From beginning to end the service at Bradley’s Bushey was first class. From first discussing suitable models to the final handover of my new car and all the ‘paperwork’ stages in between service was a... See more
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See what reviewers are saying
Nice welcome with quick car acceptance with T/c later to advise matters for consideration. Had car for mot and service for 7 hours. New valet service not quite top class. Attentive staff. Good custome... See more
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The very helpful and friendly staff make the whole experience easy and pleasant. The work was done quickly and efficiently. The video report of the tyres and underside of the car is interesting. I’m e... See more
Company replied
All was smooth, I was told about any issue which were very minor and given tho opportunity to get them corrected on the spot. Good that the car wash has been reinstated, hoovering could have been be... See more
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Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
High Road 46-52, WD23 1GQ, Bushey, Bushey Heath, United Kingdom
- 02089503311
4.4
Excellent
299 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent service as usual
Excellent service as usual, staff friendly and helpful. I have always known Brayleys Honda in Bushey to give excellent customer service.
January 19, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Tony, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Overlong wait, no information
I had to wait one and three quarter hours to have four tyres changed. This job can be done in 30 minutes, one hour at most. I enquired after an hour but no effort was made to find out progress.
January 19, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Karin, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Service + MOT annual check up.
On my arrival to hand my car to the service manager, I was courteously welcomed. As he was expecting me he then took my details.
I am happy with HONDA service - will recommend this show room /service team to anyone who is planning to buy a vehicle from Baryleys Honda Bushey
January 14, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Not the customer service I am used to
I attempted to make an appointment for a service and MOT at both Honda Enfield and Honda Bushey heath via the telephone. My experience was not very good. Please see below:
Monday 5th January - made several attempts to contact either branch between 12:00 and 14:00. Nobody picks up. I gave up and resolved to try the next day.
Tuesday 6th January a.m - again, multiple attempts to call between the hours of 08:00 and 10:00. On one occasion left phone connected for 12 minutes. Still nobody picked up.
Tuesday 6th January p.m - I need the MOT for 31st Jan, so I had to go to the dealership in person. I successfully booked a slot for the following week.
The lady at the desk was chatting with a colleague and I felt did not fully engage with me. I think things are slipping at Brayleys. I did not feel like a valued customer.
Again, when I came to pick up the car, the same lady was disengaged, more interested in talking to others than talking to me. Admittedly, I am a balding, senior citizen but I am still a customer and I am still paying for your (collective and metaphorical) lunch.
Its tough working with the public, and its hard to give excellent customer service at all times. I know, because I have been there.
I always loved the high quality of the customer service at Brayleys but I was not feeling it this time. People are getting a bit jaded and appear to be just going through the motions. They know well how they should behave, they probably need a rest or a change of position for a while.
Please check thet your phones lines get answered. I am sure a lot of people want to book valuable work through your phone lines.
The holidays are over now and you should be keen for business. The phone should be answered, where possible, by a human within three rings.
January 13, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Car Service and MOT
The service reception staff are polite informative and do not pressure you in any way to gave work done if it is not totally necessary. The service was done in a perfect manor. All in all a very pleasant experience.
January 8, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Morris, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Excellent
Excellent, smooth, on time.
Catarina and Bushey Honda team were really helpful, addressed my queries/requests on time.
Big thanks to the team. I would highly recommend Brayley Honda Bushey.
December 17, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Aniruddha, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Excellent customer service
Excellent customer service. Good communication about the work required and timely completion of the work.
October 22, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Service at Honda Bushey
The manager Andy is amazing..I have "followed" him from Ruislip to Bushey. He is honest, trusting and honourable. He is a credit to Brayleys.
October 15, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Naresh, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
All staff were very friendly and took…
All staff were very friendly and took great care of my car.
October 13, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Raj, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Efficient and good service always…
Efficient and good service always always given
October 14, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Service as it should be.
The service and MOT was carried out as promised and service reception staff were friendly and professional.
October 13, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Paul, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Excellent service
Brayley’s picked my CRV in the early morning it was returned to the same day in the afternoon after a full service and MOT. I was kept fully informed of the process by phone, the car is in excellent condition and running well. I bought this car from Crown Honda and have used them and now Brayleys for it and my wife’s car ever since and have always received and always received excellent service.
October 13, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Colin, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Great customer service
Great customer service. I had my car serviced whilst I waited. I was there for 2 hours and I was able to work whilst I waited.
October 9, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Annah, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Good service
Booked service 4 weeks in advance, based on waiting for car to be serviced rather than paying for a courtesy car. Dropped car in at 830am and picked it up at 1pm. Good service from Brayley Honda this time around who took over the branch of Crown Honda Bushey which provided a very personalised service.
October 2, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Bobsie, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Reply from Brayleys Cars - Brayley Honda Bushey
Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Super Service
On time.Kept informed
Great Service experience.
Nice free coffee too!!
September 22, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
First service on 2024 CRV
Greeted by Michael who I have known best part of 20 years plus
After service all explained to me
First came to Honda Bushey October 1981 with no gaps in between
Will continue with the excellent service
September 15, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi David, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Booking in the car this time was great
Booking in the car this time was great. Last time I tried to book, was told that there was no availability of Booking till January 2026 as I did not book MOT & Service. The service was for the recall was great.
September 12, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Bushey
Hi Bharat, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
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