From beginning to end the service at Bradley’s Bushey was first class. From first discussing suitable models to the final handover of my new car and all the ‘paperwork’ stages in between service was a... See more
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Nice welcome with quick car acceptance with T/c later to advise matters for consideration. Had car for mot and service for 7 hours. New valet service not quite top class. Attentive staff. Good custome... See more
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The very helpful and friendly staff make the whole experience easy and pleasant. The work was done quickly and efficiently. The video report of the tyres and underside of the car is interesting. I’m e... See more
Company replied
All was smooth, I was told about any issue which were very minor and given tho opportunity to get them corrected on the spot. Good that the car wash has been reinstated, hoovering could have been be... See more
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Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
High Road 46-52, WD23 1GQ, Bushey, Bushey Heath, United Kingdom
- 02089503311
4.4
Excellent
299 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Recommended
As usual, my car was serviced in a very timely manner, with excellent professionalism and courtesy from Brayleys staff.
February 27, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Howard, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Service & MOT
The servicing department kept me informed of what was needed for my car and gave me the option to proceed with their recommendations or not. Customer service was excellent, staff were friendly and professional and I felt valued.
February 24, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Michelle, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Very happy customer.
I have always had excellent experience from this garage, whether buying a car or having it serviced.
Can highly recommend Brayley Honda Bushey.
February 25, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Peter, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
The staff were both friendly and professional
The staff were both friendly and professional. I have great trust in their appraisal and work.
February 25, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Rod, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Very pleased with the service and car…
Very pleased with the service and car seems to be running smoothly
February 25, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Mrs Benardout, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
The service department were efficient and professional.
The service department were efficient and professional as always. However, I was extremely disappointed that Brayleys have decided to stop valet cleaning the car after an annual service. It seems that since Brayleys took over from Crown there have been several cutbacks, i.e no newspapers or biscuits in the waiting area, but this is by far the worst and as a long standing customer who has bought several cars from there, I find it distastful and insulting to our loyalty.
February 23, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Sandy, Thank you for your review. As part of our sustainability initiative, we’ve removed the traditional wash and vac that used to accompany a service or MOT as part of our commitment to a more environmentally responsible approach.
In place of each wash and vac, we now partner with Ecologi to plant a tree instead. It’s a small change, but one that supports a wider environmental commitment.
We appreciate your feedback and hope the quality of your service met expectations
Car not cleaned
Service advisor was excellent. However I was extremely disappointed that when our car was brought back to us it had not been washed or hoovered.We were told Brayleys had stopped doing this. Having been in the motor trade since leaving school I have never seen this. To me it is a backward step and most people will be dissatisfied with this decision. It is not right to give the car back dirty. In my opinion it is part of the service.
February 23, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Thank you for your kind review and for your positive comments about your recent visit. We’re really pleased to hear that you had a great experience with our team. We appreciate your feedback regarding the car wash. As part of a recent sustainability initiative, we’ve made changes to our workshop processes to help reduce our environmental impact, and for every car wash we don’t complete, we plant a tree instead. We understand this may be different from previous visits and truly value your understanding, and we hope to welcome you back again soon.
The actual service and mot was fine.....But
The actual service and mot was fine. Lee was very helpfu and did a good job.. Also Nevill who picket up our car and delivered it back was helpful and professional.
I have a couple of problems, it costs a lot for this service, I was told on booking that as I was a long standing client of over 20 years that I would not pay this charge. I did, and it was over £40.
Also Brayleys now do not wash and vac the car as they used to when it was Crown Honda.
So I was not very happy.
February 23, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Jane, Thank you for your review. We appreciate your feedback and will forward this on to the management team at this dealership to investigate further internally. As part of our sustainability initiative, we’ve removed the traditional wash and vac that used to accompany a service or MOT as part of our commitment to a more environmentally responsible approach. In place of each wash and vac, we now partner with Ecologi to plant a tree instead. It’s a small change, but one that supports a wider environmental commitment. We appreciate your feedback and hope the quality of your service met expectations
no car vallet after service and mot
no car vallet after service and mot, I wonder if I will bring my car to Honda for service ,mot in future
February 4, 2026
Unprompted review
Very professional
Very professional. On point explanation of work's done. Nice, peaceful place to wait around with tv, water, coffee.
February 19, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Felix, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Brayleys review
Brayleys we're exceptionally good. Efficient, and Michael was very easy and pleasant to deal with.
The car was ready at the agreed time.
February 18, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi John, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Professional
Excellent friendly but professional service. Kept informed of work required with accurate costing - given ability to approve or not for work to be completed.
Waiting time kept to a minimum when realized I had to wait for car
February 17, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Didn’t feel pressured into making any…
Didn’t feel pressured into making any on the spot decisions. Would highly recommend very efficient, friendly and helpful
February 16, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Vicky, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
The experience was good
The experience was good, friendly and informative
February 12, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Brian, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Excellent customer services and well…
Excellent customer services and well experience technician to resolve the issues with a short time.
February 5, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Very long wait for acknowledgement once…
Very long wait for acknowledgement once walking through the door. Stood waiting around, only nicest colleague is a young chap wearing glasses who works on service reception. Really professional unlike his colleagues.if he is around and get quickly acknowledged. Otherwise kept waiting feeling uncomfortable.
Very unhappy about not cleaning cars after service due to your new policy.
Next year will take my custom else where.
January 27, 2026
Unprompted review
one of the welcome honda show room
the sales went very smoothly and excellent .
January 26, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Karwan, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
car service and MOT
The staff I spoke to are very good, unfortunately the service is not as good as it has been in the past, new system and more confusion, I received a video of the vehicle being inspected and condition of tyres breaks and filters. then a cost for this work, even though I know the brakes are still in the limit to pass the MOT.
I tried to contact Brayleys several times with no answer. when I was called to be told the vehicle was ready, I was informed that the video was just for information, its all part of the new system. The workforce are good the system needs to be looked into.
January 19, 2026
Unprompted review
Work explained carefully.
The basic work that was to be carried out was explained along with another discussion regarding extra work that I requested.
I was disappointed that the car had not been cleaned whereas in past years this had always been carried out after a service.
January 19, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Kathleen, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
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