Brayleys Cars - Brayley Honda Ruislip Reviews 

670
TrustScore 4.5 out of 5

4.5

Victoria Road, Ruislip, HA4 0LJ London, England, GB


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Rated 5 out of 5 stars

Great customer service Called to discuss problems with car and then emailed the things that needed doing alongside costs of each item Called again when completed and went through paperwork when car... See more

Company replied

Rated 4 out of 5 stars

The be st thing about my visit today, was dealing with the lovely Amy, who kept me updated with progress on my car. Nothing like you ,Brayleys’ used to be. I have been coming to you for over 10 years.... See more

Company replied

Rated 5 out of 5 stars

Very positive experience in the very friendly and capable hands of Angela in the South Ruislip branch. She went out of her way to help. We had been customers at Skoda for over 10 years but Angela’s he... See more

Company replied

Rated 5 out of 5 stars

It was a great experience. I was met by a very nice polite young lady who booked my car in and made notes of my concerns. I was contacted re the servicing by a polite person and offered suggestions... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Used Auto Parts Store
  4. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Victoria Road, Ruislip, HA4 0LJ, London, England, United Kingdom

  • 020 8845 3551

4.5

Excellent

TrustScore 4.5 out of 5

670 reviews

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No recent history of asking for reviews

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Replied to 31% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(670)

2,988 reviews in the last 12 months

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Rated 5 out of 5 stars

Brayleys Honda South Ruislip

When Dipak noticed I had a walking stick, he offered me a lift home after taking my car in for a service. Such lovely people in South Ruislip Honda Brayleys branch. So efficient, friendly and welcoming. Previously I have had other makes of cars, and have not experienced this at other showrooms, great to buy a car, but aftercare is rubbish, and I have to say the Honda sales people, service people in fact every staff member is professional in every way. Special thanks to Dipak for his kindness and thoughtfulness in arranging a lift for me, not many showrooms would do that! Very happy customer!

June 4, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ruislip

Hi Rosina, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Excellent service and value

I have been using Honda Ruislip since 2014 when I bought my car and am happy I chose Honda Ruislip to buy from and the service they offer.

The service contract I have is of a great value as it includes fully recovery if needed as well as all MOT's as part of the contract.

I always get taken great care of by the service team and feel like a valued customer.

May 27, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ruislip

Hi Manish, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

High level of professionalism!

High level of professionalism from first conversation to collecting my car!

The guy who checked me in went above and beyond.

June 2, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ruislip

Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

Professional Service

Buying a new car can be stressful but Gary Foxley at Brayley Honda Ruislip guided us through the whole process very professionally. From first visit to handover we cannot fault the service he provided.

May 30, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ruislip

Hi Robert, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Gary. We look forward to continuing to welcome you into the dealership for many more years.

Rated 5 out of 5 stars

Electric Car

I was interested in buying a new electric car. The salesman dealing with me, was very helpful and kind. He came to my house with the car to see if my mother, who has limited mobility, could get in and out. He was v knowledgeable about electric cars and had several useful tips to help with ownership eg useful apps.
Excellent customer service. Highly recommended

May 20, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ruislip

Hi Ally, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars
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Reply from Brayleys Cars - Brayley Honda Ruislip

Hi, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Jerome. We look forward to continuing to welcome you into the dealership for many more years.

Rated 5 out of 5 stars

Great service & advice ,Angela was a…

Great service & advice ,Angela was a brilliant sales person ,knowledgable always there if I needed advice and made the whole buying experience a pleasure.
I bought my last car new from Bradley’s Ruislip many years ago & they are a great garage to do business with ,coupled with great service once you’ve bought the vehicle

May 21, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ruislip

Hi Robert, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Angela. We look forward to continuing to welcome you into the dealership for many more years.

Rated 5 out of 5 stars

Professional Service…

I always get great service at Brayley Honda, South Ruislip.
I recently had my car serviced and MOT’d and the service department did a thoroughly professional job, contacting me first before any work that needed doing, was carried out. The service team staff are very friendly and approachable and pay attention to detail. I am more than happy to recommend them, excellent service.

May 8, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ruislip

Hi Lynne, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Friendly atmosphere

Good service. Except fixed service charges, rest of repair charges are over the price. Dipak in reception is very good n friendly nature
To explain re car n service

May 13, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ruislip

Hi Usha, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 4 out of 5 stars

Good service

Service was good. The agent handled my case very efficiently and friendly.
However I found the car was not cleaned satisfactorily after the service.

May 13, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ruislip

Hi Jey, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Rated 5 out of 5 stars

Prompt and efficient repair

Prompt and efficient repair. Attentive personnel

May 8, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ruislip

Hi Anthea, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

Car purchase.

Brilliant service as usual at Brayley Honda Ruislip. Great courtesy and patience to deal with all questions relating to car purchase.
Angela the sales rep is highly knowledgeable and a pleasure to deal with.

April 29, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ruislip

Hi James, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Deepak is outstanding

Deepak consistently goes beyond my expectation, with excellent service.

April 28, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ruislip

Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

Satisfied Customer

Service and recall work completed very quickly with minimum bother.

April 23, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ruislip

Hi Catherine, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Customer service was brilliant

Customer service was brilliant, they explained the work carried out on my car. Very helpful with my queries, and my car had been washed and valeted..that's why I have given 5 stars.

April 17, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ruislip

Hi Lyndsey, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Communication was excellent and service…

Communication was excellent and service was carried out promptly.

April 11, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ruislip

Hi Peter, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. All my questions/concerns were addressed and resolved by the relevant staff members in an unhurried, knowledgeable manner. I rate this dealership very highly.

April 9, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ruislip

Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Honda at Brayleys is the best

Honda at Brayleys is the best .
All staff are best at their work , very helpful and supportive towards their customers . My personal experience was with Dipak Lakhani He is excellent ,
Soft spoken with best mannerisms . God bless you all.

April 8, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ruislip

Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

The Staff that deliver Customer Service…

The Staff that deliver Customer Service as one would expect, especially as I have been loyal to them over the years.
Sadly lacking in a lot of Companies these days!

April 2, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Honda Ruislip

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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