Brayleys Cars - Brayley Honda Bushey Reviews 

297
TrustScore 4.5 out of 5

4.4

High Road 46-52, WD23 1GQ Bushey, Bushey Heath, GB


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See what reviewers are saying

Rated 5 out of 5 stars

From beginning to end the service at Bradley’s Bushey was first class. From first discussing suitable models to the final handover of my new car and all the ‘paperwork’ stages in between service was a... See more

Company replied

Rated 4 out of 5 stars

Nice welcome with quick car acceptance with T/c later to advise matters for consideration. Had car for mot and service for 7 hours. New valet service not quite top class. Attentive staff. Good custome... See more

Company replied

Rated 5 out of 5 stars

The very helpful and friendly staff make the whole experience easy and pleasant. The work was done quickly and efficiently. The video report of the tyres and underside of the car is interesting. I’m e... See more

Company replied

Rated 4 out of 5 stars

All was smooth, I was told about any issue which were very minor and given tho opportunity to get them corrected on the spot. Good that the car wash has been reinstated, hoovering could have been be... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Used Auto Parts Store
  4. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • High Road 46-52, WD23 1GQ, Bushey, Bushey Heath, United Kingdom

  • 02089503311

4.4

Excellent

TrustScore 4.5 out of 5

297 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 31% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(297)

3,071 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience @ Brayley Honda very…

Great experience @ Brayley Honda very friendly staff thank you!

July 28, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Rose, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Well done Brayley

July 28, 2026
Unprompted review
Brayleys Cars - Brayley Honda Bushey logo

Reply from Brayleys Cars - Brayley Honda Bushey

Hi Ivor, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Have used Brayleys (Honda) in Bushey…

Have used Brayleys (Honda) in Bushey for a number of years . Have always found them helpful polite .Different family members have brought several cars from them over the years would and do recommend them a visit .

July 27, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Amanda, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 1 out of 5 stars

The worst customer service possible

The worst customer service possible. Very rude guy at the desk today. We wanted something checked. He said you need to book it in but system is down. His excuse was he was on is own & couldn’t help us. Couldn’t even call us back when we said we would leave our number. I don’t know why Honda employ such useless people who are not willing to help their customers.

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

Speedy service and MOT

A very speedy service and MOT. Car returned by noon with all issues resolved. Customer service excellent.

July 21, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Jodi, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Ease of booking car in for service.

Ease of booking car in for service.
Staff listened to my concerns and addressed them.
Loved the video check.☺️
But surprised they didn't wash the car after the service as they have done in past years. 😕

June 30, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Mrs Wayne, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Very easy to arrange time and date for…

Very easy to arrange time and date for the appointment and smooth process through out

June 25, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Kenneth, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 4 out of 5 stars

My car was serviced by Brayley Honda…

My car was serviced by Brayley Honda Bushey where I have been a customer for well over 20 years. The staff, as usual, were very helpful and customer service very good.
I do not like being contacted by Brayleys Head Office and prefer to contact my local garage direct.

May 14, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Freesia, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Rated 5 out of 5 stars

Excellent service!

Excellent service from Goncalo and the team at Brayley's Honda Bushey. As a family we were really well looked after during our visit and await the arrival of my new car! A pleasure doing business with you!

May 9, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Gill, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 4 out of 5 stars

The ease of bringing my car in and the

The ease of bringing my car in and the. Quickness

May 11, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Michael, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Efficient and friendly service…

Efficient and friendly service throughout

May 8, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Gill, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Excellent and very professional…

Excellent and very professional throughout
I was kept informed of any work being carried out and what the cost would be. The actual service on my car was excellent and completed at the time allotted. Hand over at the completion was completely satisfactory. Highly recommended and would definitely be using Brayley again

May 7, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Harvey, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

We were dealt with courteously and…

We were dealt with courteously and efficiently - as always.

May 6, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Katherine, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

I opted to wait and was pleased when I…

I opted to wait and was pleased when I was informed what repairs were required quite quickly.the staff as usual were friendly and helpful. I could have done without the TV but I realise

I that other people like it so I don’t complain. Other than that everything went smoothly and I really liked the video on line when I got home

April 24, 2026
Unprompted review
Brayleys Cars - Brayley Honda Bushey logo

Reply from Brayleys Cars - Brayley Honda Bushey

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Good attention to detail and professionalism

Good attention to detail, prompt and professional service. Excellent communication. The service staff at the reception were friendly. The recommendations were useful, and the difference was obvious.

May 1, 2026
Unprompted review
Brayleys Cars - Brayley Honda Bushey logo

Reply from Brayleys Cars - Brayley Honda Bushey

Hi Ursula, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Excellent customer services

April 30, 2026
Unprompted review
Brayleys Cars - Brayley Honda Bushey logo

Reply from Brayleys Cars - Brayley Honda Bushey

Hi Vivien, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Amazing dealership

So easy to deal with - such lovely staff and listened to everything I wanted and what I could afford.
Catarina went out of her way to assist as did Clive 😊

April 29, 2026
Unprompted review
Brayleys Cars - Brayley Honda Bushey logo

Reply from Brayleys Cars - Brayley Honda Bushey

Hi Jill, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Warm friendly greeting

Warm friendly greeting. Work done on time and to specification.

April 24, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Richard, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Jason!

Jason!. First time I'd done a remote purchase. Jason made the whole procedure calm and seamless

April 21, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Bushey

Hi Peter, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Service with a (real) smile. g a car in…

What can be said about taking a car in for its annual service? We take it on trust that all that should be done is done. That trust is built on personal relationships and experiences. The customer facing staff lead the way in their manner and attitude. At this Honda dealership that experience is first class. It follows that the service is also of the same high standard. A big vote of confidence goes to all their staff simply based on that pleasant personal relationship. One minor complaint - they previously but no longer carry out a valeting service. Is this really how a customer wants to remember otherwise excellent service? Isn't it the small touches that set the lasting memories? Bring back that final touch that uplifts the service from one of excellence to one of grandeur. We may even agree to make a donation to the firm's nominated charities!

April 20, 2026
Unprompted review
Brayleys Cars - Brayley Honda Bushey logo

Reply from Brayleys Cars - Brayley Honda Bushey

Hi BT, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

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