The Brand Base  Reviews 

187
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Ordered a large amount of tees for my start up back in February. Only for them to never be shipped and be stuck saying label printed. Then it’s impossible to get through to a human to get anything res... See more

Rated 5 out of 5 stars

I am so impressed with the quality of the tracksuits and hoodies from Branded Limited! They are incredibly luxe and feel so comfortable to wear. The best part? They come at such an affordable price. I... See more

Rated 1 out of 5 stars

Shocking, first review I have ever done but well deserved. Company ran by wannabe entrepreneurs youths who have the same business capacity as a year 9 school enterprise week. Compulsive liars couldn’t... See more

Rated 1 out of 5 stars

Horrified by the customer service or lack of!!!! 2 months late, marks on all hoodies, logos wonky, printing quite frankly dog water. Scam company I wouldn't pay a quarter of what I did originally, bet... See more

Company details

  1. Clothing Store
  2. Clothing Wholesale Market Place

Written by the company

Best Website for upcoming brands to sell their merch


Contact info

2.9

Average

TrustScore 3 out of 5

187 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.9

All reviews

(187)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Quote.... or no Quote

Oh, where to begin with this epic saga of the vanishing quote? Imagine Indiana Jones, but instead of searching for the Lost Ark, you're hunting down a simple price quote. It all started when I requested a quote—naively assuming it would be a straightforward process. How wrong I was.

Day 1: I sent my request and eagerly waited. Maybe they were handcrafting the quote on a stone tablet? Who knows?

Day 3: Still no sign of the quote. Perhaps it was stuck in traffic? I decided to follow up. My email was like a desperate lover's letter, wondering why they hadn't written back. No response.

Day 5: Another follow-up. Maybe they're printing the quote with a vintage Gutenberg press? Still nothing.

Day 7: At this point, I felt like a detective piecing together clues. Did they lose my request? Was there a quota on quotes? Were the quote fairies on strike?

Day 9: I finally get a response! But it’s as vague as a politician’s promise. “We’ll get back to you shortly.” Shortly, they said. I almost believed it.

Day 12: I’m chasing this quote like a dog chasing its tail. By now, I’m wondering if this is just a preview of their service. If it takes this long to get a quote, I shudder to think how long it would take to get the actual product.

Day 15: The quote finally arrives, but at this point, it feels like I’ve aged a decade. I decided to pass on their offer because, let’s be honest, if they can’t even produce a quote without a wild goose chase, I don’t have high hopes for their actual products.

In conclusion, if you're looking for a fun adventure, by all means, request a quote. But if you’re looking for efficiency and professionalism, you might want to keep searching. Or bring snacks. You’re going to be waiting a while.

July 31, 2024
Unprompted review
Rated 1 out of 5 stars

Same unit as the company I spent 2,800…

Same unit as the company I spent 2,800 in December of 2023 the company is called @WeSourceProducts on instagram, the man’s name is Sam.
Till this day I haven’t received any stock every time I call the number I get a text message saying sorry we may be in a meeting or responding back to message, then to email
The two designers have long left the company due to money issues

Please be careful and don’t trust this man
Seems like he’s been visiting China for a Decade

December 5, 2023
Unprompted review
Rated 2 out of 5 stars

Not what I was expecting

The delivery was quick (no problems). However these joggers are not oversized! They are definitely a skinny fit. This was just from holding them up. The hoddie is a great fit, but these joggers are so disappointing. Also the packaging doesn't have any returns details.

July 15, 2024
Rated 1 out of 5 stars

Shambolic

Sent me out a dirty tshirt and ignored my emails ever since I made them aware. Shocking customer service so I’d avoid at all costs and buy clothing elsewhere.

July 4, 2024
Unprompted review
Rated 1 out of 5 stars

Placed order 30th June

Placed order 30th June. Still not received items. Branded have used Evri which don't respond to enquiries on delivery. Been in touch with Branded who have been very slow to reply and feels as if they are trying to avoid the issue. My parcel status says delivered however when i have been to collect my parcel the parcel shop have said that they don't have it. I now cannot see my full tracking details as the postcode i am supposed to be receiving the parcel at is now incorrect.

July 19, 2024
Unprompted review
Rated 1 out of 5 stars

I usually order the same thing but this…

I usually order the same thing but this time they changed the material. It feels cheaper. The fit has also changed and not consistent with the measurements, for example a medium will be a bit longer with the other medium.

I ordered hoodies, t-shirts, and joggers

July 1, 2024
The Brand Base  logo

Reply from The Brand Base

Hey, can you confirm what you ordered ??

We strive to stay consistent with our fits and materials but occasionally we do improve materials to stop piling and to improve durability.

Rated 5 out of 5 stars

Great providers and excellent experience with business

Great providers! Quality and prices are amazing! I would 100% recommend. I would suggest emailing as calling is not always available as they’re so busy! Shipping is fast and I have great customer experience and have great feedback from this company. Was just on the phone to a man who kindly took his time to sit down with me and discuss any issues I had and what we could both do for future business with one another! Highly recommend! I would say, do not be so quick to judge! 5 stars are well earned! Will be shopping with you again very soon!

June 26, 2024
Unprompted review
Rated 1 out of 5 stars

Coming up to a month now since I’ve…

Coming up to a month now since I’ve expected my order but have yet to receive anything. Haven’t even received an update from the seller to explain what the issue is.

Have called on multiple days, sent emails and used the chatbot on their website to chase it up and have got absolutely no response whatsoever on all occasions.

May 20, 2024

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