Brayleys Cars - Brayley Honda Hendon Reviews 

257
TrustScore 4.5 out of 5

4.5

Hyde Estate Road, NW9 6JX London, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Nick was extremely helpful re my first Honda Service for my Motability car. I was booked in at 10.30 and my car was all done in 2 hours. The waiting room was comfortable with hot drinks and water avai... See more

Rated 4 out of 5 stars

Very good communication. Booked a date, got reminders and form to fill in online beforehand with details of work. Kept updated throughout the day how service/MOT were going, including a video of t... See more

Company replied

Rated 5 out of 5 stars

I took my car to the Honda Dealer in Hendon for its second year service. The car was thoroughly checked, and returned to me on the same day. The staff in service department are very courteous, and he... See more

Rated 5 out of 5 stars

I was very satisfied with my recent dealings with Brayleys Honda at Hendon for my recent new car purchase. The whole process from test driving to the actual purchase was a pleasant experience and u... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Used Auto Parts Store
  4. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Hyde Estate Road, NW9 6JX, London, England, United Kingdom

  • 02082004040

4.5

Excellent

TrustScore 4.5 out of 5

257 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 31% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(257)

3,080 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Honda Motability Service

Nick was extremely helpful re my first Honda Service for my Motability car. I was booked in at 10.30 and my car was all done in 2 hours. The waiting room was comfortable with hot drinks and water available as needed. The A/C was running well and I was helped with a problem on the navigation system. I got all necessary paper work on line and as a printed copy. Pleased with the service overall.

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

My second year service

I took my car to the Honda Dealer in Hendon for its second year service. The car was thoroughly checked, and returned to me on the same day.
The staff in service department are very courteous, and helpful. They can answer all your questions. I was very happy with the service I received. Thank you Brayley Honda at Hendon.

August 17, 2026
Unprompted review
Rated 4 out of 5 stars

Very good communication, friendly and efficient

Very good communication. Booked a date, got reminders and form to fill in online beforehand with details of work. Kept updated throughout the day how service/MOT were going, including a video of the engine.
On first contact I was put through to Honda general office who were slow and weren't very clear about the service and quoted a higher rate than the Hendon branch. But this was sorted out locally.
Friendly and efficient

August 13, 2026
Unprompted review
Brayleys Cars - Brayley Honda Hendon logo

Reply from Brayleys Cars - Brayley Honda Hendon

Hi Lesley, Thank you for your kind words and this wonderful review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

I had a small issue with my Honda Jazz…

I had a small issue with my Honda Jazz tyre. The Brayley Honda Hendon service team helped me to fixed it quickly. I absolutely satisfied with them. I could wait to get the car in the nice waiting room and showroom. My plan return to them soon to choose the next Honda car.

August 4, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hendon

Hi Janos, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 4 out of 5 stars

Efficient booking and service handling…

Efficient booking and service handling experience.
Service actions generally good BUT documented tyre tread reading quite different from those verbally given in technician video. Tread depths are good, however, just incorrectly give in written report.

August 13, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hendon

Hi Richard, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Your staff are so lovely and they were…

Your staff are so lovely and they were so helpful and efficient - Lee kept me updated throughout the day.

August 12, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hendon

Hi Charmaine, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 3 out of 5 stars

It was good experience but…

It was good experience. I am not giving 5* as the ZRV we bought does not have blind spot indicator, and it seems this is the case for cars manufactured during specific period. This info was not told to us before buying and we realized later on. A bit disappointing

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Efficient staff and my MOT was finished 15 minutes after my appointment time. I arrived early and they found me an earlier slot. Very impressed!

August 6, 2026
Unprompted review
Brayleys Cars - Brayley Honda Hendon logo

Reply from Brayleys Cars - Brayley Honda Hendon

Hi Mick, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Excellent service I will recommend to…

Excellent service I will recommend to anyone and very friendly staff.

August 5, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hendon

Hi Kana, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

very satisfied

I was very satisfied with my recent dealings with Brayleys Honda at Hendon for my recent new car purchase.
The whole process from test driving to the actual purchase was a pleasant experience and under no pressure.
The sales person who dealt with me - Ibs Alom was most friendly, very knowledgeable about every aspect of the vehicle and a pleasure to deal with.

July 29, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hendon

Hi Neal, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Very helpful staff

July 29, 2026
Unprompted review
Brayleys Cars - Brayley Honda Hendon logo

Reply from Brayleys Cars - Brayley Honda Hendon

Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Left my car for the annual service and…

Left my car for the annual service and mot. Was served
by Paul Woods who was very good and explained everything clearly

July 21, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hendon

Hi Mithu, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Efficient service and curteous.

July 20, 2026
Unprompted review
Brayleys Cars - Brayley Honda Hendon logo

Reply from Brayleys Cars - Brayley Honda Hendon

Hi Trevor, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Excellent service for bothe owner and…

Excellent service for bothe owner and my car

July 17, 2026
Unprompted review
Brayleys Cars - Brayley Honda Hendon logo

Reply from Brayleys Cars - Brayley Honda Hendon

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Excellent Sales service from Madelina

We were recommended one of the sales team (Madelina) at Brayley Honda Hendon by in-laws. Madelina was simply incredible. She was clear, informative, helpful and completely attentive to our needs and questions. From the test drive through to purchase, Madelina helped us through the whole process of buying a new car and communication in person and by email was excellent. We cannot recommend her enough! Although we didn't have much interaction with the rest of the team, they were all polite, friendly and helpful too.

June 30, 2026
Unprompted review
Brayleys Cars - Brayley Honda Hendon logo

Reply from Brayleys Cars - Brayley Honda Hendon

Hi Adrian, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 3 out of 5 stars

I recently had my Honda serviced and…

I recently had my Honda serviced and for the first time, (after about 10 years & 4 Hondas from Honda Hendon) I was told that my car would not be cleaned prior to return. A minor point but indicative of today's universal downgrading of customer service.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Liked the video report

May 19, 2026
Unprompted review
Brayleys Cars - Brayley Honda Hendon logo

Reply from Brayleys Cars - Brayley Honda Hendon

We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Friendly and nice person at costumer…

Friendly and nice person at costumer services.
Professional services provided.

May 19, 2026
Unprompted review
Brayleys Cars - Brayley Honda Hendon logo

Reply from Brayleys Cars - Brayley Honda Hendon

Hi Liviu, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

A most pleasant experience

A most pleasant experience, the staff that we saw ( Mike and Robert ) were both extremely pleasant and knowledgeable.
Would highly recommend Brayleys.

May 12, 2026
Unprompted review
Brayleys Cars - Brayley Honda Hendon logo

Reply from Brayleys Cars - Brayley Honda Hendon

Hi Jeff, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

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