Brayleys Cars - Brayley Hyundai St Albans Reviews 

My wife and I visited Brayleys Hyundai to test drive a used Kona Hybrid. Johnathan organised 3 vehicles to show us, he was knowledgeable about the cars and informative.

I can highly recommend Brayleys Hyundai St Albans and Johnathan and I love my new Kona

Friendly service,nothing was too much trouble for sales team (John Loizou). Great communications. Have dealt with Coupers for years,Brayley's are continuing great service. Overall, we are very pleased and satisfied.

As a regular dealership user, this time the Car Wash and vacuum wasn't carried out, not happy as a Motability Customer this function has always been carried out.

When questioned was informed that they've stopped this a week ago although car was booked for Service & Mot over 3 weeks agao.

Not happy at least they could have use their discretion.

A great company to deal with. Very friendly and knowledgeable staff. Exceptional service department. I Wouldn’t go anywhere else to buy or service my Hyundai.

Very friendly. Place was clean great service and fast in and out in 45 minutes thank you .

Car was in for MOT. It was collected on time, and returned to us. No problem.

Very happy with Brayley Hyundai branch, very professional. The service was done in just over an hour while I was kept up to date with the service progress.
Will highly recommend.

I did not have a service book which I was told originally when I bought the car that it was all electronic from Ken Brown’s a different dealer that has subsequently ceased trading. However on speaking with Brayley’s they informed me that this is incorrect so not at fault and are now dealing with obtaining a new service book. Despite not dealing with the matter on collection as per my original review Stuart at Brayley’s has been excellent in understanding and looking to rectify the issue as soon as possible. This is what you want from a dealership and have updated this review accordingly and would recommend Brayley’s and feel confident in using them in the future. Thank you Stuart.
I will still include that the car did smell of cigarettes when I collected. In my view the car should be washed and cleaned and checked before collection.

Fast Efficient Friendly. Brilliant all round. And decent coffee while you wait

Excellent service. Can't fault Hyundai. Very pleased with the customer service.
Notifying me of any problems while undertaking the work on my car was very helpful.
Thank-you

All good.Very efficient all round service with friendly staff.
Thank you.

Took my car for a service and MOT. Very efficient communication and great staff

I ordered my motability car from Brayleys - the service was excellent throughout and I am very pleased with my new vehicle

Have dealt with Brayers ex Coupers for several years and found their Sales, Service and Parts team are all excellent and honest. Hyundai vehicles 6 x Ioniq Hybrids have proven to be very reliabile which helps.

Ok so I bought a 2019 i10 from an approved dealership . I have had so many issues it’s unbelievable. Firstly the air filter housing was broken and after much time wasting and no appointments at Hyundai I had to collect the parts and pay a third party garage to fit. Then the fan belt went and guess what? Yes collect belt and have it fitted at my cost. Now I have a misfiring problem oh and I waited 2 months to get a warranty appointment so basically couldn’t use the car for 2 months. Took the car in yesterday and was told that in order to correctly diagnose my problem I would have to pay for new spark plugs then they could proceed with whatever the problem was as plugs were not a warranty issue. I basically told them that I have had enough of Hyundai and their poor after service. I was told well they have a different approach? Anyway being extremely frustrated I said I wasn’t paying anymore money and collected the car unfortunately the problem was much worse, why is anybody’s guess. I had a very long drive home and rang them to say look the car is now totally unusable so could they please sort it out. I have left several messages for Mr Jon Law at the dealership and yet to receive a response. I would like to express to all future Hyundai buyers to be aware that when you have purchased your car if anything goes wrong you will then understand what a nightmare will ensue.

We picked up our 2nd car yesterday from hyundai in St Albans. We had a lovely man called Lewis helping us and he couldn't have been more helpful he looked after us so well and was very professional throughout the process bending over backwards to make the transition smooth and simple explaing everything in detail making sure we understood everything and we were happy with everything we will definitely be back
Thank you Hyundai St Albans for yet another happy purchase

From the initial point of contact through to the final handover, my experience with Brayley Hyundai St Albans was exceptional. The team demonstrated a high level of professionalism, efficiency, and customer care throughout the entire process.
In particular, I would like to commend Lewis for his outstanding service. He went above and beyond to ensure that every aspect of the purchase was smooth and stress-free. His attention to detail and commitment to customer satisfaction were evident in the way he personally oversaw the vehicle’s preparation, ensuring it was in perfect condition prior to collection.
All agreed preparations were completed ahead of schedule, and the handover was conducted with clarity and care. Lewis’s proactive communication and genuine dedication made the entire experience seamless and enjoyable.
I am thoroughly impressed with the level of service provided and would not hesitate to recommend Brayley Hyundai to others seeking a reliable and customer-focused dealership.

T W Palmer

Fourth Hyundai purchased. Good part exchange deal, all finance arrangements etc. well presented and explained by Lewis who looked after us well. Arrangements for swapping dash cam from old vehicle & and provision of boot liner only things stopping this from being a 5 star review

I am just stuck with them due to proximity to my house. Apart from this there’s no joy taking my car to them. It might have nothing to do with them, but I despise Hyundai and everything about them. When a company’s after sales customer service is shitty; every other thing copies from the top. I can’t wait for one year to return the car and have peace of mind.