Ordered a brow pen from BPerfect recently which arrived promptly & with a gel pen which was great. Unfortunately the shade Ash Brown that I ordered was far too dark for me. Following emails between my... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Trend Setting, Award Winning, Ahead of the Game. Changing the Cosmetics industry since 2013.
Contact info
8 Enterprise Crescent, BT28 2BP, Lisburn, United Kingdom
- www.bperfectcosmetics.com
Replied to 73% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ards BPerfect
I visited the Ards shop looking for new makeup as mine wasn’t sitting or lasting properly. Nicole was absolutely amazing — so kind, patient, and really knowledgeable. She took the time to explain how to prep my skin properly, and I learned so much. She’s a huge asset to the store, they’re very lucky to have her! I’m over the moon with my makeup now.
Had an issue with an order and Robyn…
Had an issue with an order and Robyn was very quick to reply and solve the issue. Thanks so much
Great.
Anne was exceptionally proficient in arranging a prompt delivery of the items.
Such a lovely person in customer service
Such a lovely person in customer service to deal with.. and had problem with the payment page and it was sorted so fast and with such professionalism and friendliness... thank u so much 👍
Query re: eGift
I’ve had a number of queries, and each time the team at BPertect has been extremely professional and helpful. Their responses are clear, prompt, and genuinely supportive. It’s reassuring to deal with a company that takes customer service seriously.
Bought make up that wudnt work sent…
Bought make up that wudnt work sent video etc an a girl called Deborah was very help an kind an replaced the other in question.. I do buy a lot for my daughter an wudnt expect anything less .. great customer service thenk you
Something was missing from my order
Something was missing from my order, and it was dealt with very quickly. The girl was called Deborah and she was so helpful and friendly. Would recommend to anyone! Great products and fantastic customer service 👏
Was speaking to Deborah she very kindly…
Was speaking to Deborah she very kindly solved my issue, lovely girl thank you Deborah 😊
Assisted with issue first then…
Assisted with issue first then continued their support in helping me find a solution which I was happy with. Always responded in a professional manner and timely replies.
B perfect is amazing … customer service…
B perfect is amazing … customer service is five star and nothing is ever too much …. Love every product and the staff in stores are so helpful … overall 10/10
Great customer service
Great customer service. Quick resolution for my enquiry. Very helpful. Thanks
I purchased the mascara online
I purchased the mascara online, but when it arrived the brush was broken. I contacted customer service, and Ann quickly assisted me by taking the details and arranging a replacement. Their response was prompt and very helpful—great service overall Thanks to all!
I visited B Perfect today at Glasgow Fort
I visited B Perfect today at Glasgow Fort as I was looking for a new foundation I was met by Gemma who was very welcoming and polite. Nothing was a problem she made me feel very relaxed and listened to what I was looking for. She tried several shades on my skin and never rushed me into a decision for her she wanted me to be happy with my choice. I have always used Estee Lauder however the Matt Chrome is definitely my new foundation going forward. I would highly recommend Gemma to anyone looking for new cosmetics as she takes time to listen and never rushes you into making a decision.
I had a couple of issues with…
I had a couple of issues with deliveries and absent free gifts, I contacted customer service and I found the lady Robyn that I was dealing with was super efficient and solved the issues and sent me out the missing items straight away. She was very helpful and her response time was amazing.
Cathy
I ordered Mrs glam 10’second tan
I ordered Mrs glam 10’second tan. When I opened it I discovered it was green. I emailed customer services and Robyn replaced it. I had the new bottle within days. Very impressed with customer services.
Excellent customer care
I had contacted customer care today regarding a purchase, Robyn who I was dealing with was very helpful and dealt with my issue quickly. I can’t fault the experience I had with bperfect customer care today, the good experience definitely makes want to shop again.
Had a problem with my order and Robyn…
Had a problem with my order and Robyn sorted it very quickly. Very impressed with quick response and support.
Great Customer Care
I absolutely love the product and the brand have amazing customer service. They went above and beyond. Highly recommend.
I had an issue with some of my orders…
I had an issue with some of my orders but I have been put on to a lovely customer service agent named Ann she was so helpful really went out of her way to sort the issue and really listen to what I was saying
again massive thank you to Ann
Went to foxes pharmacy Birr Co.Offaly…
Went to foxes pharmacy Birr Co.Offaly today to get a skin analysis. Linda was absolutely out of this world. Best foundation and concealer match i’ve gotten. Service was outstanding, she was so gentle with me and polite. Would recommend Linda to anyone.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








