Brayleys Cars - Brayley Honda Orpington Reviews 

Purchased a 12 month old Honda CRV PHEV from the Orpington franchise. Clearly our expectations were the car would be valeted to a high standard - no! Arrived to collect the car, noting it was dirty and hadn't been touched since we saw it 10 days before. On closer examination there were chips on the paintwork, the interior was dirty and there were leaves under the bonnet. No apology was proferred. Returned the two days later, so paintwork could be touched up, still no apology. The only reason I continued was because my wife still wanted the car - I would have walked away. This branch is complacent as the Honda product is a good one and they take it for granted they'll attract customers.

Customer service was good. I was well informed about the progress of my MOT every step of the way.

Great communication around my MOT, really appreciate the video from the garage.

Car was ready in good time, and a job well done

This was my first experience of using Brayleys in Orpington for the service and MOT of my Honda Jazz. It was a positive experience. Communication was very good,I found the pre-service health check clear and helpful. The work was carried out promptly. My car was washed and cleaned after the service. Very happy with the experience.

Great staff, lovely show room and great view of your car being serviced.

Excellent service and was kept informed of progress for my annual service. Very pleasant staff as well.

Polite staff, great service, I was kept informed at all times

The financial cover in place had been overlooked and we had to remind the assistant of this. The invoice had to be adjusted. This was kindlydone very efficiently.

Prompt service. Kept well informed of the work needed etc.

The online booking service worked well, all the staff at Brayley Honda Orpington were extremely polite and helpfull. The annual service was carried out in a timely manner and the car was cleaned to a high standard following the service

The staff are always very friendly and helpful and managed my service and mot very well

Very friendly and knowledgeable staff. She answered all my questions nothing was a problem for her. She was very welcoming. She handled everything so well and fast. The only thing I have done was to sign few forms after she explained each one. Very well done.

With my usual, long standing Honda Dealer going bust overnight, I was surprised to find that this was now the next nearest. Hardly local, but from the first contact every conversation was professional but friendly. I needed an annual service and MoT and they immediately identified some items that should have been replaced by the previous dealer, as well as routine items. I was sent a short video of the vehicle inspection and there was no pressure to have unnecessary work done. The staff were approachable and knowledgeable and I felt like a valued customer with whom they wanted a long term relationship. Although it took me an hour on bus and train to collect the car, and cost £500 for work that probably should have been done a while ago, it was worth it and I'll definitely be back in 12 months.

Emma Roberts was very helpful

Emma on the front desk was polite and helpful with the booking in process. I was kept up to date with both videos and telephone calls during the service. At the end of the day when I picked up my car it had been valeted both inside and out.

Happy with the service

Welcoming environment. Updated throughout the day my vehicle was with them.

All fine up until delivery day. Car due to be delivered at 10 am, hadn’t arrived by 10.30 so we ‘phoned to be told very busy with customers and short staffed. Throughout the day nobody phoned to update us despite us ringing several times. We should have been given priority as our money had been transferred to Brayleys. Car finally arrived around 4 pm. Very disappointed.