BPerfect Cosmetics Reviews 3,347

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 596 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, kindness, and quick response times. Many consumers appreciate the personalized approach and the efficiency in resolving issues, often noting that the team goes above and beyond. The quality of the products is also frequently commended, with many expressing satisfaction and loyalty. However, some people were dissatisfied with their orders, experiencing issues such as missing items, incorrect products being sent, or significant delays in delivery. A few customers also mentioned slow response times from customer service in certain instances, leading to frustration regarding unfulfilled orders and a lack of transparency about stock availability.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the helpfulness,... See more

Product

Customers had positive experiences with product. Many reviewers express satisfaction with the quality and... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers praise the customer service for... See more

Response time

Clients share positive opinions on response time. Many customers praise the quick and immediate responses to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered a brow pen from BPerfect recently which arrived promptly & with a gel pen which was great. Unfortunately the shade Ash Brown that I ordered was far too dark for me. Following emails between my... See more

Rated 5 out of 5 stars

Love this company! Great customer service online and in store! Travelled to Manchester recently and went in store as needed help with shade matching and advised on products, girl serving was great! Ac... See more

Rated 5 out of 5 stars

What an incredible experience! Ann gave me outstanding customer service. As a visually impaired customer I was struggling to find brow products that I could use and give natural results. Next thing... See more

Rated 5 out of 5 stars

Excellent customer service from Deborah. I had ordered two products but only received one. I emailed, explained the situation and promptly received an email apologising for the packing error and... See more


Company details

  1. Cosmetics Store

Written by the company

Trend Setting, Award Winning, Ahead of the Game. Changing the Cosmetics industry since 2013.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 73% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Ards BPerfect

I visited the Ards shop looking for new makeup as mine wasn’t sitting or lasting properly. Nicole was absolutely amazing — so kind, patient, and really knowledgeable. She took the time to explain how to prep my skin properly, and I learned so much. She’s a huge asset to the store, they’re very lucky to have her! I’m over the moon with my makeup now.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

Query re: eGift

I’ve had a number of queries, and each time the team at BPertect has been extremely professional and helpful. Their responses are clear, prompt, and genuinely supportive. It’s reassuring to deal with a company that takes customer service seriously.

March 29, 2026
Unprompted review
Rated 5 out of 5 stars

Bought make up that wudnt work sent…

Bought make up that wudnt work sent video etc an a girl called Deborah was very help an kind an replaced the other in question.. I do buy a lot for my daughter an wudnt expect anything less .. great customer service thenk you

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Something was missing from my order

Something was missing from my order, and it was dealt with very quickly. The girl was called Deborah and she was so helpful and friendly. Would recommend to anyone! Great products and fantastic customer service 👏

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

I purchased the mascara online

I purchased the mascara online, but when it arrived the brush was broken. I contacted customer service, and Ann quickly assisted me by taking the details and arranging a replacement. Their response was prompt and very helpful—great service overall Thanks to all!

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

I visited B Perfect today at Glasgow Fort

I visited B Perfect today at Glasgow Fort as I was looking for a new foundation I was met by Gemma who was very welcoming and polite. Nothing was a problem she made me feel very relaxed and listened to what I was looking for. She tried several shades on my skin and never rushed me into a decision for her she wanted me to be happy with my choice. I have always used Estee Lauder however the Matt Chrome is definitely my new foundation going forward. I would highly recommend Gemma to anyone looking for new cosmetics as she takes time to listen and never rushes you into making a decision.

March 20, 2026
Unprompted review
Rated 4 out of 5 stars

I had a couple of issues with…

I had a couple of issues with deliveries and absent free gifts, I contacted customer service and I found the lady Robyn that I was dealing with was super efficient and solved the issues and sent me out the missing items straight away. She was very helpful and her response time was amazing.

Cathy

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered Mrs glam 10’second tan

I ordered Mrs glam 10’second tan. When I opened it I discovered it was green. I emailed customer services and Robyn replaced it. I had the new bottle within days. Very impressed with customer services.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer care

I had contacted customer care today regarding a purchase, Robyn who I was dealing with was very helpful and dealt with my issue quickly. I can’t fault the experience I had with bperfect customer care today, the good experience definitely makes want to shop again.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Care

I absolutely love the product and the brand have amazing customer service. They went above and beyond. Highly recommend.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Went to foxes pharmacy Birr Co.Offaly…

Went to foxes pharmacy Birr Co.Offaly today to get a skin analysis. Linda was absolutely out of this world. Best foundation and concealer match i’ve gotten. Service was outstanding, she was so gentle with me and polite. Would recommend Linda to anyone.

March 6, 2026
Unprompted review

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