The watch i ordered arrived today 23-12-25. I am pleased with the speed of delivery, also how easy and efficient the ordering system was. 1 small problem, I paid for the watch when we ordered it... See more
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Review summary
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Bradford Exchange provide very useful advertising both online and by post for a variety of good quality products. I have been pleased with their service and everything I have purchased. My wife is ver... See more
Company replied
Loved the wolf items I ordered arrived within the specified time packages were good also loved options of payments
Company replied
The app can be slow at time's and when I query a matter it took a while for me to receive the email but in view of that it's still a great service
Company replied
Company details
Written by the company
The Bradford Exchange is the definitive shopping destination for unique gifts, original fine jewelry designs, extraordinary collectibles, artful apparel, home decor and more wonderful items not found elsewhere. We cordially invite you to shop our site. Whether you are looking for meaningful gifts or a special something just for you, we hope you will be surprised and delighted with what you discover.
Contact info
1 Park Road , TW11 0AP, Teddington, United Kingdom
- 0333 003 1532
- https://www.bradford.co.uk/contact-us/
- www.bradford.co.uk
4.0
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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The helpfulness and efficiency of your…
The helpfulness and efficiency of your staff and the caring attitude shown when I had a problem. Nothing was too much trouble. Thank you so much.
November 7, 2025
Unprompted review
Reply from The Bradford Exchange
Hi Christopher,
Thank you for taking the time to leave a review.
We are happy to hear that our staff were helpful and efficient and showed a caring attitude when you had a problem. Thank you so much for your positive feedback.
Thank you,
Customer Support
Gift for my Sister
The purchase was for a gift to my Sister.She loved it.
I also loved it as tried it before gifting it..
Was hoping to get you catalogue.Have not received one yet.
December 18, 2025
Unprompted review
Reply from The Bradford Exchange
Hi Stephen,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
You can request a catalogue by contacting our webchat team, To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you
Customer Support
I love the Bradford Exchange
I love the Bradford Exchange. I ordered the bauble for my daughter. She always loved Christmas, so I knew this would be perfect.
December 12, 2025
Unprompted review
Reply from The Bradford Exchange
Hi Susan,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Beautiful items
Beautiful items . Packaged well and delivered promptly . Very happy with three purchases
December 18, 2025
Unprompted review
Reply from The Bradford Exchange
Hi Helen,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Poor quality ,rip off price
Was looking forward to the item arriving as it looked lovely and we decided to buy even though it was expensive, so imagine our surprise when we opened it ,
not only were parts of the item plastic (which for the money was disgraceful),part of the plastic clock had snapped off, This was not cheap and should expect better quality for the price.£150 approx,Sorry to have to say this but it was poor quality and has put us off ever buying from the Bradford exchange again
December 10, 2025
Unprompted review
Reply from The Bradford Exchange
Hi Toph,
Thank you for your order and for taking the time to leave a review. We are disappointed to hear that the item did not meet your expectations.
We strive to provide our customers with high quality items at all times and we will look into this issue in detail to ensure that this does not happen again. To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
The products are definitely not worth…
The products are definitely not worth the money.They are produced in china and the quality does not deserve such high prices.Also it is almost impossible to contact this company.The customer service is very poor. I certainly would not buy from them again.
January 6, 2026
Unprompted review
Reply from The Bradford Exchange
Hi Stuart,
Thank you for your order and for taking the time to leave a review. We are disappointed to hear that the item did not meet your expectations.
We strive to provide our customers with high quality items at all times and we will look into this issue in detail to ensure that this does not happen again. To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
The website made it easy to find what I…
The website made it easy to find what I was looking and it was easy to place an order .
January 4, 2026
Reply from The Bradford Exchange
Hi,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Ordered Spitfire watch 29th Nov
Ordered Spitfire watch 29th Nov - no delivery, reported 16th Dec - promised replacement by special delivery - still no delivery & £180 out of pocket. Chased by letter 30th Dec - no response.
November 29, 2025
Unprompted review
Reply from The Bradford Exchange
Hi Janet,
Thank you for taking the time to leave us a review.
We are sorry to hear that you have not yet received your order. To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday
Thank you,
Customer Support
Watch and gothic music box
I ordered a watch for myself as I've never seen another like it the price and the service was great all arrived well packed and protected wear it near enough every day so because I was happy with that I ordered a music box for my wife's Christmas so happy with the product so dare to say will be ordering more in the future
December 1, 2025
Unprompted review
Reply from The Bradford Exchange
Hi Alex,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Order of watch was done very quickly…
Order of watch was done very quickly with no problems. It arrived within a few days, so very happy about that as was a Christmas present for my husband. He was very happy with it. Would highly recommend buying from here
December 14, 2025
Unprompted review
Reply from The Bradford Exchange
Hi Linda,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Reply from The Bradford Exchange
Hi Steve,
Thank you for taking the time to bring this issue to our attention. We have located your details and I have now removed you from our mailing list. Our mailings are scheduled in advance so it is not possible to stop those that are already in preparation. Due to this, you may continue to receive the mailings for the next four weeks.
Please accept our apologies for any inconvenience caused.
Thank you,
Customer Support
Quality items heirlooms if you like take a look
I bought a model of dobby for my wife it’s brilliant very life like great size my wife loves it so much so out of your recommends I got the berevement lantern it reminds us of loved ones who are no longer with pets included it’s lovely
December 15, 2025
Unprompted review
Reply from The Bradford Exchange
Hi Robert,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
Bad Communication re delivery
Christmas present was ordered for my husband. We did not receive either a despatch date nor a date for it being delivered and we were away when the item was left on our doorstep. Fortunately our neighbour msgd me to say she had taken the item in but this could have been stolen before we arrived home. Not good service from your Company.
December 11, 2025
Unprompted review
Reply from The Bradford Exchange
Hi Liz,
We are sorry to hear you have experienced delivery issues, we understand how frustrating this can be.
To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
Nice item, not working
The quality of the product when we received it was exactly what I wanted and expected from a reputable company such as yours. However, I was disappointed to find that the movement process and sound did not work. In trying to get help from someone to resolve what I hope was really a small glitch we were met with a wall of silence, not even an automated voice. It was just fill forms in and wait. It looks great, I really hope it is a small glitch but a help line would have assisted us. Its presently being returned to yhe company for a resolution.
January 2, 2026
Unprompted review
Reply from The Bradford Exchange
Hi Nigel,
Thank you for sharing your experience with us, your feedback is very important and helps us to improve the service we offer to our customers. We want you to feel comfortable sharing good or bad news with us.
To get in touch, please visit www.bradford.co.uk and click the "Customer Support" button at the top of the webpage. Then, you can locate the "Web Chat" icon in the bottom-right corner of the page. Click "Chat Now" to connect with one of our agents available live between 9am-4pm, Monday through Friday.
Thank you,
Customer Support
while i was talking to the person o…
while i was talking to the person on the phone he was more like a family member he went through what bradford had to offer beside the item i had purchased glad he did because the second item was just as good thank you all for your help and i hope you will keep me imformed if anything else come up thank you all very much.
December 20, 2025
Unprompted review
Reply from The Bradford Exchange
Hi Colin,
Thank you for taking the time to leave a review.
We are happy to hear that you felt well supported during your call. It is great to know the additional recommendation was helpful. We appreciate your feedback.
Thank you,
Customer Support
Good service and good quality.
Bradford Exchange provide very useful advertising both online and by post for a variety of good quality products. I have been pleased with their service and everything I have purchased. My wife is very happy with the earrings she got from Santa!
December 23, 2025
Unprompted review
Reply from The Bradford Exchange
Hi Roger,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
The goods I ordered are lovely.
The goods I ordered are lovely.. A good price, and look good on the shelf.. I order quite a bit from Bradford.. Always pleased with my purchases
November 27, 2025
Unprompted review
Reply from The Bradford Exchange
Hi Mrs Richards,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
It was easy to order and the goods are…
It was easy to order and the goods are beautiful
January 6, 2026
Reply from The Bradford Exchange
Hi Judy,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service and products.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
The app can be slow at time's and when…
The app can be slow at time's and when I query a matter it took a while for me to receive the email but in view of that it's still a great service
January 4, 2026
Reply from The Bradford Exchange
Hi Kevin,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We appreciate your feedback and we will be sure to keep it in mind as we continue to improve our services.
Thank you,
Customer Support
Ordering was very easy.
It was very easy to find what I was after and the ordering process was straightforward with no problems.
January 6, 2026
Reply from The Bradford Exchange
Hi Lesley,
Thank you for taking the time to leave a review. We are very pleased to hear that you are enjoying our service.
We hope you enjoy many more purchases from the Bradford Exchange.
Thank you
Customer Support
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