Brayleys Cars - Brayley Honda Hendon Reviews 

271
TrustScore 4.5 out of 5

4.5

Hyde Estate Road, NW9 6JX London, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Robert at Brayley's was simply brilliant, very friendly and extremely helpful. He gave the best advice and tips on everything and even gifted our toddler a couple of toy cars! Absolutely love our ne... See more

Company replied

Rated 5 out of 5 stars

Really happy with my experience buying a car at Brayleys. Rob was brilliant from start to finish and made the whole process so easy. He was friendly, helpful and really easy to deal with. He took... See more

Company replied

Rated 4 out of 5 stars

Very good communication. Booked a date, got reminders and form to fill in online beforehand with details of work. Kept updated throughout the day how service/MOT were going, including a video of t... See more

Company replied

Rated 4 out of 5 stars

Staff friendly and efficient. Should be 5*. Only 4 stars, though, as in previous years they have washed our car during the service, _not_ this year. If the same happens next year the number of star... See more


Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Used Auto Parts Store
  4. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Hyde Estate Road, NW9 6JX, London, England, United Kingdom

  • 02082004040

4.5

Excellent

TrustScore 4.5 out of 5

271 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 31% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(271)

3,119 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

One of the best car buying experiences ever

One of the best car buying experiences we have ever had, thanks to the excellent, polite and helpful way in which Jason Baum dealt with us.
We would recommend Jason and Brayleys to anyone looking for a new Honda.

March 4, 2025
Unprompted review
Brayleys Cars - Brayley Honda Hendon logo

Reply from Brayleys Cars - Brayley Honda Hendon

Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Excellent over 14 years

I have used Crown Honda/Brayleys over 14 years they continue to be consistently excellent!

February 28, 2025
Unprompted review
Brayleys Cars - Brayley Honda Hendon logo

Reply from Brayleys Cars - Brayley Honda Hendon

Hi Bernadette, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

Polite and professional

Polite and professional

February 24, 2025
Unprompted review
Brayleys Cars - Brayley Honda Hendon logo

Reply from Brayleys Cars - Brayley Honda Hendon

Hi Sally, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

Straightforward

Friendly, straightforward, and willing to answer questions.

February 21, 2025
Unprompted review
Brayleys Cars - Brayley Honda Hendon logo

Reply from Brayleys Cars - Brayley Honda Hendon

Hi Joanna, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

Car service.

Efficient, friendly and helpful as usual

February 10, 2025
Unprompted review
Brayleys Cars - Brayley Honda Hendon logo

Reply from Brayleys Cars - Brayley Honda Hendon

Hi Camarie, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

Excellent!

All the staff are very friendly and courteous at all times.
Service levels from sales through to service and general customer care are very high.
All in all, a very pleasant and consistent experience!

February 20, 2025
Unprompted review
Brayleys Cars - Brayley Honda Hendon logo

Reply from Brayleys Cars - Brayley Honda Hendon

Hi Sach, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Very courteous and welcoming service

You reminded me in good time that my car needed its annual service. The making of the appointment was very easy. Robin was very helpful.
Hardik was excellent on arrival for the service. He explained some parts of the service to me. He was courteous and helpful. He was reassuring and kept me posted during the day with what was required.
He was also patient and helpful when I came to collect my car.

February 20, 2025
Unprompted review
Brayleys Cars - Brayley Honda Hendon logo

Reply from Brayleys Cars - Brayley Honda Hendon

Hi CK, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Exemplary service.

I was dealt with promptly. Staff were polite and helpful. Car was beautifully cleaned inside and out when I collected it.

February 11, 2025
Unprompted review
Brayleys Cars - Brayley Honda Hendon logo

Reply from Brayleys Cars - Brayley Honda Hendon

Hi Lorna, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Have been a regular customer at Honda…

Have been a regular customer at Honda Colindale for many years and the level of service is outstanding. All staff are always polite and welcoming. Will continue to use this branch for as long as I have my car!

February 10, 2025
Unprompted review
Brayleys Cars - Brayley Honda Hendon logo

Reply from Brayleys Cars - Brayley Honda Hendon

Hi Michelle, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Service and MOT done

Service and MOT done. All explained well. Did not feel ripped off.

February 5, 2025
Unprompted review
Brayleys Cars - Brayley Honda Hendon logo

Reply from Brayleys Cars - Brayley Honda Hendon

Hi Helen, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

Helpful staff

Helpful staff!!!high quality of service👍👍👍

February 3, 2025
Unprompted review
Brayleys Cars - Brayley Honda Hendon logo

Reply from Brayleys Cars - Brayley Honda Hendon

Hi Verly, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 4 out of 5 stars

Staff are welcoming and polite upon…

Staff are welcoming and polite upon arrival. I bring the car for MOT and it was done under two hours. I am happy that my car is passed.
The only reason not to give 5 stars is the fact that after mot test they don't mention or recommend that there is something needs attention with the car.

January 31, 2025
Unprompted review
Brayleys Cars - Brayley Honda Hendon logo

Reply from Brayleys Cars - Brayley Honda Hendon

Hi Joeleo, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Rated 5 out of 5 stars

Problem sorted

Good service. Problem solved

January 31, 2025
Unprompted review
Brayleys Cars - Brayley Honda Hendon logo

Reply from Brayleys Cars - Brayley Honda Hendon

Hi Herm, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish. Young lady at reception very polite and helpful couldn’t do enough. Chap at the service desk was also very friendly and very helpful 5 star and informative dealt with everything right up to finding me and handing me my paper work and keys. Added bonus was getting my car valeted. Can’t speak highly enough of the whole process.

January 31, 2025
Unprompted review
Brayleys Cars - Brayley Honda Hendon logo

Reply from Brayleys Cars - Brayley Honda Hendon

Hi Chris, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

Very courteous customer service and no…

Very courteous customer service and no pressure to additional work suggested.

January 27, 2025
Unprompted review
Brayleys Cars - Brayley Honda Hendon logo

Reply from Brayleys Cars - Brayley Honda Hendon

Hi Max, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Efficient and professional

Efficient and professional - couldn't ask for more.

January 27, 2025
Unprompted review
Brayleys Cars - Brayley Honda Hendon logo

Reply from Brayleys Cars - Brayley Honda Hendon

Hi Nikodem, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

1st service and software update

Dropped car off for 1st service and software update. Car was ready for pick-up by lunchtime. The whole process was painless and all team members we interacted with were friendly and courteous, as always.

January 23, 2025
Unprompted review
Brayleys Cars - Brayley Honda Hendon logo

Reply from Brayleys Cars - Brayley Honda Hendon

Hi Gbemi, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

This is an unsolicited review

This is an unsolicited review. I recently purchased a new 'used' car from Brayleys, Hendon. Philip, the sale representative was extremely helpful throughout the process, going the extra mile (quite literally!) to ensure that the documentation was in order and that we had everything needed to move forward with the new vehicle. At no point did we feel pressured or receive any sort of hard sell. The process seemed genuine and friendly throughout. Credit where it is due! Please send on my thanks.

January 20, 2025
Unprompted review
Brayleys Cars - Brayley Honda Hendon logo

Reply from Brayleys Cars - Brayley Honda Hendon

Hi Danny, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look