Brandsdistribution Group Reviews 419

TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Attention to this company since 3.12.2024 we are waiting for the refund of the credit note payment of 93,73 EUR. Until today 25.9.2025 the payment has not been refunded!!! I do not respond to mess... See more

Rated 5 out of 5 stars

Best luxury brand dropshipper this far as far as price, products and shipping time. Hoping they'll add Louis Vuitton soon. Customer Service always replies within 24 hours and new products are added al... See more

Rated 5 out of 5 stars

I am very pleased with Brandsdistribution. There app is the easiest to use and Francesca is excellent with communication all you need is to put a detailed question which helps her to reply AS... See more

Rated 5 out of 5 stars

There are a lot of haters who shouldn't be dropshipping or running websites complaining based on my personal experience, 4 stars. The CS isn't amazing but that isn't what I'm paying for. What I do pay... See more

Company details

  1. Warehouse store
  2. Clothing Wholesaler
  3. Footwear Wholesaler

Written by the company

Brandsdistribution is the worldwide leader in online B2B distribution of designer clothing and fashion accessories. Your wholesale supplier and dropshipping solution to resell thousands of fashion items from the top brands. Chosen by more than 120 bran...


Contact info

3.1

Average

TrustScore 3 out of 5

419 reviews

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Replied to 10% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Don't trust this company

Don't trust this company. They have scammed me for 99usd for the past 4 months. Not willing to refund me the money even when I have requested that 30 days after trying their service. They keep charging my card every month. The Gucci products they offer are purchased from the Gucci outlet stores in Italy. Meaning that you can buy the items cheaper directly from the brand. The other inventory they offer is limited in size and the crazy high shipping fees they have won't allow you to make any profits. Skip this company at all costs.

August 11, 2022
Unprompted review
Rated 1 out of 5 stars

Dishonest supplier

Dishonest supplier. They avoid all communication and push all the problems back to their customer. For some reason it's my fault that they deliver the wrong products. Do not use their service, there are 2 other suppliers that offer much better selection, prices and services.

April 1, 2022
Unprompted review
Rated 1 out of 5 stars

very poor quality of service!

very poor quality of service!
I bought a dropshipping service in a warehouse. Before buying in the warehouse system, there is a different offer available than after dropshipping. Lack of any information on the website, only after a week's intervention, they put information about the unavailability of products. Contact after a week. Questions are not answered if there is a problem. No telephone conversation possible. As long as you buy it's okay until there is a problem when they don't care. No refund despite the lack of information on the website !!! Thieves!

March 4, 2022
Unprompted review
Rated 1 out of 5 stars

RUN AWAY FROM THIS SCAM BAIT COMPANY

This online scam company is run by Italian mafia ladies who are very skillful in luring and taking your hard-earned cash by way of offering a bogus wholesale designer brand fulfillment warehouse. Don't fall for their bait. I lost $1000+ I tried to pursue legal action but the cost was more than lost funds so decided to let go. They will soon catch up with karma. STAY AWAY DON'T DEAL WITH THESE PEOPLE

October 2, 2021
Unprompted review
Brandsdistribution Group logo

Reply from Brandsdistribution Group

Hi Danny, we are sorry to read these words of yours so strong towards our colleagues, who work every day to give the best support to all customers, far from being "Italian mafia ladies" as you write.

For this reason we invite you to moderate the terms and surely you are welcome to the customer support that will help you solve the problems you have encountered.

Yours sincerely,
BDroppy team

Rated 1 out of 5 stars

If you need assistance getting your money back I will be happy to help you contact me

I am writing to inform all people who have suffered economic damage from the company Brandsdistribution (IDT SPA) to contact asso-consum.it is an association for consumer rights. If you have difficulty you can contact me via facebook and I will be happy to help you. The more we are, the more chances there will be to recover our money. They are scammers and will have to acknowledge their harm.

September 30, 2021
Unprompted review
Brandsdistribution Group logo

Reply from Brandsdistribution Group

Dear Mirko,
we are very sorry to read your review with such heavy terms. The renewal of the payment took place according to the Terms and Conditions that you accepted, as we have not received any request of interruption of the automatic renewal of the service.
Please remember that, by accepting our Terms and Conditions, having legal value, at the moment of the purchase of the plan, you also agreed to have the service automatically renewed at the expiration of the previous activation. As clearly detailed in the same Terms and Conditions section, in order to stop any undesired automatic renewal, you simply had to contact our Customer Care department and ask to disable the renewal of the subscription.
We continue to be at your disposal for any further need.
Kind regards
Brandsdistribution Team

Rated 1 out of 5 stars

Avoid! Avoid! Avoid!

Avoid! Avoid! Avoid! The worst dropshipping company ever! Brandsdistribution went downhill so they created the Bdroppy another Scam platform which is even worst.

Prices are too high to make a real profit. They don't have significant quantities for a real dropshipping business. Most of the quantities are 1-2 items per size, so even if you make a sale you will end up with a refund because someone just purchased that item. At the moment they have 13 products by Prada and in total 14 item ( 12 products with 1 item instock and 1 product with 2 items instock ) Also all items are totally out of date - collections are 3-4 years old. Some of the brands, no one ever heard about out of Italy.

Express shipping is too expensive, regular shipping is too slow. Regular shipping well takes 2-3 weeks within the EU which is totally unacceptable.

Horrible to do business with, customer service just doesn't exist! Honestly it doesn't exist such a thing. If you have any question and you send them an email, you will have to wait days after days in order for your email to be answered with a scripted messages or irrelevant answers with poor translation from italin to english by Laura or Lucyna. They love you until you pay them and then they keep giving you rubbish customer service, low stock quantities, rubbish stock and for sure you will lose you money.

I'm in eCommerce business since 2006 but I've never dealt with such a scammers since I sign up my subscription for an year. I would never recommend Brandsdistribution or Bdroppy to anyone. They are scammers who are constantly looking for people to take their money and provide a very poor service for a ridiculous amount.

I can prove the above with screenshots, copy of emails,etc.

Stay Away!

September 1, 2021
Unprompted review
Brandsdistribution Group logo

Reply from Brandsdistribution Group

Dear Customer,
we are actually very saddened by what you wrote in your review, and we tried to investigate what might have happened to you to be so unsatisfied with our services, however we did not manage to identify you as a customer.
In any case, we love to be transparent with our present and future Customers, and that is why we give everyone the chance to see both our stock availabilities and prices, way before they decide to purchase one of our plans. We want anyone interested in our services to know exactly what he will be able to offer to the final customers and how much the purchase price of those items will be. By working with our plug ins, the stock will be constantly updated in real time, so that it is almost impossible to sell a product that someone else has already sold a few seconds before.
Also the shipping costs are already clearly visible upfront, so that you know exactly how much it will cost you, and how long the deliveries will be.
In any case, all of our items are physically located in our warehouses in Italy, and from there ready to be shipped to the final customers.
If you need to contact us for a post sales assistance, our Customer Care is at your disposal from Monday to Friday, from 9 a.m. to 1 p.m. and from 1:30 p.m. to 5:30 p.m. You can reach them by opening a ticket at the following link: https://droppy.kayako.com/en-us/conversation/new.
We continue to be at your disposal for anything.
Kind regards
Brandsdistribution Team

Rated 1 out of 5 stars

TOTAL SCAM!

TOTAL SCAM!! NOTHING WAS EVER DELIVERED AND THEY TOTALLY DISAPPEARED AFTER THE PAYMENT OF €99 WENT THROUGH, NOT ANSWERING EMAILS, CALLS, OR MESSAGES! BE WARE

July 29, 2021
Unprompted review
Brandsdistribution Group logo

Reply from Brandsdistribution Group

Dear Customer,
we are really sad to receive your negative review, simply because we do not think to deserve it.
The platform is not yet delivered simply because, even following the instructions provided, you had problems in redirecting the DNS of your own domain, and asked us to purchase a brand new domain instead.
You also had a long email exhange with our IT department that gave you full assistance answering all of your requests, guiding you, and reassuning you on the date of delivery of the website, way before the expected delivery date.
On the basis of the point discussed above, we kind ask you to pay attention to the incorrect use of heavy terms such as SCAM when it is clearly not the case.
We are always at your disposal for any further need.
Best Regards
The Brandsdistribution Team

Rated 1 out of 5 stars

BE CAREFUL!!!

Terrible service and business model from brandsdistribution. Their selection is not bad, but they have way to many resellers online. My best guess would be 3000+. I signed up to their service 2 months ago and quickly noticed that everyone is running down the prices where on many items I would make a loss. But I guess that's what happens when the company only focus is to cash in from their subscription of 990€. And that is also the reason why it takes 2-3 weeks to get a reply from them. If you check their youtube/ads case success studies, it's their own employees acting as successful dropshippers LOL. Talking about how many millions you can make in just a few days. Just selling another dream with a scam behind it.

July 12, 2021
Unprompted review
Rated 1 out of 5 stars

Very poor service and bad company and I…

Very poor service and bad company and I advice no one to use this service. Paid for the website service for one year and it never worked for more than 2weeks. Spent more time complaining than I did on the site. The solution offered was to pay more for a better service. Do not use there website service

July 2, 2021
Unprompted review
Brandsdistribution Group logo

Reply from Brandsdistribution Group

Dear Dominic,
we are sorry to read you are not satisfied with our service, but unfortunately, as our IT department informed you in different tickets, you installed on the turnkey website many different extra plug ins that made it crash several times.
Our IT staff took action in different occasions to fix the website and provided the list of the additional plug ins that had to be removed.
The solution to pay extra, was simply an alternative to help you solve the plug in issue that you were having, so you did not have to remove the plug in that was causing these problems.
In any case, both our Customer Care and IT department, are there to assist you in any further problem you might have in the future.
Best Regards
The Brandsdistribution team

Rated 1 out of 5 stars

After 6 days and still offline

I have written below (on Friday) after receiving my website, 10 hours latter it was no longer operational, I have contacted them Friday and since they do not work on the weekend (that they should have a minimal support at least for technique problems) ...I was expecting at least Monday to receive an answer, today is Wednesday, 6 days latter and I still have no answer, so I decided to make my website on my own with another server since it is unthinkable that a business can work without its main tool which is the website.
And honestly, I doubt that many of the reviews that appear here raving about customer service are real.

June 23, 2021
Unprompted review
Brandsdistribution Group logo

Reply from Brandsdistribution Group

Dear Customer,
we are extremely sorry about your review, but unfortunately, as our IT department informed you this morning, they are still currently investigating the nature of the problem, that seems to be more serious than expected.
Our IT department will update you as soon as possible on the issue.
Best Regards
The Brandsdistribution Team

Rated 1 out of 5 stars

A fraudulent company

A fraudulent company! bypass these deceivers! The service they sell does not work automatically, as they say, if you change prices for at least one product, the entire system freezes for several days, the catalog is not automatically updated, prices are higher than buying at retail for many products, when you ask the question when they will fix it, understandable You don't get an answer, all the time answers are off-topic. We're just losing money. We launched an advertisement for the site, but it turned out that the product was not updated, and what we advertise has long been out of stock, the site constantly freezes, pages do not load, there are always some empty sections on the site, the contact service does not communicate or respond a week later, but without giving a clear answer to my questions. The contract does not provide for after-sales support, but they initially sell you a substandard product that DOES NOT WORK! Our site has not been working at all for 4 days and so far no one has contacted me and answered my questions. I think it makes sense to file a class action lawsuit from all the victims against these scammers, so that they reimburse not only the expenses incurred, but also the lost profit due to the not working service that they sell and advertise throughout Europe.I created a group in which we collect evidence from all the victims for the subsequent filing of a class action. If you, like me, were deceived by this company, join the group and together we can stop the scammers! The group in Facebook is called "People who were deceived by the company brandsdistribution.com"

May 25, 2021
Unprompted review
Rated 1 out of 5 stars

Not a trustworthy company with a worst customer service ever

No basic understanding of customer service and completely incapable to deal with issues. I bought the website from them last year with a one-year drop shipping service included. When my subscription was about to expire, I texted them asking how to extend it. I got a reply that it will be extended automatically when I pay. I confused and paid for a different plan, so they deleted my website. When I asked what to do to get my website back, they said if I pay for a new plan they will restore it (the money I paid by mistake is not refundable, of course). I didn't want to lose all the work I put into my website in one year, so I paid again. After my payment, they emailed me telling me it's not possible to restore my website, but they will make a new one. I told them I don't want a new website, but they didn't care, just said money is not refundable and this is how it works in their company. I had to open a dispute via the payment provider to get a refund. I have 4 more websites, all with different suppliers and different hosting services, and I never had so many problems. The worst service I've ever experienced. It looks they just want to get your money, not to build lasting business relationships.

May 19, 2021
Unprompted review
Brandsdistribution Group logo

Reply from Brandsdistribution Group

Dear Milda,
we are extremely sorry to read your review and to hear that you had such a bad experience with our company.
We investigated your case a bit more, and it is pretty clear that this was all, unfortunately. a misunderstanding.
Just to explain you better, since you did not renew the purchase of the turnkey platform that we created for you back in January, we were forced to put the website offline. So, when you decided to purchase the turnkey website again, we immediately started the creation of a brand new website in the shortest possible time, since the one previously built was impossible to restore.
We are really sorry we might have been not so clear with you on this aspect, but we really thought we cleared up everything before you completed the purchase of the new plan.
Please just be aware that we could not have done otherwise.
We continue to be at your disposal for anything.
Kind regards
Brandsdistribution Team

Rated 1 out of 5 stars

There is no comunication with this…

There is no comunication with this platform!!! many problems..many..many..

April 19, 2021
Unprompted review
Brandsdistribution Group logo

Reply from Brandsdistribution Group

Dear Client,
we just have one email with your support request in which we redirect you to open a ticket through our ticket service.
Unfortunately we never received your ticket with the specifications of your problem.
To support on your site please open a ticket here: https://droppy.kayako.com/en-us/conversation/new

Best regards
The Brandsdistribution Team

Rated 1 out of 5 stars

Watch out

They remove brands without further notice to a new level - to make more profit for themselfs. If you invested in marketing for that product they lough at you.
No refund to your customer when they return the product - you pay the customer.
When they finally have a good product they have only 2 in stock in x-small.
Read the terms and conditions - so smart - too smart. They want your money - but not to work with you and help to make a good business together with you. No win/win here - but Brandsdistribution win only.

April 1, 2021
Unprompted review
Brandsdistribution Group logo

Reply from Brandsdistribution Group

Dear Client,
we remove the brands if they are sold out, if they need to respect specific distribution agreements and in case of our digital brand there is a specific program for which we assure no competition on the market to the partner that agrees on promoting it and pay us for the exclusive distribution. The program it is open to all partners who wish to participate. In case of no interest on this we always guarantee thousands of branded fashion products.

Best regards

Rated 1 out of 5 stars

Think twice before signing up

Their bdroppy plugin works pretty good, but it's their customer service and shipments that are a nightmare.
The first few orders went smooth, but as soon as issues develop they ignore you. They had shipped out the wrong item to my customer and refused to have the return shipping arranged. When I had asked them if they will cover the cost of return shipment they said no. Now I have a pissed off customer and I need to cover all the costs for their mistake. This isn't the only headache I have had with them. For anyone considering their service think twice before signing up.

March 11, 2021
Unprompted review
Brandsdistribution Group logo

Reply from Brandsdistribution Group

Dear Melissa,
we are sorry to read you are not satisfied with our service.
Unfortunately just with your name is impossible to understand which is yout account and so give you an exact reply. To solve the situation we kindly invite you to contact our customer service.

As per our return policy if we ship a wrong item we take the costs of the return, so it seems really strange the situation you are describing.
Anyway we are at your disposal, please contact us to better understand the situation.
best regards

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