Overall Brayley Milton Keynes has given me excellent service and help over the last 3+ years from a new Dacia Duster bought to the servicing. I recently exchanged and bought a new Dacia Duster from... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Overall Brayley Milton Keynes has given me excellent service and help over the last 3+ years from a new Dacia Duster bought to the servicing. I recently exchanged and bought a new Dacia Duster from... See more
Company replied
James was an Absolute pleasure to deal with. Extremely smooth process, from the enquiry made online to driving away in my new Dacia 8 days later. Big thanks to James and the team
Company replied
The staff very friendly and welcoming and patient. The motability agent was very helpful from the start. He explained the process and when I collected the car he explained new features on the car a... See more
Company replied
Exactly how a service should be. From the smooth booking process to the call from the service team confirming exactly what I needed, everything was handled professionally. Everyone greeted me with a... See more
Company replied
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
17 Barnsdale Drive, MK4 4DD, Westcroft, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
staff explained the service and follow up, very pleasant and friendly service

Reply from Brayleys Cars - Brayley Dacia Milton Keynes
the staff were very polite and professional at all times the contact was great and the work done was in a timely manner. Overall was very pleased with the staff and work done.

Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Jason was fab, a pleasure to do business with.
Very knowledgeable. Answered all questions put to him with ease. Happy to go the extra mile to ensure all was as we would like.

Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Thanks to Danny the sales persons and his help with my purchase and handover. Great Service

Reply from Brayleys Cars - Brayley Dacia Milton Keynes
The appointment took a bit of time but when we got there the service was good

Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Went into showroom just to look (already have a duster, have had 4 Dacia so far). We approached the sales exec (tony) who was so helpful, not pushy, answered all queries and ended up ordering a new Duster,

Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Good service and friendly. Would recommend.

Reply from Brayleys Cars - Brayley Dacia Milton Keynes

Reply from Brayleys Cars - Brayley Dacia Milton Keynes
I arrived at 8 30 for my car service and I told the receptionist that I lived 20 miles away so I would like to wait for the car she said the service would take about 2 hours so I went for a coffee and to my surprise an hour and a half later I received a phone call to say my car was ready and not only had the car been serviced it had been washed and cleaned inside and out I was most impressed, thank you so all the staff at Bradley’s cars Milton Keynes

Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Fantastic Dealership in Milton Keynes was interested in a new Mazda MX30 sadly Tony Hatton was on holiday, and Brett Gray looked after me he had only been with Mazda only two weeks !!
I would have never known fantastic customer service and great knowledge of the car really impressed !! He passed my details onto Tony and booked me in for a test drive the following weekend. Great service thank you !!
Met up with Tony the following weekend for an extended test drive, after only driving the car for five minutes I wanted one.
After the test drive it was such a pleasure to deal with Tony as he had sold me a new CX5 a year ago.
After less then thirty minutes of looking at possible options the deal was done, amazing guy to work with, no hard sales just a great customer service it’s just a pleasure to spend my money with him.
It’s simple great cars, great dealership with great staff and customer service !!
A Huge Thank you !!!!!!!!

Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Rang to let them know I had recently purchased a Mazda through a different Mazda dealership but that I would be coming to them for servicing & mot etc as they were closer.
Bearing that in mind I asked if they could reset the "service soon" light as it had come on after just 2000miles & 8 weeks free of charge. Was told they couldn't help & that I would have to go back to the garage that did the service. I said this decision means I am now not going to use Brayleys for the cars next service, they were still adamant they couldn't help me.

Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Highly recommend picked new car up. Was always kept well informed.
Danny was awesome all the way through since July till picking car up.

Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Best service I have ever had from a dealership - and I have owned over 20 cars! Service was great from James. I would highly recommend - quick efficient - didn't have to haggle, good deal and great service.

Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Had my cars first service and was made to feel welcome. Excellent Customer service.

Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Service was done within 2 hours and my car was cleaned

Reply from Brayleys Cars - Brayley Dacia Milton Keynes
the staff are very friendly and helpful the only issue there was not adequate parking had drive around to find a space in which to park

Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Simple and easy buying experience
Joe ordered the car after a discussion over the phone. Easy transaction everything completed and car ready to go when I arrived on site. Great service and I personally wouldn't drive anything else.

Reply from Brayleys Cars - Brayley Dacia Milton Keynes

Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Having experienced poor unprofessional staff at Dacia Plymouth I nearly didn’t purchase a car but located the model and spec I wanted in Brayleys Milton Keynes. Made contact and straight away was impressed with the staff and ultimately their professionalism and friendliness helped me purchase a brand new vehicle. The sales person Daniel Marino was a credit to the branch and smoothly purchased picked up and demonstrated my new vehicle.

Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Collected my car yesterday, drivers seat had dirt in numerous places. After Sales manager had it cleaned when I voiced my concern but not acceptable for a 30k car which I've owned new for only 12 weeks.

Reply from Brayleys Cars - Brayley Dacia Milton Keynes
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.