Robert at Brayley's was simply brilliant, very friendly and extremely helpful. He gave the best advice and tips on everything and even gifted our toddler a couple of toy cars! Absolutely love our ne... See more
Company replied
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Robert at Brayley's was simply brilliant, very friendly and extremely helpful. He gave the best advice and tips on everything and even gifted our toddler a couple of toy cars! Absolutely love our ne... See more
Company replied
Really happy with my experience buying a car at Brayleys. Rob was brilliant from start to finish and made the whole process so easy. He was friendly, helpful and really easy to deal with. He took... See more
Company replied
Very good communication. Booked a date, got reminders and form to fill in online beforehand with details of work. Kept updated throughout the day how service/MOT were going, including a video of t... See more
Company replied
Staff friendly and efficient. Should be 5*. Only 4 stars, though, as in previous years they have washed our car during the service, _not_ this year. If the same happens next year the number of star... See more
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Hyde Estate Road, NW9 6JX, London, England, United Kingdom
No recent history of asking for reviews
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Replied to 31% of negative reviews
Typically replies within 1 week
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Reply from Brayleys Cars - Brayley Honda Hendon
Staff excellent and everything explained. Could not have had a better experience.

Reply from Brayleys Cars - Brayley Honda Hendon
Good reception with Paul and always enjoy talking to Ram who sold me my last 2 cars

Reply from Brayleys Cars - Brayley Honda Hendon
The service is received was good .
Service advisor was welcoming.

Reply from Brayleys Cars - Brayley Honda Hendon
They are always helpful and professional I dropped my car off for service and MOT all done same day.

Reply from Brayleys Cars - Brayley Honda Hendon
Everything was done very efficiently and thoroughly, and they very kindly stayed open for me when I was a few minutes late for pick-up due to traffic.

Reply from Brayleys Cars - Brayley Honda Hendon
I didn't feel intimidated buying a new Honda as Jason made buying simple and suit my budget. I found I can ask questions openly. There was no pressure and I have time to work out myself if the deal was a good for me. The experience I got was Jason was really helpful and friendly. I look forward to my next car with the same firm again.

Reply from Brayleys Cars - Brayley Honda Hendon
My Honda Jazz was recalled for a safety issue. This was carried out on the appointed day and I collected my car in the afternoon.

Reply from Brayleys Cars - Brayley Honda Hendon
Jason at Brayleys Cars was fantastic; from the first time I went in just browsing for ideas to the last time when he let me know of a better deal and left me leaving with a brand new car!
If you want excellent service with a smile then definitely pay them a visit.

Reply from Brayleys Cars - Brayley Honda Hendon
Friendly staff at reception and providing firm timescale for the works on car to be completed. Call made to confirm time for car to be picked up after servicing.

Reply from Brayleys Cars - Brayley Honda Hendon

Reply from Brayleys Cars - Brayley Honda Hendon
Dropped my car off in the morning for service and M.O.T.
got a call at 4pm it’s ready
Went to pick it up
Gave my registration he got my keys handed them to me charged for the M.O.T. did not mention that I had 2 advisory things on my M.O.T. normally they always explain hence 4 starts have had my car serviced for many years this is my 3rd Honda

Reply from Brayleys Cars - Brayley Honda Hendon
Prompt and friendly service, and in this day and age of everyone trying to rip us off ,their prices are reasonable and down to earth.Never fail to recommend.

Reply from Brayleys Cars - Brayley Honda Hendon
Far better than I expected. Ram is excellent knowledgeable and friendly. Top marks

Reply from Brayleys Cars - Brayley Honda Hendon
This service is completely bad. No one picking up the phone. I was waiting one month for service. It was to obtain code for my car audio system . Was not solved. I asked gentleman at reception to send me an email to confirm my visit and reason why problem was not solved, but they just ignore me. Still no one answers phone. They send me message to give them feedback, so this is it. Avoid them. Honda makes great cars, but this service is crap.
I took my car for its annual service and MOT. I was seen promptly —everything was explained well and my queries were clearly answered.
I had 4 helpful phone calls during the service to tell me about its progress and give advice. All was again explained clearly when I collected it.
The car was thoroughly valeted too.
In all, a very happy experience!

Reply from Brayleys Cars - Brayley Honda Hendon
not great. when I arrived to annual MOT/service I asked if a problem I'd been noticing could also be fixed. On collection I showed the manager that it was no better, and now will be returning next week for it to be done (under warranty!). And a problem they found (I was unaware but accepted and had paid to be fixed) triggered warnings about 2 miles into my journey home. went back, they reset the system, and sent me on my way. This time got about 3 miles before warnings sounded. So I reset the system myself. Very grumpy and anxious that I'm now driving a dodgy car but am masking the warnings. Maybe just an off day for them (previous years when it was Crown Honda Hendon I've always been content). But not a great experience and only going back next week because its under warranty and then next year as have service plan in place.
From the first phone call with Jason at Honda Hendon everything has been handled excellently. It was extremely helpful, especially for someone like me who had never used an EV before, to go through the features and charging process etc and make the purchase seamless.
Thank you.

Reply from Brayleys Cars - Brayley Honda Hendon
First class communication great people to deal with

Reply from Brayleys Cars - Brayley Honda Hendon
Salesman (Ram) and staff were welcoming and helpful. Ram was knowledgeable about the process and the vehicles. Didn’t feel under pressure to buy and having done so I’m happy with my purchase

Reply from Brayleys Cars - Brayley Honda Hendon
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