BrandsMart USA Reviews 

I ordered three laptops online for my business, but the order was canceled without explanation. When I called customer service, they said my phone number and card had to go through a verification system, and then told me I would need to visit a store to complete the purchase. I mentioned that Walmart doesn't have these issues, but the representative made no effort to resolve the situation or save the sale. I won't be doing business with them again.

Purchased a refrigerator on June 23, 2024. It is now July 15, 2024 and still I have not received the product. My salesperson Gwen has been helpful contacting the vendor but they just keep giving bogus dates of arrival to the distribution center. I am aware that BrandsMart has been acquired by another company which leads me to believe that if things like this is going on, their doors won’t be open much longer. How can they be allowed to sale items that they don’t have? Also, their systems look like something out of the 1990’s. I would like to know what their rating is with the BBB.

Awful! Beware! On 6/30/24 I stopped into Brandsmart-Kennesaw GA for washer & dryers. Appliance rep. (A) was helpful, & friendly. I found a set $1900. & purchased them that evening with the understanding that the set would be delivered 7/10/24. On 7/9/24 at 9:25pm/5 min. before closing of the store the evening prior to my delivery date I get a call from 'Terry',/store manager-(what a joke), whom states that they only have a washer for me & the dryer on back order. I first asked Mr. Terry why would I be called 5 minutes before the store to be closed the day before delivery. Mr. Terry was very aloof & dismissive & came across as I just need to know type of attitude. I told him that I needed more time to decide.
Next morning a female called asking if I wanted the washer to be on the truck for days delivery. I replied no, I later called the store at 10am upon them opening to speak with the salesperson Mr. (A) to refund my Amex card. I called but Mr. (A) was not there, I called a second time & had to ask the rep. whom answered if he could help me with refunding my card. He began to speak with someone in the background & gave me the name Terry. The person in the background said "don't give my name out". He transferred me to customer service where I spoke with a female rep. who was helpful, however, after a few minutes Mr. Terry barged back on the call & informed me that he could not refund my amex card until making sure that the washer that was on the truck is returned & that would not happen until after 7pm. I called back at 7:30pm & unfortunately got ahold of another not so helpful rep. and was told that Mr. Terry was not currently at the store. After hanging up I called back to see if I could get someone else in customer service, which I did, she listened to me, called the warehouse to check to see if the washer was returned & got a hold of Kesha/manager currently at the store who was able to refund my card while providing a gracious apology on behalf of the store.
My suggestion would be to NOT hire individuals that have no sense of professionalism or respect for their behavior when they are supposed to be representing the store. Also, improve on communication to your customers. No customers=no store!

Customer service is horrible , call corporate offices they are worse . Micheal Pearlmen seems to have left as CEO , ask who has replaced him and they have. now answer or won't tell you who is in charge now . Order a product. online they give you a ship date then you don't receive the. product , call them and they tell you product is on back order , call a store and ask if they have it. in stock and. told yes we have 2 in stock !!! , Sure they'll give you a UPS tracking # for your order , but all UPS will state is Label created . Total B.S. on the Part of BrandsMart , Seems like a scam just to tie up your funds !!!!

I would give them a zero rating if I could. I ordered a Samsung Galaxy S24 from their website and paid expedited shipping. A week later, I still had not received a call for my delivery. When I called in, the phone was out of stock, and on backorder. This was my third call to them. I had called in twice before and also spoke with someone via chat, and was never told that the phone was out of stock until the day it was supposed to be delivered. This company sucks!

I bought a Whirlpool refrigerator Whirlpool over the counter microwave, stove and also a dishwasher a dryer and washer. Every last item had something wrong with it within a year.

WORST CUSTOMER SERVICE IN THE WORLD. THEY HAVE SEVERAL PHONE NUMBERS TO EACH LOCATION BUT THEY ALL GET ROUTED TO A CALL CENTER AND THEN HAVE TO BE TRANSFERED TO THAT STORE. RIDICULOUS SYSTEM THAT TAKES AT LEAST 15 MINS TO ANSWER. YOU EITHER GET DISCONNECTED OR THEN YOU GET THESE NO PERSONALITY NO BRAINS SALESPEOPLE. MERCHANDISE WAS SUPPOSED TO BE IN STORE FOR PICKUP BY TUESDAY BUT HASN'T EVEN LEFT THE WAREHOUSE. NO ONE KNOWS WHAT THEY'RE DOING..

I bought a refrigerator they everything was ok the delivery was in 3 days waited on the delivery and they didn't show up i called and they said that the refrigerator wasn't in stock when they had told me it was they had to give me another refrigerator now I bought a washer and dryer and the delivery was for today guess what they didn't show up for this delivery either because they are saying that the washer and dryer is not in stock either it's false advertising they selling things that they don't have in stock

I ordered a 75 " tv over the phone for $1550.00 including tax on 1/19/24 and was told I would have delivery in 5-7 days . I was never sent an order number or tracking number but they made sure to charge my credit card on that day . I called 13 times and each time I had to wait between 32 and 57 minutes to talk to someone about my order. Several times during calls , they pick up phone and hang up and you have to start all over again. When I finally speak to somebody, they say they will have your salesperson call you . But he never calls . People that answer the phone have told me , they have emailed my salesman to call me , but still no calls. I call and wait for 43 minutes for someone to talk to and ask to speak to a manager , they tell me no managers are available at this time and they will have one call me. I am still waiting for that call. I then sent emails to customer service , detailing my issues. They send a computer generated response each time and it says the same thing. We are sorry for your inconvenience and your salesperson will call you shortly . Still waiting after 6 emails. On Feb 2,2024, I called Brandsmart and waited 12 minutes and got disconnected again , called back and after 33 minutes additional time waiting , I cancelled the order and requested my charge be credited. I was assured the order was cancelled and my card would be credited . Ten days later (2/12/24) I get my credit card bill and the charge has not been credited. I call Brandsmart and wait 45 minutes to speak with someone. I speak with a customer service team member and advised that refunds take 3-5 business days to credit to your account. I advised her , it had been 10 days . Her response, oh, I'll have to have a manager call you . I laughed and she asks why are you laughing . I tell her I have been waiting for a manager to call me for over 3 weeks. DON'T BUY ANYTHING FROM BRANDSMART . RUN RUN RUN FROM THEM AND DON'T LOOK BACK. They don't know what customer service is . I hear there response for warranty repair claims is WORST.

I bought 4 cameras from the Doraville Georgia store. I found them on the Lorex camera website cheaper than I paid at this store. So I called them today and was transferred to every department the store has I believe. Needless to say after 1.5 hours of wasted time on the phone i was told to come into the store. So I drove the 1.5 hours to the store to show them on the Lorex website that they were cheaper on there than what I paid at brandsmart, because they will price match. It was an approximate $130 difference, so yes I wanted to be reimbursed. I showed them that they were cheaper on the website and they said since I bought 2 separate cameras from brandsmart, because that's how they sell them, now mind you they are the same cameras, that they could not reimburse me any money because the 2 pack the website sells is considerably less to buy than they could sell them for and wouldn't honor their price. I was like what the heck??? I went off, especially after they said I could have called to settle this over the phone before I came to the store. This had me furious!!! Then to tell me they couldn't do a refund!!! What ever happen to the customer is always right?? Thos store manager was rude and unprofessional and clearly was looking to get out of offer me a refund after there refund policy says .....find it cheaper and we will refund.....NO HASSLES!!!! Well that's Bullcrap!!! Long story short, the cameras will be taken back to this crappy, poor run, discustomer service store, my brandsmart card cut up and no longer used and a customer of nearly 20 years lost. Not that they would care but please beware of there lying policies and price comparisons.

I purchased an undercounter icemaker here, and it is a lemon! It makes ice, but the ice melts immediately. I called the manufacturer who told me it was a defect, and that Brandsmart should give me a new unit or my money back, as it was only 2 mi the old, and had just been Installed. Brandsmart insisted they pick it up and try to repair it. First time theytried to pick it up when I wasn't home, since they never scheduled it. They took it for a week and returned it with nothing done to it. So I had it installed, Uninstaller and reinstalled! I called Brandamart and told them again what the manufacturer said. Again they said they needed to pick it up and try to repair it. They called me a couple days later and said nothing was wrong with it "it makes ice...it's not a freezer". An expensive icemaker should maintain the icecubes..not have to immediately be emptied. A countertop unit would work significantly better. They want to return a broken unit to me again. It is extremely noisy and doesn't keep icecubes. Do NOT purchase from Brandsmart!! They don't stand behind their one year warranty. I asked to speak with a mgr and was told they would call me, but so far they still have my broken unit, and nobody has called!

I purchased a refrigerator from the outlet store. I had to pick it up because delivery was not available until the following week and my fridge had stopped working. When I came home I found out that the control panel didn’t work. I called Brandsmart and they sent a technician in 3 days. The technician suggested a replacement. Brand smart gave me a hard time to return the defective fridge. I had to pay 95 for them to send someone to get it. Very poor service. Manager was rude. I will never go back to the store.

Never buy from Brandsmart unless you take it with you. Supposed to deliver on Monday, came and said driveway was too long and the 2 mile drive was unsafe. It’s a 200 foot drive, 9 feet wide, so lazy delivery driver entered false data in system. They said they would send a different truck on Tuesday. Nobody showed. Then said Wednesday, nobody showed. Then said they would deliver on Friday. Waited all day. Called when time exceeded window they gave, and told me at 2:00 they would be there in a few minutes. Called again at 4:00 when they haven’t arrive, told me they weren’t sure as I was the next stop. They put me on hold and came back and said they were in route to my home. Then at 6:00, they told me they were in traffic, but should arrive in 30 minutes. It’s now 9:00 at night, and just got off phone. They never were in route, nor was the deliver scheduled. So four days off work and still no appliance, and they have refused to deliver and they are holding my money for the appliance. Sounds like the perfect scam.

I had an appointment for my dishwasher to be repaired from 9am-1pm. The repair man called me at 8:57, but I was in a meeting with a professor that ended at 9am. I called back at 9:10 (only about 10 minutes later). When I called back they told me I had 'missed my appointment'. How on earth could I have missed my appointment from 9am-1pm having called back ten minutes later? I called two different agents to see if any of them could help. The first agent told me they had tried to call the repair man and he hadn't picked up, the second agent told me the repair man said he refused to come. When I asked the second agent to speak to the manager she told me the manager wasn't available. She said Id received a call back from the manager but I never received one.

Very poor customer service, Melody at 954-797-4000 was so rude, I have never encountered such horrible animal. My deliver was scheduled between 3:30-6:30, at 7:30 no delivery. Melody was very rude and treated me as though I was disturbing her by asking about my deliver time. I would rather pay the extra money for my merchandise some place else than to be treated like a third class citizen. It is not worth the humiliation I encountered with those people. I rather pay more with a peace of mind. Brandsmart customer service is the worst. And the employees let you know that they can get away with treating the customers badly. I will never spend another cent with those people. By the way two men showed up at my door after 8:30 pm to deliver my appliances. I refused to answer, I am a single woman who lives along. If something bad had happened to me no one would have known who created the crime.

THE WORSE STORE IN THE USA. Their service center repair is a piece of trash.
We bought more than ten thousand dollars in home appliances at the BrandsMart located at16051 S Dixie Hwy, Miami, FL 33157.
First, we have to wait weeks for the appliances to arrive. Then we have to cancel a stove that never arrived and bought it from a different store. About a year after the purchase the dishwasher stopped working. I called the warranty department, and they sent a technician (Beresford) who was unable to find out the problem. He told me that he will report it and place an order to replace the computer of the machine. When I called BrandsMart to check on the status of the order the customer service department told me that they did not have any request to replace any part of my machine because the technician had reported that my machine was perfectly fine. They had to send a new technician and they advised me to send an email to the Corp. office to report the incident. Which I did, but no one reply any of my email or return any call. I spent more than a month without a working dishwasher.
A few months after I also have an issue with my washing machine, when I called to report it they had the nerve to send me the same technician (Beresford) and guess what?... he couldn't solve the issue either. This time he didn't lie, and placed the order for the part that needed it to be replace. I had to wait more than 2 weeks for the part to be deliver to the store. When he called me to schedule the visit to replace the part, I was clear to him about the time I was available and guess what? he showed up to my house while I was out, therefore the appointment had to be rescheduled. After an ugly conversation between him and my husband in which he told my husband "I'm making you favor by going to your house" we called BrandsMart and requested a different technician. So, they schedule an appointment for almost a month after. Their "excuse" is that they don't have that many technicians.
The first service call was placed 7/11 and it wasn't until 8/24 when someone finally came to "repair" the machine. A repair that lasted 1 day as the machine stop working again the very next day. When I called to complaint the wanted me to wait another 2 weeks for someone to come. I got very upset and after a very rough discussion they moved the appointment just a week. I still wasn't happy because I had spent more than a month with not washer. And, for any mother with kids this is very frustrating and inconvenient. They careless about their customer. I WILL NEVER BUY ANITHING FROM THEM AGAIN! plus it seems that all their merchandise is garbage.

I ordered an item on line during a sale .I chose to pick it up at a local store even tho I had to have my family pick up,because the delivery was 56.00..the item was only 74.00,so that was too expensive. I paid for it on line ,and sent the on line sale info to my family to pick up.it said an I.d.is needed at pick up and your credit card transaction. Which he had both and was refused the pick up ,he was told I personally had to be there in person .This was a great inconvenience and I will ask for a refund ,I called the store and explained the situation and was told the only recourse was to ask for a refund . The on line choice you get does not say you have to pick up in person and I find this very deceptive and the customer is inconvenienced, and they could care less.

Brandsmart USA is never a reliable Company, this is the third times they scammed me. I am writing my views on what what they did to me again. They are scammers they don't do what they are saying. I made an order three months ago they kept playing me around. They told me to pay for the
1. IBC
2. Import License
3. Terminal Receiving Charges and delivery fee. I paid everything faithfully and at the end of the day they didn't deliver. So it was again two days back when they call me the issues was from the delivery man. Now what I should do is to make another pay so that my Items will be registered under DHL Company, once I make the payment the delivery man will arrive, I was excited and never knew you that it was a trick from them. so after I paid the money they block and I couldn't reach them again till now. So Brandsmart USA is scam company.

Glad to see this company only has a 2.5 average rating. I'd give it a -5. They DON'T stand behind what they say, they DO NOT protect the consumer, and they will lead you on a merry chase pretending to care. Buy somewhere else. I'd love to see this company fall on its face. The furniture I purchased there (with a 5 year warranty no less), is not even fit for a Goodwill donation.

Worst customer service experience ever!!!! Two years ago, I bought a Sealy brand mattress and a few months ago it started having significant sagging areas in the middle. I requested an inspection from the company. It took them two months to schedule. When they finally arrived for the evaluation, the person had horrible customer service manners. He treated me like if he was doing me a favor, ignored all my questions, barely spoke and made me feel extremely uncomfortable. He didn’t get near the mattress nor touched it; he only took a few pictures from a distance. A week later they gave me the results of the evaluation. They told me that my mattress wasn’t sinking enough to be covered by the warranty. Warranty covers if it sags 3 inches or more, and that was not my situation. I wonder how they were able to determine that with a few pictures from a distance. Stay away from this store…..it is clear that to them, the customers NEVER come first!!!!