Really happy with my experience buying a car at Brayleys. Rob was brilliant from start to finish and made the whole process so easy. He was friendly, helpful and really easy to deal with. He took... See more
Company replied
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See what reviewers are saying
Easy to book service No wait on arrival Described two problems Was phoned during day with diagnosis abd suggested solutions Car ready at end of day. Comprehensive report Courtesy car had bee... See more
Company replied
Purchased a lovely car and excellent sales deal. Encountered few issues with Registration mixed up and ended with different number plate /Registration than originally ordered. All the document... See more
Company replied
Very good communication. Booked a date, got reminders and form to fill in online beforehand with details of work. Kept updated throughout the day how service/MOT were going, including a video of t... See more
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Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Hyde Estate Road, NW9 6JX, London, England, United Kingdom
- 02082004040
4.5
Excellent
268 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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very satisfied
I was very satisfied with my recent dealings with Brayleys Honda at Hendon for my recent new car purchase.
The whole process from test driving to the actual purchase was a pleasant experience and under no pressure.
The sales person who dealt with me - Ibs Alom was most friendly, very knowledgeable about every aspect of the vehicle and a pleasure to deal with.
July 29, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Neal, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Very helpful staff
July 29, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Left my car for the annual service and…
Left my car for the annual service and mot. Was served
by Paul Woods who was very good and explained everything clearly
July 21, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Mithu, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Efficient service and curteous.
July 20, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Trevor, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Excellent service for bothe owner and…
Excellent service for bothe owner and my car
July 17, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Excellent Sales service from Madelina
We were recommended one of the sales team (Madelina) at Brayley Honda Hendon by in-laws. Madelina was simply incredible. She was clear, informative, helpful and completely attentive to our needs and questions. From the test drive through to purchase, Madelina helped us through the whole process of buying a new car and communication in person and by email was excellent. We cannot recommend her enough! Although we didn't have much interaction with the rest of the team, they were all polite, friendly and helpful too.
June 30, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Adrian, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
I recently had my Honda serviced and…
I recently had my Honda serviced and for the first time, (after about 10 years & 4 Hondas from Honda Hendon) I was told that my car would not be cleaned prior to return. A minor point but indicative of today's universal downgrading of customer service.
June 1, 2026
Unprompted review
Hanging on the phone at Brayleys Honda
Hanging on the phone at Brayleys Honda. Terrible that no one picks up over half an hour. They are not interested in our custom.
May 26, 2026
Unprompted review
Liked the video report
May 19, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Friendly and nice person at costumer…
Friendly and nice person at costumer services.
Professional services provided.
May 19, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Liviu, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
A most pleasant experience
A most pleasant experience, the staff that we saw ( Mike and Robert ) were both extremely pleasant and knowledgeable.
Would highly recommend Brayleys.
May 12, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Jeff, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Hardik was very polite and helpful when…
Hardik was very polite and helpful when i came to have my car serviced.
May 6, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Paul in the service department was…
Paul in the service department was helpful and kept me informed through the day on progress, also a very good deal on a courtesy car, cheaper than two cabs. Liked the video sent of underside of car! Not sure i like the plant a tree idea instead of a car wash....!
May 6, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Grahame, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Disappointed that the wash and vacuum…
Disappointed that the wash and vacuum has been dropped, despite being included in the service plan agreement that was offered last year.
May 1, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Ian, Thank you for your review. As part of our sustainability initiative, we’ve removed the traditional wash and vac that used to accompany a service or MOT as part of our commitment to a more environmentally responsible approach. In place of each wash and vac, we now partner with Ecologi to plant a tree instead. It’s a small change, but one that supports a wider environmental commitment. We appreciate your feedback and hope the quality of your service met expectations.
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Bhavesh, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great customer service
Great customer service. Liked the Health Check video of our car and the emailed job sheet.
April 30, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Gareth, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Customers service extremely poor
Customers service extremely poor. No one picks up your call. Leave messages no one calls back. You only get a call after you raise a complaint.Email no reply.
April 28, 2026
Unprompted review
Thorough servicing and explanation
Thorough servicing and explanation. Manageable costs. Throughout, communications were courteous and friendly. Hardik communicated the issues very effectively.
April 23, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Richard, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Car ready in 1.5 hours after my…
Car ready in 1.5 hours after my arrival. Man on desk very polite and helpful But disappointed that you don't fetch cars from N12 any more, and disappointed that you don't wash the car, even if you plant a tree!
April 17, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Joanna, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Excellent service
Excellent service. I had urgent hospital appointment after the servicing of my motobility car. The sales person when out of his way to ensure Motobility agreed to service charge and that the mechanic completed the service on time for me to attend my appointment. He was helpful and considerate.
April 15, 2026
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Leeroy, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
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