Robert at Brayley's was simply brilliant, very friendly and extremely helpful. He gave the best advice and tips on everything and even gifted our toddler a couple of toy cars! Absolutely love our ne... See more
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Really happy with my experience buying a car at Brayleys. Rob was brilliant from start to finish and made the whole process so easy. He was friendly, helpful and really easy to deal with. He took... See more
Company replied
Very good communication. Booked a date, got reminders and form to fill in online beforehand with details of work. Kept updated throughout the day how service/MOT were going, including a video of t... See more
Company replied
Staff friendly and efficient. Should be 5*. Only 4 stars, though, as in previous years they have washed our car during the service, _not_ this year. If the same happens next year the number of star... See more
Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Hyde Estate Road, NW9 6JX, London, England, United Kingdom
- 02082004040
4.5
Excellent
271 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
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Reply from Brayleys Cars - Brayley Honda Hendon
Hi Mia, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
I had a great experience dropping off…
I had a great experience dropping off my car for servicing. The process was smooth and efficient, and the staff were very friendly and professional. I felt confident that my car was in good hands. Highly recommend!
May 13, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Rozie, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Great customer service
Very pleased with the customer service that I received but SO disappointed to hear that our lovely receptionist has been made redundant. The place won't be the same 😭
May 12, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Maureen, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Reply from Brayleys Cars - Brayley Honda Hendon
Thank you for taking the time to leave us this positive rating! Have a wonderful day!
My car battery on my Honda crv is going…
My car battery on my Honda crv is going flat have
Tried contacting Brayleys to take it to my local Hendon’s branch to have it tested as the battery is still
Under warranty five phone calls no answer three times
When I did speak to a person called Hardy I was told June would be a convenient time to book the car in,
disgraceful so am I supposed to jump start it every day
I don’t think so Brayleys you should be ashamed,
disgraceful service. 10 years customer. Cliff Ree.
May 7, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Good Afternoon Mr Lee
Looking at the service information we have on record for your car I can see that on May 8th your car came in due to a concern with your battery however our battery test reported the battery to be a Good Battery that required re-charging.
Please accept my apology if the battery then failed after our check.
Robert Ward - After Sales Manager
A troublefree purchase of a used Jazz…
A troublefree purchase of a used Jazz with excellent service from Ram. Thank you.
April 30, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Jyoti, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Great service and quick
The service is quick and smart they care about what you saying to them and they listened what u want
April 30, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Very Good to buy a new car
May 1, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Andrew, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
Very good experience purchasing used Honda
I bought a low mileage used Honda CRV from Brayleys Honda in Hendon. The service I received from Madalina Meianu was excellent. Highly efficient in the handover and the attention to detail in ensuring I was made aware of all the functionality was impressive.
April 24, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Tom, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
MOT and full service experience at Brayley’s Honda Hendon
The MOT and service for my Honda were efficiently done. I was phoned about midday to tell me the car was ready. In the service department I was handed over the report and invoice and this was talked through with me in detail I by a member of staff. I was impressed at the thoroughness and the fact that the price was reasonable and what I had been told, without any extra padding. Everyone was polite and very helpful. I will definitely go back next year.
April 24, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Erica, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Excellent service as usual
April 15, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Mesod, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
The employees are im very happy for them very respectful and…
The employees are very respectful and kind. I am very happy with this company. They are great
April 10, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Ofelia, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Very friendly greeting and efficient…
Very friendly greeting and efficient service by person booking the car in. Work completed in good time and car was in lovely clean condition when I picked it up. Again the service was efficient and friendly.
April 3, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Alan, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Everything was well organised
Everything was well organised - very pleasant assistant, clear information and quick. I took the bus to Brent Cross and no sooner had I arrived I received a call to say it was ready!
April 2, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Priscilla, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
2025 service
As always the various staff members could not be more helpful. The work is always to the highest standard. Environment is as always clean and pleasant to wait in, although unfortunately for the first time in 20 years or so of servicing the coffee machine was not working, probably the most important part of the service.😂
March 27, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Michael, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
MOT and service
Very quick to check my car in. Car was ready by 2.45pm and my the agent who looked after me was very thorough in letting me know what had been done.
March 25, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Christine, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
The Service advisor was professional
The Service advisor was professional, explained everything about the service and MOT, the invoice and car was properly cleaned. Timing was good .24/03/2025
March 24, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Jacqueline, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Very satisfied customer
As always the service team were both courteous and professional during checking in and collection of the vehicle. I am also very pleased with the quality of car servicing, it was notable when I started to drive the car home that it was running very smoothly.
March 19, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Ken, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
first class service
The person who served me, the service and the showroom were first class
March 19, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Michal, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
excellent service always so…
excellent service always so professional and lovely staff
March 18, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Hilary, Thank you for taking the time to leave us this positive rating! Have a wonderful day!
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