Boutique Retreats Reviews 

330
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning locations, extremely comfortable accommodations, and the seamless booking process handled by exceptionally helpful staff members. Many visitors highlight that the properties are wonderfully equipped, beautifully decorated, and provide a truly peaceful and relaxing environment for their holiday getaways. Some reviewers were not happy with specific property issues, noting problems like unexpected maintenance troubles, cleanliness shortcomings, and uncomfortable living room furniture. A few guests also mentioned specific difficulties regarding low water pressure, missing basic items, or encountering temporary facility failures during their time staying there.

What people talk about most

Location

Clients share positive opinions on location, highlighting the stunning natural surroundings and peaceful... See more

Facilities

Reviewers highlight positive aspects of facilities, noting that properties are very well equipped and... See more

Quality

Customers had positive experiences with quality, highlighting that properties are beautifully designed,... See more

Booking process

Customers consistently note positive experiences with booking process, describing the system as simple,... See more

Service

Users describe positive interactions with service, highlighting luxury, comfort, and impeccable experiences.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We stayed at Akin in Devon, which was the second time we booked with Boutique Retreats. The booking process is easy, the staff very helpful and responsive, and the retreat was wonderful. The arrival g... See more

Rated 5 out of 5 stars

Just had the absolute pleasure of a weekend at The Mizzle. All of the ladies at Boutique Retreats were so helpful and friendly and the whole booking procedure was a breeze. The property itself was bey... See more

Rated 5 out of 5 stars

Very efficient process for booking and then good directions for finding the house. Very nice owner who lived next door and dealt with a couple of minor issues quickly and without fuss. Lovely house wi... See more

Rated 5 out of 5 stars

My husband and I stayed at New England Lodge with my parents and our dog for one week over the Christmas holidays, and we truly had an amazing time. The house is very spacious, bright, and stylish,... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

330 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(330)

33 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Another enjoyable Boutique Retreats holiday...

Boutique Retreats always has a superb range of properties to choose from and having now stayed in 7 different properties, it's noticeable that they all have the same 'vibe'. Our most recent trip to Lanherne in Cornwall was enjoyable (despite the wet Easter weather!). The property was in a beautiful setting, it was clean, everything worked and well specc'd, with a plethora of board games to keep the family amused when it was too wet to go outside. The owner was really helpful throughout too.

March 29, 2024
Unprompted review
Rated 5 out of 5 stars

Such an easy process to find and book…

Such an easy process to find and book absolutely incredible properties.
When I contacted to make enquiries, everyone was so helpful and made the whole experience easy and positive.
Will definitely be using and recommending for future trips.

March 24, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and beautiful cottages

Our first time booking through Boutique Retreats but won’t be our last. Great personal customer service. When they became aware just 3 days before our holiday of building work taking place next door to a cottage we had booked, they contacted us and gave us options to keep our booking, take a refund or find somewhere else. We chose the latter and they were so helpful in finding a lovely alternative. Stayed in Rocksalt in Moushole which was absolutely stunning! Will definitely be back to Rocksalt and can highly recommend Unique Retreats.

March 22, 2024
Unprompted review
Rated 1 out of 5 stars

When is a booking not a booking?

After selecting my preferred option I made an online booking, then waited three days for confirmation of price and availability. This emailed confirmation was followed a couple of hours later by an email advising ‘This offer is expiring, book now.’ - so I did, paying the requisite deposit. A short time later, the booking was confirmed, again by email
Later that day, I find yet another email from Boutique Retreats, this one cancelling my booking, stating I’d been given an incorrect price. It went on to say I could rebook at a higher price, which was £2,000 more for one week. However, as a goodwill gesture, they were offering to knock £30 off, for their error and had held on to my deposit awaiting my decision. My argument that a contract had been entered into and deposit paid, fell on deaf ears. I’ve now rebooked with a rival and will not be viewing this company’s site again.

March 19, 2024
Unprompted review
Rated 5 out of 5 stars

36 Broadway is utter perfection

Louise’s house is utter perfection. As three friends who live all over the UK it was the perfect place to celebrate our 40th birthdays together. Louise was so warm and helpful, which made us feel like we were staying at a friends house, rather than a rental. All the small touches from having Netflix to the Elemis bathroom treats to the surprise hamper full of local food essentials - we really couldn’t have hoped for any more. It really was perfect and I would highly recommend a stay here to anyone.

March 8, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing property

Amazing property! It immediately feels like home and has everything you could want in a Cotswolds getaway. All of the family had a great time and we will definitely be coming back.

March 11, 2024
Unprompted review
Rated 5 out of 5 stars

Consistently Good!

Consistently had great experiences booking with Boutique Retreats. This was my 4th booking with them over a 3 year period. Lovely cottages, great hosts, easy booking and both helpful and attentive customer service. Great stuff!

January 12, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent company

I have used this company a couple of times now. Each time they and the properties they rent have been excellent. Recently stayed in the most beautiful property in the Cotswolds - Dover's Rise - highly recommend. The company are helpful and competent in every aspect.

December 29, 2023
Unprompted review
Rated 5 out of 5 stars

beautiful Cotswold christmas trip

The accommodation was beautiful check in was easy we was greeted by a beaut christmas tree it was clean bright and the perfect cosy house. (wish I lived there) haha

booking was easy, a great company would definitely book again :)

Boutique retreats has a range of really high quality properties. I will always check boutique retreats before booking/air bnb from now on.

Thanks again

December 8, 2023
Unprompted review
Rated 5 out of 5 stars

We had an amazing stay at Lowartha

We had an amazing stay at Lowartha, south of Falmouth. The setting is idyllic, remote and wild, while the immediate surroundings are beautifully landscaped. The property is luxurious and cosy at the same time and although we had mostly good weather, the rainy days were spent reading in front of the wood burner looking out over the Cornish woodland. Bliss. We relaxed the minute we arrived and didn’t want to leave, can’t rate it highly enough.

September 18, 2023
Unprompted review
Rated 3 out of 5 stars

First booking with Boutique Retreats. Not impressed!

First booking with Boutique Retreats. Not impressed!
Very disappointed that the photos on their website of The Old Workshop in Newlyn were not accurate!
Very misleading. We were not informed prior to our arrival that the property had been redecorated ! I would have cancelled if I’d known .
I booked this property because of the white, light gorgeous interiors photos of the scandi inspired living room . Sadly now a dark dingy room with a cream / rust marble coffee table exactly the opposite from the listings photos and descriptions !!
Thankfully the bedrooms and kitchen have been spared the make over !
The house was very clean however and very warm.
. The house was in quite a run down part of Newlyn . ( As mentioned by the owners in the guest info on arrival !!)
With parking 10 mins walk away. ( £20 for the week )
Will book in future with Air bnb as I think these issues would have been mentioned in their guests reviews.

October 13, 2023
Unprompted review
Rated 5 out of 5 stars

Great company

Boutique Retreats is one of my go to websites when looking to book a UK country getaway. The booking process is easy and staff are quick to respond to email queries. All properties listed are of a high standard so no time is wasted looking through pages of average properties!

October 1, 2023
Unprompted review
Rated 3 out of 5 stars

Don’t trust the reviews…

We wrote a review for ‘Oyster’ in Padstow. We stayed in August. The review was fair and balanced with both positive & negative feedback. It was never published. I contacted BR and they informed me that ALL reviews appear on their website. This is simply not true. Do not trust the reviews they are doctored with only the positive being published. It’s October…still no review (but a positive review for someone staying in September has appeared, surprise!). We feel deceived, it means we would not recommend the company or ever use them again. Do not trust them. Beware.

August 18, 2023
Unprompted review
Rated 5 out of 5 stars

Best holiday cottage ever!

Boutique Retreats does live up to its name offering first class holiday homes with beautiful interiors even for dog owners. The attention to detail is fantastic and you feel at home as soon as you arrive.

September 29, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look