BrandsMart USA Reviews 

I had a very disappointing experience with this company due to poor communication, scheduling failures, and lack of proper documentation.

I scheduled a repair well in advance and clearly communicated that Fridays were the only available days due to tenant availability. The company confirmed a Friday appointment, and I have emails and text messages showing the job was scheduled for the 19th. I also submitted payment in advance for the final job based on this confirmation.

The day before the appointment, the technician called and mentioned the job required two people, which had never been communicated to me. On the scheduled day, I was then told they could not come because a second technician was never assigned. I was also incorrectly told by the company that the job had been scheduled for a different date, which contradicted their own written confirmations.

In addition, despite being charged, I have still not received a written diagnostic, receipt, or invoice outlining the services or charges. This lack of documentation, combined with the scheduling issues, has been extremely frustrating and unprofessional.

As a result, my tenant took time off work unnecessarily, and the repair has now been delayed weeks due to the company’s internal staffing issues. This situation could have been avoided with proper communication and organization.

I would not recommend this company based on my experience.

Ordered a television for a Christmas gift on December 1. The following day, it said that it shipped and provided a FedEx tracking number. Two weeks later, there was no shipping update from FedEx and all it said on the FedEx website was that a shipping label was created, but it has not been picked up. After at least 10 phone calls to their customer service, they still had no answer in terms of whether they had the item still or if it was already shipped and in FedEx possession. Despite my consistent claims that FedEx never picked up the package, Brandsmart constantly blamed FedEx for the delay. I was constantly told that I would get a callback from a supervisor or get an email in terms of the progress but I never did get a phone call or email. On December 18 I called again to find out if there was an update. The customer service lady read back to me the last notes, which stated, please provide this customer with an update or he will keep calling. The customer service representative then walked over to her supervisor, which was never done before. After being placed on hold for about 3 to 4 minutes, she came back and stated that they were just gonna refund the order. When I asked why wouldn’t they just send the item, she said she didn’t know and she didn’t ask him that. She would not go back to the supervisor to ask if they would ship the item and stated that they would just refund my money. My guess is they were tired of my calls asking about the order and just wanted to give me back the money that I paid and have me stop calling. The only thing that was on time from Brandsmart was how quickly they charged my credit card for the purchase.

I ordered a TV from Amazon and I’m getting the item within three days. I let the customer service representative know that and told her that they don’t have to worry about any calls from me nor any future purchases. Poor customer service and no follow-through. They do, however, blast you with emails every day.

I went to the commercial Bvld store looking for a Refrigerator, when Kumar (employee) showed up to help me. I can tell that after I looked a few of them, he got me a great explanation but it, and found the best affordable with a good price. He was very friendly and patient, which I really appreciated. definitely I recommend him to anyone, as well as Ir Iadienne. I just want to say thanks so much for your gentle care. This was a unforgettable experience.

When I say BrandsMart customer service is despicable. BrandsMart has to do better. I’ll do without before I buy anything from them ever again. On line ordering and delivery, is even worse..

The absolute worst, most rude customer service I have ever received. I have purchased my first and last item from this disaster of a retail store. I will gladly spend more money somewhere else than give BrandsMart another dime.

Excellent service from the representative Naushad Harunani.
Got the best fridge I was looking for for the lowest price I could get.

I have been shopping at this store (BrandsMart in Dania Pointe) for quite some time, and I am sad to say that I'll be switching to a different location very soon. When I asked the salespeople for help and advice about the sort of fridge that would not clash with the historically problematic electrical system I have to deal with, I was sarcastically ridiculed and mocked for not being well-versed in electrical systems. After they eventually directed me to a fridge I was assured would be perfectly suited to my needs, I bought it and called someone in to help set things up. Not one, not two, but three separate experts (and my son, who is quite good with electronics) all told me that it was not possible to connect such-and-such a cable to such-and-such a port and that unless I wanted to have a (very expensive) process done, it was in my best interest to have the fridge returned. Customer service here was absolutely abysmal, and I will never shop here again.

I order online a JVC TVClass LED HD 4K Roku Smart TV, UPS delivered a JVC TV LT-32mar205 DD 32 LED ROku, one tv has nothing to do we the other; i had a hard time explain to the people in the store that both tv are very different, the tv dept manager was called and told me that was a misspelling on the tv models. No apology or anything, i wasted over 1 hour, i was like running obstacle race course, Very unpleasant experience. The lady at the return dept. (assuming she is the manager) was the only helpful person. In top of that the computers were down they were unable to get my money back or credited to PayPal (I paid we PayPal) and end the a gift card.

The company falsified rebate promo. I am getting the runaround trying to cancel merchandise that I don’t want that’s been on back order over a month. Customer Service is none existent. I will never buy anything else from this company.

Not even entitled a star. Think twice before buying from BrandsMart. They are a win win store. They sold useless items that will be a junk just right after 30 days period of purchased for No Return policy. And they have this looked down on ppl staff that hesitate to sell their products to you. Will never buy anything from them again.

I just moved to FL and needed new appliances, decided to try this store, after making purchase on Sunday I was told that they will deliver on Monday, on Monday I was waiting for the delivery all day and around 2 pm no one called or txted me, so I decided to call the store,to only find out that my order was never put in the system to be delivered on Monday, and next available delivery is not available till next Friday, so of course I decided to cancel my order and go with a different store, after 1 week not receiving my money, I went to the store to get MY MONEY back, and non of the 6-7 employees didn’t know how to return money to my card, only manager knew, so when I asked to speak to the manager, no one could find him/her for 2 hrs, and her/his phone was off, while in the store I called customer service to their main office to ask them to do something, they insure me that it’s impossible that Manager is not in the store, so I offer her to call this store and confirm while I was literally standing in from of customer service, so the lady put me on
Hold and called the store, then the girl confirms that they can’t find a manager for 2 hrs, and the lady from customer service just hangs up on me, after 2 hrs of no answer I left the store, so the next day I called their corp office and the lady confirm that still no one refunded money, and she will do it today, well it’s been a week after that and still no money so I called today again to corp office, and the lady said she cant see what is going on because their system is not working, so at this point I gave up with this store and I’m just going to call my bank and report FRaud.

SELLING DISCONTINUED MODELS.
BrandsMart USA has faced numerous complaints regarding its extended warranty services, with customers reporting issues such as delayed repairs, unresponsive customer service, and difficulties in obtaining promised services.

Common Complaints About BrandsMart’s Extended Warranty Practices

Delayed or Missed Repairs: Customers have reported scheduling repair appointments under their extended warranties, only for technicians to miss appointments or fail to return to complete repairs. For instance, one customer noted that after a technician diagnosed a problem, they never returned to fix it, despite multiple follow-ups.
Unresponsive Customer Service: Many consumers have expressed frustration with BrandsMart’s customer service, citing difficulties in reaching representatives and receiving timely responses.
Warranty Coverage Issues: There are instances where customers felt misled about the coverage of their extended warranties. Some reported being sold warranties that did not cover the issues they later faced, leading to out-of-pocket expenses.
Pressure to Purchase Warranties: Some customers felt pressured into buying extended warranties, with sales representatives emphasizing their necessity, especially for floor models or high-end items.

Steps to Address Warranty Issues

If you’re experiencing problems with a BrandsMart extended warranty:

Document Everything: Keep records of all communications, appointments, and receipts related to your warranty and the product.
Contact BrandsMart Directly: Reach out to their customer service to escalate the issue. Be persistent and request to speak with supervisors if necessary.
File a Complaint with the BBB: The Better Business Bureau has a platform where you can file complaints against businesses. BrandsMart has had numerous complaints filed, which can sometimes prompt a resolution.
Seek Legal Advice: If the issue remains unresolved, consider consulting with a consumer rights attorney to explore further actions.

Use ANYBODY else but them even the manager has no idea what is going on now I have $1400 tied up for who knows how long and no new refrigerator.

Was lied to buy an employee given false information the management refused to comply with the false i recived this company is absolutely a joke this why arrons sold them as soon as they setup there leasing policy

Warning do not buy anything from brands mart usa you will get scammed with a lie from an employee that has no idea how to do there job

This company is crap they buy cheap apple items that limits the time to put apple care on
There items are garbage the store is full ot people who do not know how to do there job i cant stress enough that this company missinforms there customers and they lie
Cond

I purchased a JBL 9.1 online from Brandsmart and had it shipped to Ohio. It arrived in a timely fashion and was in perfect condition. They were selling this new soundbar for about the same price as a used. I’m completely satisfied and received a super discounted price

I want to alert others in regards to this company extended warrantee they sell. BE CAREFUL! they don't have the technician's qualified to help or fix the machine they sell! After just one year our combo washer/dryer machine broke down and we went though hell with BrandsMart's customer service. 6 weeks after waiting for appointments and going back and forth with them, we have to paid out of our own pockets to fix the machine! Horrible customer service at all levels, i contacted the manager via email and never received an reply, technicians doesn't know how to fix the machines, they don't have enough technicians, etc...In other words do not buy from this people you will lose your money!

Just bought my fourth Samsung TV from BrandsMart who offers some amazing TV deals. Their sales are hard to beat, and the extended warranty options give great peace of mind. Highly recommend for TV / electronics!

Don’t waste your time and don’t buy online with brandsmart. I’ve placed an order for an iPad for Christmas gift over a week before Christmas. No shipping confirmation for over a week. Contact them though their online chat and all of their representatives have no customer service skills, horrible communication, no apologize, not offering any solutions… their answer was that they are on back order and I have to wait at least two more weeks. Really? How I was supposed to know about that? No notes when placing the order, no emails letting you know that there is a delay… horrible service. Won’t ever use them again.

Getting appliances from Brandsmart is fine, but furniture has been a living nightmare. I ordered appliances and furniture in store on July 31st. I received the appliances before the estimated ready date, which was about two weeks later. The furniture (queen bedroom set) has yet to be successfully delivered. I had to call countless times. The corporate office gave me the runaround and was completely disjointed from the store level. I ended up speaking to someone on the store level over the phone, which did not add much help. I eventually went back to the store in person, and that is when the ball began to roll. The set was supposed to be delivered the Thursday before Christmas, but when I called the on day that it was supposed delivered to find out why I had not received notification, I was told that it appeared that my order had been canceled as if it was already completed. Needless to say that was untrue. So I ended up getting it rescheduled for delivery again for the day after Christmas. I received a call on the day it was supposed to be delivered informing me that now it has been pushed back to the next day. The day next arrived, then I received a call informing me that the mirror was missing, which was the initial problem. I agreed to have everything they had on hand delivered. I was so frustrated that I did not think to ask if they could pick up the mirror from the location it was at before heading to my home, so I ended up calling back immediately to ask just that. I was waiting on the line for over 15 minutes and asked my mother to call from her number because perhaps they recognized my number and was avoiding answering, but she also waited on the phone for almost 30 minutes before the call disconnected. The delivery and installation personnel arrived, but soon discovered that the footboard was damaged and a foot on the dresser was missing. I asked for compensation for this disastrous experience from two furniture managers and never received a callback. NIGHTMARE!!!

I ordered three laptops online for my business, but the order was canceled without explanation. When I called customer service, they said my phone number and card had to go through a verification system, and then told me I would need to visit a store to complete the purchase. I mentioned that Walmart doesn't have these issues, but the representative made no effort to resolve the situation or save the sale. I won't be doing business with them again.