Brayleys Cars - Brayley Honda Orpington Reviews 

My Honda was recalled so I booked it into Brayleys to be amended. After a discussion they agreed to collect it and return it! This was done as arranged. Very good service. I only gave four stars as I had to push for collection and delivery. Otherwise , excellent.

My Honda Jazz was recalled to have a part replaced (this was done for free as recalled by manufacturer), and I also asked for new tyres to be fitted and a new cambelt (this was due as per service schedule). My car went into the workshop at 8am and I received a call to update me on the progress and a short video from the mechanic working on it. I got another call when the car was ready for collection at 2pm, all nice and cleaned. Emma, service receptionist, clearly explained what was advised by the manufacturer and asked for my agreement before any work was carried out.

Booked in at 10.00am and service carried out within 2 hours. Very good customer care as I was a priority,

Very professional
Couldn’t have been more helpful

Tom was excellent. I have very individual needs as full time wheelchair user and I could not fault his customer care, service and patience. I would highly recommend Tom and the team at Brayleys.

Great service provided by competent staff.

Poor service. I have complained twice that the sat nav malfunctions. It goes wild often. And if my phone is connected to it the phone behaves the same. The service lady said it is a problem with the satellites. That cannot be the case. If I turn off Bluetooth the phone navigates properly. It is the car not detecting satellite.
I ordered a touch up paint. I live over 15 miles away. But, no, it cannot be posted to me.
This was the second trip to sort sat nav. Simply put heads in the sand. Dreadful.

Purchased a 12 month old Honda CRV PHEV from the Orpington franchise. Clearly our expectations were the car would be valeted to a high standard - no! Arrived to collect the car, noting it was dirty and hadn't been touched since we saw it 10 days before. On closer examination there were chips on the paintwork, the interior was dirty and there were leaves under the bonnet. No apology was proferred. Returned the two days later, so paintwork could be touched up, still no apology. The only reason I continued was because my wife still wanted the car - I would have walked away. This branch is complacent as the Honda product is a good one and they take it for granted they'll attract customers.

Customer service was good. I was well informed about the progress of my MOT every step of the way.

Great communication around my MOT, really appreciate the video from the garage.

Car was ready in good time, and a job well done

This was my first experience of using Brayleys in Orpington for the service and MOT of my Honda Jazz. It was a positive experience. Communication was very good,I found the pre-service health check clear and helpful. The work was carried out promptly. My car was washed and cleaned after the service. Very happy with the experience.

Great staff, lovely show room and great view of your car being serviced.

Excellent service and was kept informed of progress for my annual service. Very pleasant staff as well.

Polite staff, great service, I was kept informed at all times

The financial cover in place had been overlooked and we had to remind the assistant of this. The invoice had to be adjusted. This was kindlydone very efficiently.

Prompt service. Kept well informed of the work needed etc.

The online booking service worked well, all the staff at Brayley Honda Orpington were extremely polite and helpfull. The annual service was carried out in a timely manner and the car was cleaned to a high standard following the service

The staff are always very friendly and helpful and managed my service and mot very well