BPerfect Cosmetics Reviews 3,347

Excellent customer service, purchased the wrong colour and emailed in a panic to get it changed and a lovely woman Ann assured me she had updated this before they had dispatched it.

I emailed BPerfect due to an error on my part.. basically I didnt add an item to my order that was free if I bought a full size foundation.
I receive an email first thing this morning from Deborah to say that the item was added to my order by her and will be shipped with it.
Amazing service. Fast. Polite and just a great service. As well as their products being top quality.
Thankyou.

Great Customer Service & prompt service with Deborah.
Emailed with issue with taning product.
Problem solved without delay.

Thanks Deborah 😊

Great customer service by Deborah i ordered make up this morning, later i noticed if you ordered my product you would get a free make up brush. On the off chance i emailed team asking would it be possible to get a free brush. Within 10 minutes Deborah emailed to say no problem. Delighted. Many thanks

I have placed an order which has arrived with an error when it has been packaged.. (it happens).. however customer service was so speedy and efficient, its being resolved with no issues. Thanks Deborah. Looking forward to trying the product!

Bought mrs glam duo eyebrow pencil and it didn’t look to work but with the help of Deborah it was resolved almost instantly! Great customer service cannot fault them or the products 😊

Deborah was very helpful with correcting an order and colour matching me to send the correct colour(my error in original ordering)
The mascara is THE BEST ive used in a long time so will b using again without a doubt!!

Great customer service got back to be super fast and helped me with my problems

Cannnot recommend the company and there customer support department, Ann was so pleasant and helpful in relation to an issue with my online order! Makeup is all fabulous, very quick delivery and fantastic customer care support

I had recieved my order and one of the products was damaged, one email and Robyn had resolved the issue! Super quick response and a lovely person to deal with!🙂 5/5⭐️xx

I want to address this as it’s not the first time this has happened. I genuinely love the Bperfect brand, the collaborators involved, and the owner himself — it’s a brand I truly support.

Unfortunately, my experiences in the Blanchardstown store have not reflected this standard. On multiple visits, the atmosphere felt unwelcoming, with staff appearing disengaged and lacking approachability. Certain interactions and non-verbal behaviour made the experience uncomfortable, which is disappointing compared to the professionalism the brand represents elsewhere.

I hope this feedback is taken constructively, as this appears to be an in-store customer service issue rather than a reflection of the brand as a whole

Was having a wee online error and they done everything to help , even said when I couldn’t get the deal to order and they would refund the remaining absolutely unreal customer service and so fast in response, can’t wait to use my new products ❤️❤️❤️👏🏻

I thought I was not going to have my items in time for my holidays, but after contacting Customer Services and explaining my predicament, I received an immediate response from Ann who very quickly sorted it and put my mind at ease. So a very big thank you Ann. Greatly appreciated

Was missing an item in my order due to a mistake I unknowingly made. Contacted customer services and within 5 mins, I got a reply from Robyn. Mistake rectified and the item on the way. Excellent customer service..

This kind person helped me out big time on sending me on an item I didn't get in a box...I am very grateful

Deborah was absolutely lovely, so helpful and kind and extremely responsive. She went above and beyond when resolving my issue and the generosity of this company's customer service has simply blown me away! Thanks Deborah and thank you BPerfect! 🙏🏻💜🩷

l ordered a product from this company before Christmas, but when I went to use it, it unfortunately didn't work. I reached out to customer service just to inform them and was hoping to either return it or get a replacement. The lady I was in contact with, her name is Ann. She was incredibly kind and went above and beyond by offering a replacement without requiring me to return the faulty product. I truly appreciate her thoughtful and prompt assistance. It's rare to receive such excellent customer service, and I’m grateful for the smooth, hassle-free experience. Thank you Ann for your outstanding and friendly service – I’ll definitely be a returning customer!
Kind Regards
Mary

Very good service, ordered more items and one was broken at receiving. They replaced it right away! Very kind contact and great service!

Lovvveee the butter tan
Moisturing
Smells lovely
Just feels all over lively on my body and skin

Had a query on a discontinued item and got great advice very quickly and an alternative item - delighted thanks