Brandsdistribution Group Reviews 419

Very satisfactory service, good response time.

Brandsdistribution kept asking me to subscribe but Shopify has already charged me. I have no access at all.
It's been a month, and the last response was, I have to subscribe and pay with Brandsdistribution again.
I did that but the Brandsync app stil does not work!

I am very pleased with Brandsdistribution. There app is the easiest to use and Francesca is excellent with communication all you need is to put a detailed question which helps her to reply ASAP and give guidance within one hour.

To prove their app works with no issues I have built a website with all products from Brandsdistribution.

Look forward to continue business with them.

Don't give up just ask and have patience therefore make sure you read all their guidelines.

Thanks Francesca and Giulia for all your quick responses that gave me more confidence to be part of Brandsdistribution.

I've had nothing but a good experience with Brand Distribution. I just signed up for the website so it worries me that the dropshipping won't be very good. As far as their items, they are legit and very nice. I hope I have as good of luck with the website part.

I bought their annual package for 990 euro and recieved a shopify app that doesn't work. The import feature doesn't work when trying to make the selection inside the app, order automation isn't working either. Nothing gets forwarded to them and many of the items once sold are out of stock. I have tried reaching them by email, but as many others have mentioned it's impossible to get an answer from them.
I don't enjoy leaving negative reviews about anyone, but I'm tired of waiting and wanted to share my honest opinion.

Unfortunately we must change the review after some experience. Customer service is terrible! We got NO reply from customer service regarding product guarantees. Our customers wanted to know how long is a guarantee for a really expensive bag and watch, we sent several emails and tried to communicate via chat, but got no reply. Also the company is very unflexible, they don't try to find compromises. Orders are impossible to cancel even if they weren't sent yet, therefore be careful not to make any mistakes!!! They will also not give you back the money (also if the stuff doesn't fit the customer and you get a return). Once you order your money is gone! Too bad! Also. coupons were offered to leave a good review on shopify app store. The coupon expired shortly and they "aren't able to create new one". Sorry, but as much as you take care of your clients (who provide for your existence) - the truth must be told!

ALSO: Shopify put Shopify payments on hold for our case as well. I just read below we are not the only ones. Customer service didn't move a finger!

I shared the same review on the shopify app as well, but I need to share my experience with them here as well.

Very bad experience. Don't have a phone number to contact and won't answer to any of my emails. Won't order again from brandsdistribution.

ABSOLUTELY THE WORST COMPANY IVE EVER DEALT WITH!!!!

Brandsdistribution kept asking me to subscribe but Shopify has already charged me. I have no access at all.
It's been a week, and the last response was, I have to subscribe and pay with Brandsdistribution again.

Up until now, I still haven't got my refund. I went to Shopify directly for help but they kept bouncing me back to Francesca who kept asking me to subscribe and pay first when Shopify already charged me.

Do not use this dropshipper! I've been using them for several months really hoping that things improve but it just gets worse and worse. I'm a very experienced e-commerce store owner and I've been doing this for many years. I do a hybrid of shipping myself out of my business and using drop-shippers to augment my inventory. I did my best to make it work with Brandsdistribution, as they really have a great product catalog available and they use FedEx shipping to the US, which is nice.

However, their customer service is horrible and it's impossible to get any help. I've done several thousands of dollars in sales through them and so far I have multiple returns, and multiple customer complaints of the orders never arriving. I currently have several open claims with FedEx who can't locate orders. Some orders I don't even know what the status is because Brandsdistribution gave me the wrong tracking number and have failed to respond to my requests for updates. I've had to deal with several orders getting stuck in customs and just returned back to Italy because they don't have the correct paperwork. Usually to make returns easier for my own customers, I just have customers ship the item back to me in San Diego and then I deal with the hassle of shipping it back to Brandsdistribution in Italy. Of course we are responsible for return International shipping so that's an added expense. There's no way I would pass that on to my customer.

I have HUNDREDS of dollars of merchandise stuck in Italian customs trying to get stuff returned back. They offer no assistance to get things resolved with their local postal authority. When they do finally process a return they just give you store credit, which isn't a problem if you intend on doing more sales with them. However, I've lost thousands of dollars in returns, shipping fees, and lost packages (I'm not exaggerating!) As I said before, I've been doing this a long time and thought their inventory would be a great addition to my current product offering. Please save yourself a lot of headaches and do not do business with this company. I'm so absolutely frustrated by this experience and have tried and tried to make it work with them to no success.

Broken and missing several features.
1. Simply doesnt work, imported some products to the store but they do not sync with the app and the products its imported are not imported properly.
2. Support is very slow and not really very helpful at all.
3. No option to waive free trial, so your stuck with limited products until the trial period has expired
4. No options to import from one collection to your store collection
5. No options to have tags with or without suffix
6. No automatic currency conversion
7. Not clear when you install it, that you have an account on their website
8. No option to input payment details in the app to auto fufill
9. No option to select delivery options. They promote on their website different shipping options, but no method of selecting them at checkout.
10. Customer services sucks & has no knowledge of this app at all!

Overall very poor app and for serious shop owners, I do not think the support is there and certainly the features of this app dont measure up to end shop. Overall I would skip it as setting up a shop on this model, your run in to problems for sure. If they are so slow to respond on trial period, when its imperative their potential customers are happy....what are they going to be like once they have your monthly payment and need to respond to order or delivery issues raised by your customers. Dropshipping is a good thing, but sadly for poor businesses running it, it just presents that they protect their company name by hiding poor service behind your name! Tread with caution!

Terrible Customer Service. I purchased their Easy-Ecommerce package for 1,100$ that includes a website and their dropship service. It's now been 3 months and I'm still waiting. I have emailed them probably a dozen time and tried calling them but all I receive is the same automated reply. I'm just very sad about my situation, it took me 2 months to save up for that package and now everything is just gone.

So far my experience with Brandsdistribution has been very positive. The team is very helpful and reply promptly to your requests. Deliveries are on time. Thank you team for your support and keep up the good work!!

I seldom write reviews unless I feel it's important to. I have nothing but positive things to say about Brands Distribution and Paola. Our business has increased since we've added their product catalog to our inventory. They offer a variety of brands, competitive pricing, fast shipping and great customer service!! We've tried other designer apparel/accessories dropship companies and none come close to Brands Distribution. NONE!! Highly recommend!!

Great company to work with that's give opportunities to others to make money

The customer service is good and very friendly.
Brandsdistribution have many beautiful shoes and sweatshirts.
And the brandsync tool are easy to programatic.
The only negative thing: are some products / sizes sell out too quickly.

We have been working with Brandsdistribution for sometime now and they have been amazing to deal with especially Marianna and Giulia.

Sam

i have a question it is a original stuffs or kind of fake ?

If you consider dropshipping I can highly recommend Brandsdistribution. They offer an great selection of high-end brands and almost daily new items is available. The integration to their site is very easy to set up and works perfect. There is always the correct #'s of items available which is shown on their inventory. Their shipping offering is great and they always handle orders very fast. Their return policy is working very well and I had never had any negative experience in terms of returns nor any other interactions.