BrabantiaReviews 

After making contact about a replacement part for an item under warranty I received a response within a matter of hours and then a follow up action the same day. Part was dispatched promptly and delivery update sent out .

Although we discovered that my product was made in 2004, the service team were excellent in ensuring that I could buy a replacement lid.
Considering the high price for early models, the replacement seemed a real bargain - and an improvement.

Absolutely brilliant customer service - first class. Had an issue with a bin and promptly replaced. Could not have been better- thank- you

I recently had a product query with Brabantia, and found my dealings via email with Jo Pursall to be extremely satisfactory and of the highest quality.

The products are very good quality. Yet they are surpassed by customer services.: it is easy to contact them. Due to my error I was surprised that they were so helpful; proof that good companies do exist.

I asked for there microwave manual and They sent me to there othere webpage that ask for all my details,when you refuse to buy there new range of junk.two weeks later your back to square one with a notice not to email them back as its full...

Purchased a titan oval iron board from Dunelm on the 25th of February 2025 at £99. My husband opened the board & it collapsed. It had the iron on top & nearly burnt him. We immediately took it back & we forgot to take a photo. We spoke to manager he took a picture of it and was sent to my email address. We received a refund. Was told it was up to Brabantia to sort it out. When I got home I received no photo. I contacted brabantia on their site enclosing the receipt & explaining what had happened. Jo Pursall was our point of contact. As we did not have no picture. She could only offer 10% off another board from their company.. Their iron board is £139. Few emails were exchanged . I had pointed out it that the iron board was dangerous & considering what had happened we had been passed from pillar to post as we were not listened to. She advised me that it was up to me to provide a photo of the iron board.
We again went to Dunelm asked to speak to Michael the original Manager. He was on leave. Luckily the board was still there. I took another picture. I sent it to Jo Pursall. Fobbed off again. She could see there was a problem but would not do anything. Still offering 10% off one of their boards. It’s a joke. The faulty board should be looked into? I advised her that we are pensioners and can ill afford to travel around again to look for another board. To date we still have no board & are out of pocket due to travelling to & from Dunelm.

Ordered a sensor bin from John Lewis. Came in a damaged box all taped up. Bin was all scraped inside. Brabantia said it was then out of stock. Stock came in but wouldn’t give to John Lewis so had to send back.
Ordered one from Amazon came dented.
Won’t be ordering any more. Obviously selling damaged stock through other companies. Shame as I thought they were going to be good

We have a number of Brabantia products which all seem built to last including a 30-litre kitchen bin that must be at least 20 years old.
Unfortunately the plastic flap on the touch lid broke so I was looking for a replacement bin and checked what was available on the Brabantia site.
On the off chance I looked in spares with little confidence considering the age of the bin but going through the easy box ticking exercise, based on illustrations, I was amazed to find what appeared to be a replacement lid so ordered one and it was despatched the following day.
The design has changed slightly. The original was slightly wedge shaped with a raised back while the new lid is flat - but it fits perfectly, it has the same touch lid mechanism and cost £20 with free postage from Belgium. The bin now looks new and should be good for another 20 years or so. I must admit I never thought a kitchen bin could become a family heirloom but rather like Trigger's broom it seems to be going on for ever which is a tribute to both Brabantia quality and remarkable range of spares.

Excellent service and customer care! I spoke with a person about a small issue and he was great and solved it right away.

Will recommend Brabantia to my friends and family for sure

I had a warranty issue which was resolved by Sasha professionally. Great service and communication.

I like Brabantia products, they are great quality. This time there was an issue with one of the products I received and the customer service was just amazing! Many thanks Sasha :)
Good quality products is essential, knowing that any issues are dealt with such professionalism and care, has made me appreciate it even more. Definitely recommend!

We bought a Brabantia 60l kitchen bin about 15 years ago. As you can imagine, it’s used heavily. A few years ago, the clicking mechanism to close the bin lid went, and it was incredibly easy to get replacement parts, at a decent price. They didn’t try to gouge you, like so many companies do, on the spare parts. A couple of days ago, the lid hinge mechanism went. Brabantia customer service was very efficient, sending me a link to the replacement, which arrived in a couple of days. Their products are not the cheapest, but they are worth it given their durability, parts replacement and customer service. Sadly unlike most other companies and products nowadays.

I telephoned customer service for part for bin. Part was sent within two days at no charge. Excellent service, quite rare these days 🙂

I bought an ironing board in 2016 which has been serving me well since. It broke after being used a few weeks ago and I wrote to customer service at Brabantia. A few days after initial contact with them they delivered a brand new replacement ironing board.

I recently bought a new ironing board from Brabantia via Amazon. Sadly there was a small tear on the cover in an area where it would get worse quite quickly. I gave them a 4 star review because of that.
However I reached out to their customer service team and today I received a new board cover with their compliments. Thank you to Ruth who dealt with my concerns quickly and in a very friendly and efficient way. Now I'm giving the company 5 stars, as I have been totally satisfied with the product and the customer service.

Bought a washing line and the arms bent on the first use.
The materials are very flimsy, would not recommend it

I ordered and paid for a White 16L bin.
I received a grey 16L bin.
When I contacted customer service they said, oh we don't do a white one.
So why let me order in the first place and why send a grey one.
I requested a return label, I now have to fill a returns form, print labels off and take to the post office. Then if it is returned in good condition I can get my refund. Just don't bother buying from them.
Not happy

Brilliant customer service! The pedal mechanism on our bin broke so I emailed Brabantia asking if they sell parts to replace the mechanism. They asked me for photos and proof of purchase and the next thing I know, they are sending me a replacement bin free of charge. I didn't ask or expect a replacement as we've had the bin a few years now. Very well-deserved 5 stars.

Rubbish products and they won't honour the warranty. Bought a pan but it broke very easily from regular home use. Tried to return it with receipt but absolutely useless - take forever, give you wrong information and make you lose the will...I guess it's one way to wear you down and give up!