Nick was extremely helpful re my first Honda Service for my Motability car. I was booked in at 10.30 and my car was all done in 2 hours. The waiting room was comfortable with hot drinks and water avai... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very good communication. Booked a date, got reminders and form to fill in online beforehand with details of work. Kept updated throughout the day how service/MOT were going, including a video of t... See more
Company replied
I took my car to the Honda Dealer in Hendon for its second year service. The car was thoroughly checked, and returned to me on the same day. The staff in service department are very courteous, and he... See more
I was very satisfied with my recent dealings with Brayleys Honda at Hendon for my recent new car purchase. The whole process from test driving to the actual purchase was a pleasant experience and u... See more
Company replied
Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Hyde Estate Road, NW9 6JX, London, England, United Kingdom
- 02082004040
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Honda Motability Service
Nick was extremely helpful re my first Honda Service for my Motability car. I was booked in at 10.30 and my car was all done in 2 hours. The waiting room was comfortable with hot drinks and water available as needed. The A/C was running well and I was helped with a problem on the navigation system. I got all necessary paper work on line and as a printed copy. Pleased with the service overall.
My second year service
I took my car to the Honda Dealer in Hendon for its second year service. The car was thoroughly checked, and returned to me on the same day.
The staff in service department are very courteous, and helpful. They can answer all your questions. I was very happy with the service I received. Thank you Brayley Honda at Hendon.
Very good communication, friendly and efficient
Very good communication. Booked a date, got reminders and form to fill in online beforehand with details of work. Kept updated throughout the day how service/MOT were going, including a video of the engine.
On first contact I was put through to Honda general office who were slow and weren't very clear about the service and quoted a higher rate than the Hendon branch. But this was sorted out locally.
Friendly and efficient

Reply from Brayleys Cars - Brayley Honda Hendon
I had a small issue with my Honda Jazz…
I had a small issue with my Honda Jazz tyre. The Brayley Honda Hendon service team helped me to fixed it quickly. I absolutely satisfied with them. I could wait to get the car in the nice waiting room and showroom. My plan return to them soon to choose the next Honda car.

Reply from Brayleys Cars - Brayley Honda Hendon
Efficient booking and service handling…
Efficient booking and service handling experience.
Service actions generally good BUT documented tyre tread reading quite different from those verbally given in technician video. Tread depths are good, however, just incorrectly give in written report.

Reply from Brayleys Cars - Brayley Honda Hendon
Your staff are so lovely and they were…
Your staff are so lovely and they were so helpful and efficient - Lee kept me updated throughout the day.

Reply from Brayleys Cars - Brayley Honda Hendon
It was good experience but…
It was good experience. I am not giving 5* as the ZRV we bought does not have blind spot indicator, and it seems this is the case for cars manufactured during specific period. This info was not told to us before buying and we realized later on. A bit disappointing
Excellent service
Excellent service. Efficient staff and my MOT was finished 15 minutes after my appointment time. I arrived early and they found me an earlier slot. Very impressed!

Reply from Brayleys Cars - Brayley Honda Hendon
Excellent service I will recommend to…
Excellent service I will recommend to anyone and very friendly staff.

Reply from Brayleys Cars - Brayley Honda Hendon
very satisfied
I was very satisfied with my recent dealings with Brayleys Honda at Hendon for my recent new car purchase.
The whole process from test driving to the actual purchase was a pleasant experience and under no pressure.
The sales person who dealt with me - Ibs Alom was most friendly, very knowledgeable about every aspect of the vehicle and a pleasure to deal with.

Reply from Brayleys Cars - Brayley Honda Hendon
Left my car for the annual service and…
Left my car for the annual service and mot. Was served
by Paul Woods who was very good and explained everything clearly

Reply from Brayleys Cars - Brayley Honda Hendon
Efficient service and curteous.

Reply from Brayleys Cars - Brayley Honda Hendon
Excellent service for bothe owner and…
Excellent service for bothe owner and my car

Reply from Brayleys Cars - Brayley Honda Hendon
Excellent Sales service from Madelina
We were recommended one of the sales team (Madelina) at Brayley Honda Hendon by in-laws. Madelina was simply incredible. She was clear, informative, helpful and completely attentive to our needs and questions. From the test drive through to purchase, Madelina helped us through the whole process of buying a new car and communication in person and by email was excellent. We cannot recommend her enough! Although we didn't have much interaction with the rest of the team, they were all polite, friendly and helpful too.

Reply from Brayleys Cars - Brayley Honda Hendon
I recently had my Honda serviced and…
I recently had my Honda serviced and for the first time, (after about 10 years & 4 Hondas from Honda Hendon) I was told that my car would not be cleaned prior to return. A minor point but indicative of today's universal downgrading of customer service.
Hanging on the phone at Brayleys Honda
Hanging on the phone at Brayleys Honda. Terrible that no one picks up over half an hour. They are not interested in our custom.
Friendly and nice person at costumer…
Friendly and nice person at costumer services.
Professional services provided.

Reply from Brayleys Cars - Brayley Honda Hendon
A most pleasant experience
A most pleasant experience, the staff that we saw ( Mike and Robert ) were both extremely pleasant and knowledgeable.
Would highly recommend Brayleys.

Reply from Brayleys Cars - Brayley Honda Hendon
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







