Brayleys Cars - Brayley Honda Enfield Reviews 

524
TrustScore 4.5 out of 5

4.6

Great Cambridge Road 660, EN1 3WX Enfield, England, GB


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Rated 5 out of 5 stars

Service provided at Enfield Branch is always very satisfactory and fast. Staff are knowledgeable and helpful. Especially Jennifer, who`s always very welcoming, knows her job very well. She makes whol... See more

Company replied

Rated 5 out of 5 stars

We bought a used Honda Jazz from Brayley Honda Enfield and had a great experience. Shay looked after us throughout and was really attentive, answering all our questions without making us feel rushed.... See more

Company replied

Rated 5 out of 5 stars

Contacted by BRAYLEY Enfield approx a month ago to remind me that my 3rd service & 1st MoT were due. Booked in for the day & time that suited me best. On arrival, friendly & efficient receptionis... See more

Company replied

Rated 5 out of 5 stars

I arrived at 8am, seen by service reception staff straight away, booked in, loan car ready, away by 8.10. Receptionist also gave me details of extended warranty and service plan to peruse. Phone call... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Used Auto Parts Store
  4. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Great Cambridge Road 660, EN1 3WX, Enfield, England, United Kingdom

  • 0208 363 8000

4.6

Excellent

TrustScore 4.5 out of 5

524 reviews

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No recent history of asking for reviews

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Replied to 31% of negative reviews

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4.6

All reviews

(524)

3,119 reviews in the last 12 months

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Rated 1 out of 5 stars

Brayleys Honda in Colindale is an…

Brayleys Honda in Colindale is an absolute disgrace and im sure its the same for each of their other sites too!

Both our key fobs had stopped working due to battery replacement so we went to our local Honda dealership for a supposed technically astute person in their parts department who not only opened up the fob but was unable to diagnose the problem and then informed us that it would cost £85 to reprogram the keys with no availability for more than a week yet a local locksmith diagnosed & fixed the problem in less than ten minutes for £10 not £85.

Brayleys are nothing more than snake oil sales people and theres certainly no after care with this company so look elsewhere for all your Honda needs.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

All the staff were very polite and…

All the staff were very polite and friendly.
I am very satisfied with the service provided by Brayley Honda Enfield as I have been a returning customer since 2016

March 31, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Enfield

Hi Col, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

I left my car with professionals

I left my car with professionals, the procedure was explained, I agree have the problem carried out by this department

March 19, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Enfield

Hi June, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Your reception staff are phenominal

Your reception staff are fantastic. They welcomed us and treated us as special customers. Exceptional customer service - thank you

March 27, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Enfield

Hi Neil, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

honda car service

Car collected promply and serviced with care and expertise with full details emailed to me as the service was carried out. Brayleys st albans excellent in every respect.

March 26, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Enfield

Hi Brian, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Polite helpful knowledgeable

Polite helpful knowledgeable

March 25, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Enfield

Hi James, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Richard was easy to talk .He explained…

Richard was easy to talk .He explained every thing about the car and answered every question we asked. He explained every thing in an easy polite manner and concentrated on us for the whole of the transaction . This was an easy and relaxing process and would recommend Richard any time

March 23, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Enfield

Hi Maria, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Highly recommended service

Although I find having an MOT on my car an anxious experience, Brayley Honda always has a great welcome and I feel that they are bothered about making me feel at ease when I’m there. In all the years I’ve been going there it’s been the same if I’m there for a car service or buying a new car. I highly recommend giving them a try for buying a vehicle or getting one serviced.

March 19, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Enfield

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Great experience for service and MOT

I'm really happy with the service I received when I brought my car in for a service and MOT. Jenifer and Jess were both super helpful and made for a great experience at drop off and collection. Top marks!

March 18, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Enfield

Hi MA, Thank you for your kind words and this wonderful review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Always had good experience and…

Always had good experience and brilliant friendly staff specially Jennifer always welcoming and always smiling

March 18, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Enfield

Hi Anand, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Good customer service the two members…

Good customer service the two members of staff at the front desk very helpful and professional. Car serviced in a timely manner , no complaints.

March 17, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Enfield

Hi Mrs Organ, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 1 out of 5 stars

Honda 5yr service plan - no interest in refund with extenuating circumstances

Dec 2023 bought 5yr service plan and Hondacare package for £1,200. I sold the car for DVLA enforced and verifiable medical reasons. I hoped that Brayley/Honda might offer a partial prorata refund in these extenuating circumstances where I could no longer use the car.

I was wrong to expect any refund. This, despite the fact that my wife, for whom the car had been bought died in the interim.

Double tragedy for me - big financial win for Brayley/Honda.

The cancellation contractual terms stated are indeed very clear and unforgiving - but I had expected a little sympathy and flexibility. Other manufacturers (eg Nissan) offer a refund less a small admin fee

This rigidity by Brayley/Honda is a great shame - all my previous dealings have been perfect.

WARNING DO NOT BUY THESE PLANS Tragedies and changes can occur in any family. This particular big business allows no leeway. WARNING

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent friendly staff.Two…

Excellent friendly staff.Two receptionist 10/10 and a gold star.Thanks

March 16, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Enfield

Hi Robert, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

What a great service from Axendis…

What a great service from Axendis Hagitooulou. He got me a good deal in a lovely car. Happy with his honesty and looking out for my interest, well appreciated Axendis.

Also receptionist Jen is always providing a good service and very friendly.

This is why i have been with them for over 6 years also very reasonable prices.

March 11, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Enfield

Hi Ibrahim, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Great service

Having recently bought a car from Brayleys Cars we were really impressed with the car and particularly with the Sales Rep Shay Robinson. He was extremely courteous, helpful, knowledgeable and patient and really went extra mile to in deliver a great service during and after the sale.

March 10, 2026
Unprompted review
Brayleys Cars - Brayley Honda Enfield logo

Reply from Brayleys Cars - Brayley Honda Enfield

Hi Marie, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

The ladies at the service counter well…

The ladies at the service counter well the service they provided was excellent kept me informed througout the process. Top class 5 star service *****

March 11, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Enfield

Hi James, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Great friendly service and a fab video…

Great friendly service and a fab video explaining what updates the car needed. Thank you so much.

March 10, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Enfield

Hi Rhiannon, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Pleasant experience

The lady who helped me check in my car for a service was very helpful and pleasant. I was informed how long it was likely to take. My car was ready at the exact time that I was told. Faults with my car were pointed out. Overall a very pleasant experience

March 9, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Enfield

Hi Mehran, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Richard was extremely kind thoughtful…

Richard was extremely kind thoughtful and a wonderful experience, 5 Stars ⭐

March 7, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Enfield

Hi Maria, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

A professional & friendly welcome…

A professional & friendly welcome greeted me when I arrived for my car’s MOT & service yesterday.
In preparation of my visit, Jenifer had already prepared a quote for my next Service Plan, which I was happy to continue for the coming two years.
The paperwork was soon implemented.
The service & MOT was carried out to my satisfaction.
Jenifer & Jess are a credit to Brayleys, & I always feel welcomed as if I’m part of the Brayleys family!

March 5, 2026
Unprompted review
Brayleys Cars - Brayley Honda Enfield logo

Reply from Brayleys Cars - Brayley Honda Enfield

Hi Jean, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

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