Really happy with my experience buying a car at Brayleys. Rob was brilliant from start to finish and made the whole process so easy. He was friendly, helpful and really easy to deal with. He took... See more
Company replied
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Really happy with my experience buying a car at Brayleys. Rob was brilliant from start to finish and made the whole process so easy. He was friendly, helpful and really easy to deal with. He took... See more
Company replied
Easy to book service No wait on arrival Described two problems Was phoned during day with diagnosis abd suggested solutions Car ready at end of day. Comprehensive report Courtesy car had bee... See more
Company replied
Purchased a lovely car and excellent sales deal. Encountered few issues with Registration mixed up and ended with different number plate /Registration than originally ordered. All the document... See more
Company replied
Very good communication. Booked a date, got reminders and form to fill in online beforehand with details of work. Kept updated throughout the day how service/MOT were going, including a video of t... See more
Company replied
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Hyde Estate Road, NW9 6JX, London, England, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
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Excellent service. I had urgent hospital appointment after the servicing of my motobility car. The sales person when out of his way to ensure Motobility agreed to service charge and that the mechanic completed the service on time for me to attend my appointment. He was helpful and considerate.

Reply from Brayleys Cars - Brayley Honda Hendon
Everything went as expected for the MOT of a Motability vehicle prior to it being changed for another. Notified of work completed and car collected from Hardik.

Reply from Brayleys Cars - Brayley Honda Hendon
Friendly and efficient welcome with all necessary information to hand.
Excellent and knowledgeable service engineer communication.
High quality courtesy car.
Full and detailed paper documentation at handover.
Thank you for a trouble free experience.

Reply from Brayleys Cars - Brayley Honda Hendon

Reply from Brayleys Cars - Brayley Honda Hendon
We took out a 5 year service plan with Crown Motors (now Bradley’s), unfortunately we have 2 years remaining. I just booked my next service to be told they won’t collect our car and a courtesy car is £30. That’s not a courtesy car! They also no longer clean the car after servicing. My advice is to give this company a wide berth. They offer no company service!!
All went well. Very good service from Service! All work is contientious and thorough -and good value. Honda is a wonderful Car Manufacturer! Our Honda Jazz is great!

Reply from Brayleys Cars - Brayley Honda Hendon
An amazing experience buying my first Honda electric car from a Honda dealer in Hendon.

Reply from Brayleys Cars - Brayley Honda Hendon
While you wait service excellent idea.

Reply from Brayleys Cars - Brayley Honda Hendon
It's always the same every year I come to honda for service and MOT because I trusted this company ever since I hope they will not disappoint me if it have a problem with my car I go to them

Reply from Brayleys Cars - Brayley Honda Hendon
Service received was efficient. David was very helpful and friendly. Kept me updated with whole process.

Reply from Brayleys Cars - Brayley Honda Hendon
Hi. I am supposed to be leaving a review a month ago but I wanted to share my experience with Brayley. I have got a mobility car and it was my first time, I was so nervous at first but Ewa made my whole experience very easy and enjoyable, Ewa answered all my questions and went through everything with me from A-Z. I have told Ewa how grateful I am and I’m in love with my car, the customer service at Brayleys is amazing, and I would refer everyone to get a car from there without hesitation, Ewa you are amazing and I can’t thank you enough, I am very grateful and happy. wish there are more like you everywhere we go🙏🏻🤍

Reply from Brayleys Cars - Brayley Honda Hendon
Brayley Honda well & truly live up to their high standards year on year. I've been with them for 11 years now over multiple Honda cars. Noticeably post Covid days, the booking process, communication at each stage, multiple updates through texts & emails before coming in, and on the day of service & MOT - stage by stage updates are top class.
One recent disappointment is they won't any more wash the cars or even hoover them inside since they let go of the staff across all Brayley sites.

Reply from Brayleys Cars - Brayley Honda Hendon

Reply from Brayleys Cars - Brayley Honda Hendon
Excellent service by all members of the team .

Reply from Brayleys Cars - Brayley Honda Hendon

Reply from Brayleys Cars - Brayley Honda Hendon
Having decided Honda HR_V would be our preferred replacement car it was a simple choice to go to Brayley Leatherhead. Clarence and his colleague helped us select the car we wanted and arranged for our choice to come from Hendon site within a few days. Every stage of purchase went smoothly and we are very happy with the car. We look forward to an ongoing relationship with Brayleys and will certainly return when our other car will be replaced in a few years time.
David and Anne

Reply from Brayleys Cars - Brayley Honda Hendon
I’m very disappointed by Honda, and I will NOT be going for my MOT and service next time with them. They are a rip off, and over charged me way too much for simple works, adding extra bill on already expensive Service. I’m not sure even if this was needed to be honest, and should have pushed to get a second opinion as my car was in good shape and is low mileage. They call themselves a dealer but should change to stealership instead! Not to be trusted! They even left my car stained dirty and had to push them to at least wipe it off. Awful service!
The customer service advisor was very helpful and made sure that our serice and MOT was Carried out efficiently and effectively. Nothing was to much trouble. The only gripe is that a car wash is not now included on the stated basis of saving the planet which in reality only means it's done somewhere else. Cost saving in disguise?

Reply from Brayleys Cars - Brayley Honda Hendon
Easy check in beforehand to select add ons
Ready for me at 9am. Kept in touch during the day and proposed extra work which I was very keen to have— and accepted.
Very helpful and friendly service staff ( david and Christian?).
The bill did not seem excessive for a main dealer.
Gives me confidence in my car ( and your service) —- I
Loved the video of my cars health!!
Thank you very much indeed. Great service

Reply from Brayleys Cars - Brayley Honda Hendon
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