Brayleys Cars - Brayley Honda Hendon Reviews 

271
TrustScore 4.5 out of 5

4.5

Hyde Estate Road, NW9 6JX London, England, GB


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Rated 5 out of 5 stars

Robert at Brayley's was simply brilliant, very friendly and extremely helpful. He gave the best advice and tips on everything and even gifted our toddler a couple of toy cars! Absolutely love our ne... See more

Company replied

Rated 5 out of 5 stars

Really happy with my experience buying a car at Brayleys. Rob was brilliant from start to finish and made the whole process so easy. He was friendly, helpful and really easy to deal with. He took... See more

Company replied

Rated 4 out of 5 stars

Very good communication. Booked a date, got reminders and form to fill in online beforehand with details of work. Kept updated throughout the day how service/MOT were going, including a video of t... See more

Company replied

Rated 4 out of 5 stars

Staff friendly and efficient. Should be 5*. Only 4 stars, though, as in previous years they have washed our car during the service, _not_ this year. If the same happens next year the number of star... See more


Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Used Auto Parts Store
  4. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Hyde Estate Road, NW9 6JX, London, England, United Kingdom

  • 02082004040

4.5

Excellent

TrustScore 4.5 out of 5

271 reviews

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No recent history of asking for reviews

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Replied to 31% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(271)

3,099 reviews in the last 12 months

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Rated 5 out of 5 stars

great customer service by Ram

September 29, 2025
Unprompted review
Brayleys Cars - Brayley Honda Hendon logo

Reply from Brayleys Cars - Brayley Honda Hendon

Hi Ketan, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Great service

Staff excellent and everything explained. Could not have had a better experience.

September 26, 2025
Unprompted review
Brayleys Cars - Brayley Honda Hendon logo

Reply from Brayleys Cars - Brayley Honda Hendon

Hi Stanley, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Good reception with Paul and always…

Good reception with Paul and always enjoy talking to Ram who sold me my last 2 cars

September 25, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hendon

Hi John, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

The service is received was good

The service is received was good .
Service advisor was welcoming.

September 24, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hendon

Hi Benjamin, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

They are always helpful and…

They are always helpful and professional I dropped my car off for service and MOT all done same day.

September 24, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hendon

Hi Bhavna, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Great service.

Everything was done very efficiently and thoroughly, and they very kindly stayed open for me when I was a few minutes late for pick-up due to traffic.

September 17, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hendon

Hi Amy, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Buy Honda with confidence

I didn't feel intimidated buying a new Honda as Jason made buying simple and suit my budget. I found I can ask questions openly. There was no pressure and I have time to work out myself if the deal was a good for me. The experience I got was Jason was really helpful and friendly. I look forward to my next car with the same firm again.

September 16, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hendon

Hi Carmen, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Honda Jazz recall

My Honda Jazz was recalled for a safety issue. This was carried out on the appointed day and I collected my car in the afternoon.

September 15, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hendon

Hi JW, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Jason at Brayleys Cars was fantastic

Jason at Brayleys Cars was fantastic; from the first time I went in just browsing for ideas to the last time when he let me know of a better deal and left me leaving with a brand new car!
If you want excellent service with a smile then definitely pay them a visit.

September 1, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hendon

Hi Tracey, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Friendly staff at reception and…

Friendly staff at reception and providing firm timescale for the works on car to be completed. Call made to confirm time for car to be picked up after servicing.

September 10, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hendon

Hi Iqbal, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Good Job.Thanks HONDA Brayleys!

September 4, 2025
Unprompted review
Brayleys Cars - Brayley Honda Hendon logo

Reply from Brayleys Cars - Brayley Honda Hendon

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 4 out of 5 stars

Collection of my car from having it serviced

Dropped my car off in the morning for service and M.O.T.
got a call at 4pm it’s ready
Went to pick it up
Gave my registration he got my keys handed them to me charged for the M.O.T. did not mention that I had 2 advisory things on my M.O.T. normally they always explain hence 4 starts have had my car serviced for many years this is my 3rd Honda

August 29, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Hendon

Hi Mayur, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Rated 5 out of 5 stars

Prompt, reasonable and friendly service

Prompt and friendly service, and in this day and age of everyone trying to rip us off ,their prices are reasonable and down to earth.Never fail to recommend.

August 28, 2025
Unprompted review
Brayleys Cars - Brayley Honda Hendon logo

Reply from Brayleys Cars - Brayley Honda Hendon

Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Far better than I expected

Far better than I expected. Ram is excellent knowledgeable and friendly. Top marks

August 27, 2025
Unprompted review
Brayleys Cars - Brayley Honda Hendon logo

Reply from Brayleys Cars - Brayley Honda Hendon

Hi Ivor, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 1 out of 5 stars

This service is completely bad

This service is completely bad. No one picking up the phone. I was waiting one month for service. It was to obtain code for my car audio system . Was not solved. I asked gentleman at reception to send me an email to confirm my visit and reason why problem was not solved, but they just ignore me. Still no one answers phone. They send me message to give them feedback, so this is it. Avoid them. Honda makes great cars, but this service is crap.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

I took my car for its annual service…

I took my car for its annual service and MOT. I was seen promptly —everything was explained well and my queries were clearly answered.
I had 4 helpful phone calls during the service to tell me about its progress and give advice. All was again explained clearly when I collected it.
The car was thoroughly valeted too.
In all, a very happy experience!

August 22, 2025
Unprompted review
Brayleys Cars - Brayley Honda Hendon logo

Reply from Brayleys Cars - Brayley Honda Hendon

Hi Sheila, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 2 out of 5 stars

not great

not great. when I arrived to annual MOT/service I asked if a problem I'd been noticing could also be fixed. On collection I showed the manager that it was no better, and now will be returning next week for it to be done (under warranty!). And a problem they found (I was unaware but accepted and had paid to be fixed) triggered warnings about 2 miles into my journey home. went back, they reset the system, and sent me on my way. This time got about 3 miles before warnings sounded. So I reset the system myself. Very grumpy and anxious that I'm now driving a dodgy car but am masking the warnings. Maybe just an off day for them (previous years when it was Crown Honda Hendon I've always been content). But not a great experience and only going back next week because its under warranty and then next year as have service plan in place.

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Faultless service from Jason at Honda Hendon

From the first phone call with Jason at Honda Hendon everything has been handled excellently. It was extremely helpful, especially for someone like me who had never used an EV before, to go through the features and charging process etc and make the purchase seamless.
Thank you.

August 20, 2025
Unprompted review
Brayleys Cars - Brayley Honda Hendon logo

Reply from Brayleys Cars - Brayley Honda Hendon

Hi Ralph, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

First class communication great people…

First class communication great people to deal with

June 3, 2025
Unprompted review
Brayleys Cars - Brayley Honda Hendon logo

Reply from Brayleys Cars - Brayley Honda Hendon

Hi Mr Butler, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 4 out of 5 stars

Salesman and staff were friendly and knowledgeable …

Salesman (Ram) and staff were welcoming and helpful. Ram was knowledgeable about the process and the vehicles. Didn’t feel under pressure to buy and having done so I’m happy with my purchase

August 14, 2025
Unprompted review
Brayleys Cars - Brayley Honda Hendon logo

Reply from Brayleys Cars - Brayley Honda Hendon

Hi Lesley, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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