All the staff at Brayleys are always so nice to deal with. They explain things clearly, are friendly and helpful and very efficient. My car was collected without fuss. I received a call telling me w... See more
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See what reviewers are saying
I booked to have my car's first service. Booking in was easy. Staff friendly and efficient. No problems with service. Will definitely revisit.
SERVICE, MOT, NEW PLANS. My service and MOT went smoothly (thanks guys) and Colin on the front desk was very helpful; he kept me informed. Debby, Service Advisor, was also great. She talked me thr... See more
Company replied
I recently bought my first Honda and I’m very pleased with the attention to detail I received from Paul Hubbard Sales. Paul gave me ample time to consider all the information and prices without pressu... See more
Company replied
Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Cray Avenue 222, BR5 3PW, Orpington, England, United Kingdom
- 0208 303 6363
4.6
Excellent
572 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Sales person Alarna was courteous
Sales person Alarna was courteous, friendly, patient and very knowledgeable.
Explained everything fully. She was not pushy or impatient when I changed my mind over a car she had driven over that morning.
September 17, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Orpington
Hi Mrs Cusick, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Reply from Brayleys Cars - Brayley Honda Orpington
Hi Dot, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great deal and service
Despite thinking we couldn’t afford a Honda, let alone a new Honda, Brayleys were able to sort us out a deal. They were able to work around our commitments with minimal impact to our busy family life and didn’t give us the ‘hard sell’.
September 18, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Orpington
Hi Dan, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Had my new car serviced
Had my new car serviced. They were on time, friendly and polite, a very positive experience. Car was handed back washed and hoovered to a very high standard. Highly recommend Honda Orpington
September 11, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Orpington
Hi James, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Excellent service at Honda Orpington
Excellent service at Honda Orpington. The team was professional, efficient, and kept me well informed throughout. My Honda Civic was serviced quickly and returned in perfect condition. Highly recommend their customer care and attention to detail.
September 9, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Orpington
Hi Alexander, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Thank you for the information
I was provided with a detailed report of a number of issues with my car which i did not expect as i only dropped it off with an alarm Issue. It was very comprehensive and detailed, and even included a video. These checks have saved me a lot of money on possible future repairs. I will definitely be using this dealership / repair centre when i purchase my next Honda
September 9, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Orpington
Hi Rupert, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Car was booked in for service and MOT
Car was booked in for service and MOT. Easy to book in, kept updated on progress of service and contacted with a time to collect the car. Friendly staff, a good experience.
September 5, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Orpington
Hi Sue, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
So it was very easy to book the service…
So it was very easy to book the service online. I turned up at Brayleys to a warm welcome the service receptionist was friendly and fast in taking the keys and sorting the paperwork. The office was clean and the staff friendly. I was called later in the day and returned to pick up my car which he ad been serviced and valeted
September 4, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Orpington
Hi Martin, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Emma and Tech Team Superb.
Emma and Team at Brayleys Superb.
Give Emma and Tech Team a pay rise
September 2, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Orpington
Hi John, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Very efficient service and also very…
Very efficient service and also very helpful in answering queries
September 3, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Orpington
Hi Julie, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Reply from Brayleys Cars - Brayley Honda Orpington
Hi David, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Excellent service
Excellent service. Friendly and helpful staff and brilliant showroom.
September 1, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Orpington
Hi Sylvis, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
A good experience buying a great car.
A good experience buying my first new (to me) car in quite a few years. I had picked out the car - a Honda Jazz Crosstar - on Brayley’s website and was able to arrange a test drive that same day.
The salesman (George) was very knowledgeable about the car and I didn’t feel any pressure to buy. The car was lovely and a sale was very professionally processed.
August 11, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Orpington
Hi Marty, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Really helpful staff kept me updated…
Really helpful staff kept me updated about my car would recommend
Thank you
August 19, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Orpington
Hi Lisa, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Always very helpful and friendly.
August 14, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Orpington
Hi Julia, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great experience very helpful team
Great frequent updates
Helpful and polite
Great team 👏🏻
August 11, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Orpington
Hi Mr Thompson, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
I have found the assistance at the Brayleys Honda Orpington dealership too quality
I have found the assistance at the Brayleys Honda dealership in Orpington very helpful and explained everything that have done during the car service.
August 12, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Orpington
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Ongoing problematic HONDA CRV.
My problematic Honda Crv which had been a nightmare for 8 months, and made my life a living hell was finally fixed, or so I thought.
Now I have a jerking in the automatic gearbox at around 22 miles per hour when changing gears up and down.
Over a six week period this gradually got worse to such an extent that it resulted in all passengers jerking in their seats every time I drove the car, and asking me what's going on. I took the car in for service
on the 7th August 2025 and while test driving the jerking had disappeared. However, later in the day while driving the jerking returned again.
WHY HAS MY HONDA CRV IDTEC BECOME SO UNRELIABLE AND PROBLEMATIC.
I THOUGHT THE HONDA BRAND WAS SOMETHING ONE COULD TRUST FOR QUALITY AND RELIABILITY.........BUT THAT IS NOT MY EXPERIENCE.
August 7, 2025
Unprompted review
I had some concerns about some issues…
I had some concerns about some issues on my car, I rang the service number to book an appt which wasn't very successful. I then rang the dealership direct and spoke to Thomas. Following this conversation he had one of the issues sorted immediately and processed a follow up on the remainder.
I then had a call from Debbie with an appt booked. The car was then booked in by Emma. They had my car less than half a day with issues completed except one, with my agreement to follow up.
A very professional polite service which restored my trust in the dealership and Honda. Well done.
August 5, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Orpington
Hi Paul, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Experience at Brayleys Cars
I was greeted by Emma when I went to the service desk and she explained what the service people were going to do and also informed me that they would deal with the 2 recalls. When i picked up the car Emma was there to check that all was OK and handed me my keys
August 6, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Honda Orpington
Hi Homiar, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
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