Robert at Brayley's was simply brilliant, very friendly and extremely helpful. He gave the best advice and tips on everything and even gifted our toddler a couple of toy cars! Absolutely love our ne... See more
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Really happy with my experience buying a car at Brayleys. Rob was brilliant from start to finish and made the whole process so easy. He was friendly, helpful and really easy to deal with. He took... See more
Company replied
Very good communication. Booked a date, got reminders and form to fill in online beforehand with details of work. Kept updated throughout the day how service/MOT were going, including a video of t... See more
Company replied
Staff friendly and efficient. Should be 5*. Only 4 stars, though, as in previous years they have washed our car during the service, _not_ this year. If the same happens next year the number of star... See more
Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Hyde Estate Road, NW9 6JX, London, England, United Kingdom
- 02082004040
4.5
Excellent
271 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Service and MOT
Service was carried out efficiently, carried washed outside and hoovered inside. Helpful reception staff.
August 14, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Keith, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent help
August 6, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
I was made welcome
I was made welcome, the place was very nice.
Treat me with respect.
August 12, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Abdool, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Good service.
August 11, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Kazim, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
First car purchase.
My 20 year old son bought his first car (a very low mileage 2018 VW Polo) from Brayleys Hendon. The car had some minor cosmetic issues when we visited (scuffed wheels and a couple of minor scratches) which were addressed as part the of the deal and without issue. At late notice, I requested a full 12 months MOT and again this was done without issue. The car was immaculately presented on collection day and had half a tank of fuel! Thanks to Richard and Reiss for helping make this purchase so easy. The car also comes with a comprehensive warranty and breakdown assistance, which is very reassuring. Very impressive!
August 11, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Graham, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Car was ready at promised time
Car was ready at promised time and everything was in order.
August 11, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Saul, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Well looked after by Paul
Well looked after by Paul, the administrator ..
August 8, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Leonard, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Service was completed professionally…
Service was completed professionally and courteously.
August 6, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent service
August 6, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Kayhan, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
This is my third visit to Honda Hendon
This is my third visit to Honda Hendon, and each time I’ve experienced excellent customer service and professionalism.
August 4, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Araya, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent experience.
Sudharson Kanagaratnam Was very polite, knowledgeable and helpful. It was a pleasure to deal with him. We came on the recommendation of three friends who have bought cars from him over the years and I can understand why
August 4, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Pamela, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
A delight
Helpful, understanding, realistic, and practical - would not hesitate buying yet another car from Brayleys Hendon. Robert Davis a delight, plus big shout out to Ram.
July 28, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Neil, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
No one bothered to phone me
I left my car last week at 9am at the Hendon branch for a recall repair which I was told would take at the most 5 hrs. I phoned at 2 pm, 3pm and 4pm to see if it was ready, and each time it was to the answerphone which told us to 'leave a message and we'll get back to you.' NO ONE DID! At 4.30 I took a taxi and found my car all ready on the forecourt. When I asked at the service desk why I hadn't been contacted when it was ready, he looked blank and then gave me the lame excuse that they couldn't receive phone calls from the repair dept. If this was true, which would be unbelievable, surely customers should have been phoned when it was ready and also supplied with a contact number!
July 31, 2025
Unprompted review
Ease of booking service together with…
Ease of booking service together with signing car in and the care of the staff in explaining everything .
July 28, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Graham, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Had a very good recent experience …
Had a very good recent experience with Brayley Honda Hendon due to excellent service provided by Hardik Parikh, Service Advisor. Also had similar experience with him in March 2025. He kept me updated and was very helpful and ensured that all the issues are sorted out.
July 21, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Mahesh, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
service and MOT
service desk staff very helpful when car checked in and collected. kept us fully informed of what needed to be done following service and MOT
July 21, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Vita, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Friendly,professional staff
Friendly,professional staff. Serviced my car very quickly. Great service.
July 16, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Blazenika, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Delighted with my car’s performance
I was very pleased with my car after its service. Fresh and sparkling it drove beautifully as it always does. I was also pleased that I didn’t have too long a wait for it to be ready.
July 16, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Jane, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent, efficient work
Excellent and efficient work in servicing my Honda Civic. In particular, I would like to commend Mr Hardik Parikh of the Hendon branch of Brayleys. He attended to my needs with care and attention.
July 15, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Hendon
Hi Alan, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
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