Car goes in for mot and service and 2 days later turn fan on to demist windscreen and it's making a racket phone to get it looked at and given a date 3 months away it was perfectly fine before. The se... See more
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Prompt attention from Liesa on the Service Reception desk when I arrived and work done well within the expected time frame while I waited. All staff polite, professional and friendly. Only one, small... See more
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The company and its staff are very communicative and I felt confident with the service I was getting. From the first booking (over the phone) to the reception staff when I took the car in. Everything... See more
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Had a great experience when taking my son’s car for its service. Kept informed of the progress via the link and received a text to confirm when the work had been completed. Checking in the car was ver... See more
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Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Lyon Way, AL4 0LQ, St Albans, United Kingdom
- 01727 837373
4.5
Excellent
550 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
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Excellent service as always
Excellent service as always.
Car in for service, given advice on a couple of bits the car needs doing,no hard sell. Friendly staff,alwsys willing to go that extra mile. comfy waiting area.
October 17, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Maralyn, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Everything worked just like I expected…
Everything worked just like I expected it to, from online check-in to pickup the following day. Service, MOT and even late notified repairs - completely hassle free.
October 13, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Malcolm, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Joe Duncan is always helpful
Joe Duncan is always helpful. My go to dealer. Happy to recommend.
October 16, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Sam, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
What a joy to buy a new Inster at…
What a joy to buy a new Inster at Brayleys Hyundai
A well appointed show room and attentive knowledgeable and pleasant staff who definitely went the extra mile
I’m new to Electric so purchase was a bit daunting so in particular Billie-Jane Finch supported and informed us right from the get go from test drive to paperwork to car handover I couldn’t believe how smoothly the whole process was
I’m delighted with my new car and really grateful to Billie-Jane for all her expertise and assistance
Well done
October 12, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Deirdre, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Excellent new site for Brayleys
Excellent new site for Brayleys , spacious and easily accessible from major roads. I excellent service with particular note to Jon Law in sales. You will have my custom going forward. Many thanks!
October 15, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Fast and efficient service
Fast and efficient service. Brought in for non-starter, fault quickly identified, starter motor ordered, fitted and returned, all within 24 hours. Couldn’t have got any better service and highly recommended.
October 8, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Michael, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Helpful Gentleman
Excellent service and very helpful staff. Although my service was due on the next day & I have messed up with the dates Gentlemen at Hyundai, St albans kindly help me to get it done a day early. It was extremely helpful as I came from a distance. Thank you again. Kind regards Mr Desai.
October 7, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Himanshu, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Daniel, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Great service from initial enquiry…
Great service from initial enquiry through to ordering and taking delivery of car
October 1, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Richard, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Great Hyundai Dealership
The reception received and the confortable environment of your Hyundai dealership in St Albans together with the professionalism of your sales staff Jonathon, Lewis and India made the purchasing of our new Kona a pleasure.
Thanks to all at Brayleys
September 27, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Steven, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
New Car
Collected our new car on Saturday, smooth experience from order through to collection, our Hyundai specialist Jonathan was brilliant!
September 27, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Susan, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
When checking the car in for the EGR
When checking the car in for the EGR, staff were (and always are) polite, friendly and great you by name.
Very professional from the time I purchased the car, through to regular servicing.
Best decision I made buying a Hyundai.
September 26, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Tony, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Another new Hyundai and the experience…
Another new Hyundai and the experience just keeps getting better!
John Loizou and the team at Brayleys made me feel valued and unique. The explained everything to me in a way that was easy to follow, provided me with a personalised experience and went above and beyond to keep me happy! Thank you
September 25, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Nik, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Very helpful staff. Shame about the new location
Very helpful, friendly and efficient staff. My car was serviced and returned to me well within the time window promised.
The new premises are a real mess at the minute. Very congested and difficult to find anywhere to leave your car. I think they are trying to sort this out. It's also not so convenient being out on the Hatfield road versus the old premises in the town centre. I live some distance away so always have a few hours to kill. There's not much to do in the vicinity - a very nice farm shop with a great cafe and Dunelm/Wicks but that's about it.
I also had to wait about 6 weeks to get an appointment for the service - which does give me concerns about their capacity.
September 25, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Sharon, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Ive been taking my car for servicing to…
Ive been taking my car for servicing to Brayleys (Coupers) for a good few years now. They have recently moved from Catherine St to Lyon Way but the customer parking at their new location is diabolical. They really need to get it sorted! The service team are lovely always helpful but please sort the parking!
September 25, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Christine, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Helpful staff
Helpful staff
Efficient service
BUT parking/ space was awful
September 25, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Melanie, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Great customer service
Frank was brilliant from start to finish. It made buying the car a great experience. Thank you
September 23, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Louise, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Faultless pick-up,service and MOT
Faultless pick-up,service and MOT. They have looked after my 66 plate auto from new which speaks for itself.
September 23, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi George, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Early service.
Arrived for the service a day early and they were able to fit me in. The car was ready for collection later the same day. Excellent service.
September 23, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi John, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Missing to fix my issue
My issue, permanent tire pressure warning, was not fixed.
I have another appointment today, so I may update this later on
September 23, 2025
Unprompted review
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