Brayleys Cars - Brayley Honda Orpington Reviews 

Booked vehicle in for reprogramming of replacement car fob etc. Staff very helpful in advising on options. Vehicle and fob reprogrammed and safety check helpfully undertaken at same visit.

Everything went well. Good communication, Prompt appointments & very professional environment. Detailed report was provided.

Very professional, helpful and pleasant.

I had the collect and deliver for my annual service MOT. The service from everyone was excellent with very good communication throughout. Just a pity the car was not cleaned as normally

Exceptional communication & speedy service.
Highly recommend

Efficient and simple online check in process, friendly and helpful staff - and my car was ready for collection in just over 3 hours. I couldn’t have asked for more.

Service is always friendly and the process I clear

Friendly and professional

I recently purchased a used Honda Jazz Advance 2024 reg in part exchange for my old Dacia, and the experience was excellent from start to finish. There were a couple of hiccups on my side, but Alanah Dale was incredibly understanding, friendly, and helpful throughout the whole process. She handled everything professionally and made the whole experience smooth and stress-free. I’m very grateful for her support and would highly recommend her to anyone

Had my car serviced which has for the last 5 years included a valet. Picked it up today and told they no longer valet cars but instead plant trees on your behalf. Very disappointed. There is little point having a main dealer service

Terrible lack of “service” from Brayley Honda. Had an appointment booked for approximately a month due to a recall notice, only to arrive and be told the part wasn’t there. Automated messages sent during the week running up to the appointment asking me to confirm booking for my car. No thought or compassion to my time they had wasted driving 40minutes across London for their incompetence and lack of systems. AI should take over more as the woman at the service desk did nothing a computer couldn’t have done. Apart from give me a patheic sorry. No solutions offered. Nothing. No service from the service dept representatives. Avoid them. They don’t care about their customers. Perhaps if they did, they could have made a courtesy call to apologise for the part not being on site and saved me money, time and huge frustration. And STILL with a RECALL REPAIR due. The 10seconds it took to check that the part was in/not, could have been done at the start of the day NOT left til the customer was sitting at the desk! Shocking lack of initiative, systems and just plain common sense!

They made you feel at ease as soon as you walked through the door, nothing was a problem alannah was very helpful

My praise goes to Alana at the Orpington showroom. Excellent communication throughout the part exchange of my Jazz for a new model. Always able to get hold of her on the phone, professional to deal with and friendly helpful disposition. This is my second dealing with this lady and won't hesitate to return in future.

I was requested to leave a review.

An exceptionally poor experience from start to finish. I purchased a used Honda CRV. I mentioned when I first saw the vehicle that the engine bay was really dirty, "We will sort that for you sir".

I was informed that by way of redressing the aggravation they had caused me throughout the purchasing process that they would top the tank up with petrol. (Their generosity knows no bounds!)

I saw from the petrol gauge on the drive home that this had indeed been done, so when I got the chance I looked to see if they had cleaned the engine bay as they said they would do. they had not. At this point I thought it wise to go round the vehicle to check everything in more detail.

The rear wiper blade on this so called quality assured used vehicle was only attached by the centre section and the state of the filler cap area which they must have seen when they so begrudgingly put the petrol in, looked as though it had been left open and untouched for the last 8 years. They managed to put tyre dressing on though. Words fail me. This is a Honda main dealer, unbelievable!

When I first arrived at the showroom I was honest with the salesman (Imran) about my circumstances, being the full time carer for my wife who recently had a brain tumour removed. Just getting to a dealership required me to organise cover, so my time at the showroom was limited to check over a vehicle as I would like. I was informed that the CRV would be rechecked in case they had missed something and not to worry.

This honesty I now realise was a big mistake and was taken as a sign of weakness that could be exploited, allowing Brayley Cars to do the barest minimum they thought they could get away, which they duly did!

Very efficient. Quick, friendly and knowledgeable. Thanks very much.

As per the title. I would rather have a wisdom tooth pulled than deal with Brayleys cars again. At least with the dentist you know the pain you are about to experience.
There was a whole litany of issues, including payment difficulties, being asked to sign blank documents, agreed meeting time with salesman at the company's convenience and choosing not met, handover not as one would expect. I spoke to management on the phone, result we will top the tank up with petrol.
Just hope I never have to use the one year warranty.

The customer care from initial contact to completion at Brayley’s is excellent.
I felt personally looked after in relation to my car being attended too. The communication was relevant and timely, ensuring transparency throughout.
The staff are very polite and helpful people.

Friendly staff, booking in was easy and straightforward updates provided, collection simple and efficient.

All the staff were so helpful and professional. I normally dread car service days as they are usually so stressful. But at Brayleys there was no stress - just nice people who wanted to help. I now have a new service plan which is very good value and I feel reassured that I have a garage I can rely on if I have any problems. A really good experience.

Prompt service. Helpful and friendly staff. Very clear on options and explaining paperwork/work done.