Brayleys Cars - Brayley Honda Bushey Reviews 

Jason!. First time I'd done a remote purchase. Jason made the whole procedure calm and seamless

What can be said about taking a car in for its annual service? We take it on trust that all that should be done is done. That trust is built on personal relationships and experiences. The customer facing staff lead the way in their manner and attitude. At this Honda dealership that experience is first class. It follows that the service is also of the same high standard. A big vote of confidence goes to all their staff simply based on that pleasant personal relationship. One minor complaint - they previously but no longer carry out a valeting service. Is this really how a customer wants to remember otherwise excellent service? Isn't it the small touches that set the lasting memories? Bring back that final touch that uplifts the service from one of excellence to one of grandeur. We may even agree to make a donation to the firm's nominated charities!

The service side was very good but what happened to the CAR WASH.
Very disappointing.

From the start to the end Catarina was very helpful and polite.

Seen on time and given honest diagnosis quickly and efficiently

Required a service and Mot. The service team kept me updated on the progress and both were done in a timely manner. However, it was disappointing that they do not provide the car cleaning service anymore.

Easy to book my car in for the service and it’s first MOT. Received a phone call from the mechanic doing the work to let me know how things were (all ok) and when the car would be available for collection. I later received a video of him doing various checks which I found interesting to watch. Collected the car at the time given to me, all in all a very good experience with this company.

The salesman Josh was very knowledgeable and helpful.

Staff at Brayleys are always polite and very helpful.
The quality of service is excellent, I will always take my car to them.

Sales agent Jason was very helpful, efficient, professional and fair in his dealings with us both on the price of the new car and the trade in value of our part exchange vehicle. Service was excellent !

I found Jason to be very knowledgeable and helpful. He conducted the test drive very professionally. The negotiations over the trade in price for my existing car was amicable and to our mutual satisfaction.
All in all a very good customer experience.

Very efficient staff. Explained everything regarding the work undertaken and kept me informed about the progress.

My car was collected and driven to Bushy for service and MOT. I was contacted about two issues, agreed for them to be fixed and the car was returned later.

Our service manager was very helpful and experienced. My only complaint is that the car does not get cleaned anymore after servicing.

I having been buying Honda’s for many years. I love the product but as important, was the way Crown Honda treated me as a valued customer. The gentleman that sold me my new car was really great. However, a few cuts that Brayleys have put in place, I found rather disappointing.

Good stuff
Faster and professional
Kindly employee, very friendly and helpful
I wish to be like them all employees

I recently received a call from the call centre about booking my car in, and the experience was far from pleasant. The agent didn’t listen when I explained that I already had a service plan, and instead spoke over me with a rude, dismissive tone. Her attitude felt very much like “do it or lose it,” insisting that if my MOT wasn’t done immediately, I would be breaking the law and my warranty would be void. She also quoted £60 for the MOT, which didn’t sound right.

I was then transferred to the branch, where I spoke to my regular service manager. He apologised straight away for the misinformation and confirmed the correct price was £45. I booked the car in and explained the issues I’d been having, and he assured me everything had been noted.

On the day, check‑in was smooth. I received a call early afternoon saying the car was ready. After paying, I was told I’d be contacted again once the required part arrives so it can be booked back in.

My partner is currently waiting in reception (Watford/Bushey)after having pre-booked a service and dropped of circa 09:00. She isn’t being kept up to date and has been informed a tyre she purchased there as a set just last year is bulging and needs replacing, and that the air-con needs “extras” which her service charge doesn’t cover. An old Jazz and a plus £500 bill;; No car wash (a tree is planted!) how does that help, the car needs washing so no help at all to the ‘world’. BTW they don’t phone you with the news and ask if you wish to go ahead, they send a text!!!

Excellent service