Box Menswear Reviews 

1,735
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 212 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that the delivery service is exceptionally fast, ensuring orders arrive promptly and in excellent condition. Consumers are also very satisfied with the overall high quality of the materials, noting that the garments consistently offer a very comfortable and reliable fit for daily wear. However, some reviewers were not happy with sizing inconsistencies across different products, finding certain items much larger or smaller than expected. A few people also experienced frustrating delays when trying to resolve order issues or exchange incorrectly sized items with customer support representatives.

What people talk about most

Product

People report positive experiences with product, highlighting that items are well made with a lovely, soft... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-made and... See more

Order

Consumers find order experiences to be mixed, as opinions vary significantly regarding the process. While... See more

Delivery service

Clients share positive opinions on delivery service, consistently highlighting the fast and efficient... See more

Service

Customers had positive experiences with service, often highlighting prompt delivery, excellent follow-up, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

WOW ...What can I say but AMAZING,Received my package this morning ,express delivery too. Amazing fit ,Got 6pairs of BOX briefs and they fit perfectly ,amazing quality and great feel on. Cheers fo... See more

Rated 5 out of 5 stars

I've orderd loads from box yea odd ones did not fit quite right but the quality is first class .and I had a problem with wrong size being sent but contacted them eventually they replaced them i can'... See more

Rated 5 out of 5 stars

I will be trying out my Tanga 3.0 Inca briefs under my Boxer swimmers for the beach in Italy in about 4 weeks and am expecting a very positive comfortable results. Ive been using the classic boxers fo... See more

Rated 5 out of 5 stars

I bought 1 pair of briefs in black to go to Rocky horror. They were amazing fit was great and supported all well making me feel more confident. So thus encouraged me to place an order for more. Such u... See more


Company details

  1. Men's Clothing Store
  2. Clothing Store
  3. Clothing Supplier
  4. Swimwear Store
  5. T-Shirt Company
  6. Underwear Store

Written by the company

Box Menswear is a distinctly British brand, offering the highest quality in men’s underwear. We appreciate comfort and quality in equal measures. Our luxurious boxers and briefs are crafted from soft stretch fabric with a distinctive branded elasticated waist band – comfortable, durable and supportive, with a smooth, close fit. Designed and distributed in the UK, Box is a name you can trust.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(1,735)

227 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company,great sales ,great…

Great company,great sales ,great underwear ,love the box wear undies I’m addicted to them from briefs ,trunks ,jocks ,thongs etc I’m 67 and like to look good in the company of men who comment on my underwear

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

I have brought so many items.

I have brought so many items of this company i must have about 30 pairs of jocks on it own, as well as shorts, tops, bottoms, socks and underwear slippers. I love them even with being a larger man i find them very sexy and also they get great models to show them off. i started to buy these in dec 21/12/2023 even thou i can only put in 21/12/24 the last order at the moment is 27/9/2025. i will say that i only buy them when on offer as i do find them expensive for me if buying at the regular price. it would also be great with being a larger man if they did the singlets as i would love to try a pair on even with my gut.

December 21, 2024
Unprompted review
Rated 4 out of 5 stars

All items nearly 5*, here’s my niggles

I’ve got jocks, briefs, tangas and boxers.

Briefs are all the king fit design, great stretchy fabric that’s isn’t silly tight, wicks sweat away and sizes well. Only issue would be they are in fact a much higher rise than the models show off. I weren’t expecting this and tbf I am used to it now but I think it’s more than modelled ?

Boxers are great fot, hold their shape and wash well, the logos come off quick though.

I have 3 styles of jockstrap - the pouches are all spot on, sizes are good, very very well made whatever the fabric.
Only continuous issue I find - the straps loose their elasticity when worn for a while after, or after a good gym session etc, they don’t become floppy but they do indeed have a noticeable lack of tightness afterwards before being washed and reset.

But : I do recommend them, based on great value for money, superior fabrics, great design and overall superior fitment.
Go do a buy!

November 3, 2025
Unprompted review
Rated 2 out of 5 stars

Bad fit

Ordered lots of product and only tried one pair on which were way too big. The elastic was baggy and doing nothing.
The reply from customer services was that nothing could be exchanged even though 5 items had not been opened.
I was willing to forfeit the one pair I had tried on. Not happy and probably won’t order again sadly.

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous underwear

Fabulous underwear. Myself and my husband have been buying all our underwear and socks from Box for years and have never, ever been disappointed. Thank you guys - keep doing what you do well.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

As alway this company never fails to…

As alway this company never fails to deliver good service and produce,I love the variety of fits in the underwear there is something for everyone and once ya find ya fit you won’t look back,my only disappointment on my last delivery was some garments arrived in plastic sleeves which isn’t eco friendly.

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Wouldn't wear anything else

Bought many items from Box and always received excellent customer service, good quality items and reasonable prices. Thanks for your hard work!

November 3, 2025
Unprompted review
Rated 2 out of 5 stars

£60 spent and over half don't fit well

£60 on underwear for half of them to be poorly fitting or poorly designed.

I ordered 7 pairs of underwear, 1 I can't wear due to poor design, 4 of them kinda fit but not very well; baggy where they should be form fitting.

Also, who decided on the label design. I'm sure it works fine on briefs and boxers, but thongs and jocks shouldn't have the label sticking out...

The sizing is inconsistent, a M brief might fit but then I need to get a S jock, even though the size guide says I should get M for both.

I think it's interesting you can't review products on their site.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Best boxers ever

My friend always buy his boxers from Box and told me to try. So I got some I got a issues and I have to contact customer service and Warren was 5 stars helping me. And I definitely recommend buy from box they are so comfy so relax.

October 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. I received a product that was not quite as I had expected. Though it was my own fault I had not read the description fully. But Warren the customer service representative that handled my case sent me a replacement product of my choice which arrived very quickly. A very happy customer and relived there is still good customer service left by some companies!

September 12, 2025
Unprompted review

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