The watch i ordered arrived today 23-12-25. I am pleased with the speed of delivery, also how easy and efficient the ordering system was. 1 small problem, I paid for the watch when we ordered it... See more
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Review summary
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Bradford Exchange provide very useful advertising both online and by post for a variety of good quality products. I have been pleased with their service and everything I have purchased. My wife is ver... See more
Company replied
Loved the wolf items I ordered arrived within the specified time packages were good also loved options of payments
Company replied
The app can be slow at time's and when I query a matter it took a while for me to receive the email but in view of that it's still a great service
Company replied
Company details
Written by the company
The Bradford Exchange is the definitive shopping destination for unique gifts, original fine jewelry designs, extraordinary collectibles, artful apparel, home decor and more wonderful items not found elsewhere. We cordially invite you to shop our site. Whether you are looking for meaningful gifts or a special something just for you, we hope you will be surprised and delighted with what you discover.
Contact info
1 Park Road , TW11 0AP, Teddington, United Kingdom
- 0333 003 1532
- https://www.bradford.co.uk/contact-us/
- www.bradford.co.uk
4.0
Great
6K reviews
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This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Reply from The Bradford Exchange
Hi Steph,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Thankyou for responding …
Thanks for reply have managed now to unsubscribe
January 17, 2026
Unprompted review
Reply from The Bradford Exchange
Hi Richard,
Thank you for taking the time to bring this issue to our attention. Unfortunately, with the details provided we have been unable to locate your account to remove your details from our mailing list.
For us to be able to action this for you, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
In September last year ,I ordered a…
In September last year ,I ordered a very sentimental ring for my mums 90th birthday that was in October. The ring was a special gift for mum from my father who had passed away just before my mums 90th. It’s now January and the ring never arrived. I wasn’t contacted by anyone from the company I had to keep chasing them and I kept getting told it’s out of stock it will be in stock in 4 weeks. I’ve now cancelled my order as was told again it’s not in stock will be another 6 weeks . I will never order from this company again. Customer service is very poor you can’t speak by phone it’s just a live chat. I’m absolutely disgusted
January 16, 2026
Unprompted review
Reply from The Bradford Exchange
Hi Tracy,
Thank you for taking the time to leave a review.
We are very sorry to hear about the issues you experienced with your order. We understand your disappointment that the ring, a special gift for your mum, did not arrive and that you had to contact us for updates, only to learn it was out of stock.
If there is anything further we can assist with, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Fantastic product,great service!!
December 2, 2025
Reply from The Bradford Exchange
Hi Caroline,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
No refund given
Arms and legs of monkey were very hard and not flexible.
Returned but not received refund.
November 10, 2025
Reply from The Bradford Exchange
Hi Mandy,
Thank you for your order and for taking the time to leave a review. We are disappointed to hear that the Monkey Doll did not meet your expectations.
To speak to us regarding your refund, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
I've not got my item yet
January 14, 2026
Reply from The Bradford Exchange
Hi Lorraine,
Thank you for taking the time to leave us a review.
We are sorry to hear that you have not yet received your order. To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
The price on the invoice was different…
The price on the invoice was different from what was deducted from my bank accounts
January 11, 2026
Reply from The Bradford Exchange
Hi Stuart,
Thank you for taking the time to leave a review.
So that a member our team can look into this further for you, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
It was easy to get through to you and…
It was easy to get through to you and sort out what I wanted
January 12, 2026
Reply from The Bradford Exchange
Hi Mr Johnston,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Reply from The Bradford Exchange
Hi Tracey,
Thank you for taking the time to leave us feedback.
Our account servicing is online which means if you did wish to get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Nothing to see here no problems with…
Nothing to see here no problems with this company
December 11, 2025
Reply from The Bradford Exchange
Hi Lorraine,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Reply from The Bradford Exchange
Hi Kerry,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
The Website could be more helpful had…
The Website could be more helpful had to go back and forth to find item I had seen previously Also you offered pay in 4 payments I tapped into this but at checkout it stated I have paid in full. What happened there?
January 8, 2026
Reply from The Bradford Exchange
Hi Jacqueline,
Thank you for taking the time to leave a review.
We appreciate you bringing this to our attention. We are sorry that you experienced difficulty navigating our website and with the payment options at checkout.
To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Reply from The Bradford Exchange
Hi Ken,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Reply from The Bradford Exchange
Hi Sian-Andrea,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Ordered on 3 December still waiting for…
Ordered on 3 December still waiting for for my order
January 3, 2026
Reply from The Bradford Exchange
Hi Christine,
Thank you for taking the time to leave us a review.
We are sorry to hear that you have not yet received your order. To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Bad communication and service.
No communication after order.
Only after chasing and chasing did they tell me order was cancelled due to non payment.
Payment was made.
December 17, 2025
Reply from The Bradford Exchange
Hi Alun,
Thank you for taking the time to leave a review.
We are sorry to hear that you were not advised that your order had failed due to payment.
Looking at your account, we cannot see that a payment has been debited. If you believe this to be incorrect, please contact us via webchat to provide further details. To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
3 times I have tried to order this …
3 times I have tried to order this ,paid then sent me email saying it will be dispatched, now I'm getting emails saying ,I need to order before the day is over ,I have sent bradford am email and still has no reply ,very upset as I desperately wanted this item for my son .
January 6, 2026
Reply from The Bradford Exchange
Hi Max,
Thank you for taking the time to leave us a review.
We are sorry to hear of the issues you have experienced. To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
excellent products ,good service
December 19, 2025
Unprompted review
Reply from The Bradford Exchange
Hi Ian,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Love Bradford exchange ,I have had…
Love Bradford exchange ,I have had these for years .Brilliant .
January 7, 2026
Reply from The Bradford Exchange
Hi Mrs Mellor,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Bradford Exchange sell quality and…
Bradford Exchange sell quality and unique jewellery. I have been a customer with them for at least 20 years and I have never had any issues with them
January 7, 2026
Reply from The Bradford Exchange
Hi Mary,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
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