see you again 😊

Rated 5 out of 5 stars

A very professional team

A very professional team. Shannon and Chris ensured my refrigerator was delivered on time as agreed and any questions were answered promptly. I will recommend to others and will definitely purchase other items.

December 22, 2019
Unprompted review
Bourne Home Furniture logo

Reply from Bourne Home Furniture

Thank you Natasha, we are so glad you are happy with everything, have a happy new year and look forward to seeing you again soon 😊

Rated 5 out of 5 stars

Extremely pleased with my cooker and…

Extremely pleased with my cooker and service I had, was very careful with delivery and very pleasant people, would buy from them again. I am a very pleased customer

December 22, 2019
Unprompted review
Bourne Home Furniture logo

Reply from Bourne Home Furniture

Thank you Marilyn, we are glad you were happy with our services and especially your new cooker. Have a happy new year and look forward to seeing you again soon 😊

Rated 5 out of 5 stars

Excellent service and product

great service from start to finish. Nothing was too much trouble and do everything they can to suit your needs. Delivery process was excellent and they took care when transporting. Would definitely recommend and purchase from these again in the future.

December 19, 2019
Unprompted review
Bourne Home Furniture logo

Reply from Bourne Home Furniture

Thank you Nathan, it was a pleasure visiting you and hope to see you again soon 😊

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