Brayleys Cars - Brayley Honda Hendon Reviews 

269
TrustScore 4.5 out of 5

4.5

Hyde Estate Road, NW9 6JX London, England, GB


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Rated 5 out of 5 stars

Really happy with my experience buying a car at Brayleys. Rob was brilliant from start to finish and made the whole process so easy. He was friendly, helpful and really easy to deal with. He took... See more

Company replied

Rated 5 out of 5 stars

Easy to book service No wait on arrival Described two problems Was phoned during day with diagnosis abd suggested solutions Car ready at end of day. Comprehensive report Courtesy car had bee... See more

Company replied

Rated 4 out of 5 stars

Purchased a lovely car and excellent sales deal. Encountered few issues with Registration mixed up and ended with different number plate /Registration than originally ordered. All the document... See more

Company replied

Rated 4 out of 5 stars

Very good communication. Booked a date, got reminders and form to fill in online beforehand with details of work. Kept updated throughout the day how service/MOT were going, including a video of t... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Used Auto Parts Store
  4. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Hyde Estate Road, NW9 6JX, London, England, United Kingdom

  • 02082004040

4.5

Excellent

TrustScore 4.5 out of 5

269 reviews

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No recent history of asking for reviews

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Replied to 31% of negative reviews

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4.5

All reviews

(269)

3,071 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service. I had urgent hospital appointment after the servicing of my motobility car. The sales person when out of his way to ensure Motobility agreed to service charge and that the mechanic completed the service on time for me to attend my appointment. He was helpful and considerate.

April 15, 2026
Unprompted review
Brayleys Cars - Brayley Honda Hendon logo

Reply from Brayleys Cars - Brayley Honda Hendon

Hi Leeroy, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Everything went as expected for the MOT…

Everything went as expected for the MOT of a Motability vehicle prior to it being changed for another. Notified of work completed and car collected from Hardik.

April 14, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hendon

Hi Gill, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Efficient and trouble free experience.

Friendly and efficient welcome with all necessary information to hand.
Excellent and knowledgeable service engineer communication.
High quality courtesy car.
Full and detailed paper documentation at handover.
Thank you for a trouble free experience.

April 13, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hendon

Hi Lynndy, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

MOT Pass

very Good , fast, for MOT

April 13, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hendon

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 1 out of 5 stars

Avoid Brayleys

We took out a 5 year service plan with Crown Motors (now Bradley’s), unfortunately we have 2 years remaining. I just booked my next service to be told they won’t collect our car and a courtesy car is £30. That’s not a courtesy car! They also no longer clean the car after servicing. My advice is to give this company a wide berth. They offer no company service!!

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

All went well

All went well. Very good service from Service! All work is contientious and thorough -and good value. Honda is a wonderful Car Manufacturer! Our Honda Jazz is great!

February 26, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hendon

Hi Brian, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

An amazing experience buying my first…

An amazing experience buying my first Honda electric car from a Honda dealer in Hendon.

March 10, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hendon

We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Trouble free

March 18, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hendon

Hi Alan, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

While you wait service excellent idea.

While you wait service excellent idea.

March 26, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hendon

Hi Catriona, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Honda forever

It's always the same every year I come to honda for service and MOT because I trusted this company ever since I hope they will not disappoint me if it have a problem with my car I go to them

March 25, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hendon

Hi Angela, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 4 out of 5 stars

Service received was efficient

Service received was efficient. David was very helpful and friendly. Kept me updated with whole process.

March 23, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hendon

Hi Abul, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

My First Experience with Brayleys

Hi. I am supposed to be leaving a review a month ago but I wanted to share my experience with Brayley. I have got a mobility car and it was my first time, I was so nervous at first but Ewa made my whole experience very easy and enjoyable, Ewa answered all my questions and went through everything with me from A-Z. I have told Ewa how grateful I am and I’m in love with my car, the customer service at Brayleys is amazing, and I would refer everyone to get a car from there without hesitation, Ewa you are amazing and I can’t thank you enough, I am very grateful and happy. wish there are more like you everywhere we go🙏🏻🤍

January 10, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hendon

Hi Ichrak, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Top notch service - need to bring back wash & vaccuum

Brayley Honda well & truly live up to their high standards year on year. I've been with them for 11 years now over multiple Honda cars. Noticeably post Covid days, the booking process, communication at each stage, multiple updates through texts & emails before coming in, and on the day of service & MOT - stage by stage updates are top class.

One recent disappointment is they won't any more wash the cars or even hoover them inside since they let go of the staff across all Brayley sites.

March 17, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hendon

Hi Prasanna, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Great service

They are doing very great service and treat very well.

March 13, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hendon

Hi Renuga, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Excellent service by all members of the…

Excellent service by all members of the team .

March 12, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hendon

Hi Swati, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Easy,,quick & explain clearly

Easy,,quick & explain clearly

March 10, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hendon

Hi Ekbal, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Our first Honda

Having decided Honda HR_V would be our preferred replacement car it was a simple choice to go to Brayley Leatherhead. Clarence and his colleague helped us select the car we wanted and arranged for our choice to come from Hendon site within a few days. Every stage of purchase went smoothly and we are very happy with the car. We look forward to an ongoing relationship with Brayleys and will certainly return when our other car will be replaced in a few years time.
David and Anne

March 7, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hendon

Hi David, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 1 out of 5 stars

I’m very disappointed by Honda

I’m very disappointed by Honda, and I will NOT be going for my MOT and service next time with them. They are a rip off, and over charged me way too much for simple works, adding extra bill on already expensive Service. I’m not sure even if this was needed to be honest, and should have pushed to get a second opinion as my car was in good shape and is low mileage. They call themselves a dealer but should change to stealership instead! Not to be trusted! They even left my car stained dirty and had to push them to at least wipe it off. Awful service!

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Good customer service.

The customer service advisor was very helpful and made sure that our serice and MOT was Carried out efficiently and effectively. Nothing was to much trouble. The only gripe is that a car wash is not now included on the stated basis of saving the planet which in reality only means it's done somewhere else. Cost saving in disguise?

March 3, 2026
Unprompted review
Brayleys Cars - Brayley Honda Hendon logo

Reply from Brayleys Cars - Brayley Honda Hendon

Hi Douglas, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Easy check in beforehand to select add…

Easy check in beforehand to select add ons
Ready for me at 9am. Kept in touch during the day and proposed extra work which I was very keen to have— and accepted.
Very helpful and friendly service staff ( david and Christian?).
The bill did not seem excessive for a main dealer.
Gives me confidence in my car ( and your service) —- I
Loved the video of my cars health!!
Thank you very much indeed. Great service

March 3, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hendon

Hi Peter, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

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