Box2 Fashion Reviews 1,856

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,449 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that items are well-made, durable, and maintain their quality even after repeated washing. Many appreciate the accurate sizing and the timeless, ageless style of the clothing, finding them easy to combine and suitable for various occasions. The delivery service is frequently highlighted for its speed and efficiency, with orders often arriving promptly and well-packaged. Reviewers also commend the brilliant and helpful customer service, whether through phone interactions or online. However, some customers have expressed dissatisfaction with recent purchases, noting a decline in product quality, particularly with certain dresses and linen items that were described as flimsy or thin. A few people also mentioned issues with sizing, finding some items to be larger than expected or not true to the description, such as trousers lacking the advertised stretch.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the good quality, perfect fit, and... See more

Quality

Reviewers mention positive feedback about quality. Many customers consistently praise the high quality of... See more

Delivery service

Customers consistently express satisfaction with the delivery service. Many reviewers highlight the quick and... See more

Order

Consumers find order to be positive, consistently praising the ease of the ordering process and the... See more

Service

Clients share positive opinions on service. Customers consistently praise the excellent, friendly, and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been a customer of Box2 for several years I have never needed help with my orders but just recently I had a problem with a blouse /jacket which unfortunately had a fault. When I phoned I could... See more

Company replied

Rated 5 out of 5 stars

I’ve been buying from Box 2 for years and the quality of their clothes has been consistently high throughout. I’ve never sent anything back so I don’t know how they deal with returns. My order has a... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate website, super-fast delivery in paper, not plastic. Items always fit, sizing is really good. Materials are easy on the skin and the clothing is timeless and ageless. Items are very g... See more

Company replied

Rated 5 out of 5 stars

Very pleasant lady answered the phone when I rang to place an order. Prefer the personal touch rather than ordering online! Very prompt delivery and the garment was exactly as described/ pictured in t... See more

Company replied


Company details

  1. Plus Size Clothing Store
  2. Clothing Store
  3. Fashion Accessories Store
  4. Women's Clothing Store

About Box2 Fashion

Written by the company

Welcome to Box2

Box2 has always been committed to making beautiful clothes and creating seasonal collections for women size 14 to 32.

Our collections include a fantastic coordinating knitwear range with cardigans, jumpers and ponchos, comfortable and stylish jersey, and of course our bestselling stretch trousers. All exclusively designed by us and expertly made across Europe.

We believe fashion should be fun & easy to care for. In fact, looking good is effortless with Box2. This is why we have been established for over 40 years. Buy now, wear forever.

Please visit our easy-to-use website, where you can browse the full collection. With FREE standard delivery on all orders over £75, FREE returns and our dedicated customer care team, it's easy to create the perfect outfit for any occasion.

Our team is available on 01273 832 956, Monday to Friday, 9am to 5pm, or via our CHAT.

SHOP NOW CONTACT US

Contact info

FREE DELIVERY

Enjoy FREE standard delivery on UK orders over £75.

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Good quality

Good quality, easy to order and speedy delivery.

April 28, 2026
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Reply from Box2 Fashion

Thank you for your lovely feedback 💖

Rated 5 out of 5 stars

As always all the greats

As always all the greats. Quality, fasion, and service

April 27, 2026
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Reply from Box2 Fashion

Thank you so much for your incredibly kind words and for awarding us a five-star rating! We are pleased to hear you love our styles 🤩

Rated 5 out of 5 stars

The top I bought is just as described…

The top I bought is just as described on line, the fit is perfect as I’m normally a size 14 but the 14/16 was a good size. Great pattern and soft material.

April 27, 2026
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Reply from Box2 Fashion

Thank you so much for awarding us a five-star rating! 🤩

Rated 5 out of 5 stars

Good quality

Good quality, stunning styles and colours and fits perfectly.

April 27, 2026
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Reply from Box2 Fashion

Thank you so much for awarding us a five-star rating! 🤩

Rated 5 out of 5 stars

Always very friendly and helpful the…

Always very friendly and helpful the clothes are very good quality and good value for the money would ld always recommend box 2 thankyou so much Angela xx

April 27, 2026
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Reply from Box2 Fashion

Thank you for your wonderful feedback. We are delighted to hear you enjoy speaking to one of the team. We are here to help, give advice or for a friendly chat. ❤️

Rated 3 out of 5 stars

Still love it - but . . .

Great service, as you’d expect from Box 2. Lovely, easy to wear linen top. But, oh dear, something I’ve not experienced from this company before (and I’ve had about 8 linen pieces from them) - it is not colour-fast, I now possess blue underwear, a blue blouse that I never owned before, and a single blue sock that will never again match its pair! Beware!

April 23, 2026
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Reply from Box2 Fashion

Thank you for letting us know about the top. We have not had this fed back to us about the linen, it is best to wash on its own to start with, especially with it being a dark colour. 😊

Rated 5 out of 5 stars

Good product and delivery

Good product and delivery

April 22, 2026
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Reply from Box2 Fashion

We are so pleased to hear that you like the quality of our styles and we were able to deliver quickly and efficiently. That is very important to us. 💕

Rated 5 out of 5 stars

Box2

Lovely company to deal with , helpful
good quality clothing , enjoy what ive bought , thank you

April 22, 2026
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Reply from Box2 Fashion

Thank you so much for taking the time to leave such a wonderful review! Your review means a lot to us 💖

Rated 5 out of 5 stars

Tops and trousers in 2 different…

Tops and trousers in 2 different lengths would be great for shorter women(5ft 4in).most of your models are quite tall so difficult to tell how some clothes will look.quality is very good and prompt delivery.

April 23, 2026
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Reply from Box2 Fashion

Thank you for your feedback. We offer different lengths in many of our styles of trousers and tops. We would suggest 25" length or 27" length which are available on the website to browse. Tops come in various lengths but you can fins this in the detailed description. Hope this helps or feel free to give us a call with any questions 😘

Rated 5 out of 5 stars

Service good but product lacking

While I always find Box 2 to be on the ball with dispatching and getting your order to you very promptly…. I have to say I was disappointed this time with some of the new dresses. They don’t seem up to their usual quality or style.

April 24, 2026
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Reply from Box2 Fashion

Thank you for your feedback and for awarding us 5*. With the summer season coming up, we will be stocking more dresses in different styles and materials. We are always happy to help with any queries or concerns. ❤️

Rated 5 out of 5 stars

Order arrived promptly

Order arrived promptly. The garment was as described. It was rather creased on unpacking,
There were clear instructions on how to return, if that was deemed to be necessary

April 23, 2026
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Reply from Box2 Fashion

🤩 Thank you so much for awarding us a five-star rating!

Rated 5 out of 5 stars

Good quality clothing from a reliable retailer

I’ve been buying from Box 2 for years and the quality of their clothes has been consistently high throughout. I’ve never sent anything back so I don’t know how they deal with returns. My order has always arrived within a couple of days and has always been packed well.

April 23, 2026
Box2 Fashion logo

Reply from Box2 Fashion

Thank you so much for your incredibly kind words and for awarding us a five-star rating! We are pleased to hear you love our styles 🤩

Rated 5 out of 5 stars

A lovely top

A lovely top. I have worn it a couple of times and my husband noticed ! and complimented me.
It’s v nice fabric and has washed well, as do all of my Box 2 tops … and I have had some of them for years. Well done Box 2 team … another success.

April 20, 2026
Box2 Fashion logo

Reply from Box2 Fashion

Thank you so much for taking the time to leave such a wonderful review! Your review means a lot to us 💖

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