Car goes in for mot and service and 2 days later turn fan on to demist windscreen and it's making a racket phone to get it looked at and given a date 3 months away it was perfectly fine before. The se... See more
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Prompt attention from Liesa on the Service Reception desk when I arrived and work done well within the expected time frame while I waited. All staff polite, professional and friendly. Only one, small... See more
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The company and its staff are very communicative and I felt confident with the service I was getting. From the first booking (over the phone) to the reception staff when I took the car in. Everything... See more
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Had a great experience when taking my son’s car for its service. Kept informed of the progress via the link and received a text to confirm when the work had been completed. Checking in the car was ver... See more
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Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Lyon Way, AL4 0LQ, St Albans, United Kingdom
- 01727 837373
4.5
Excellent
550 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
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Friendly staff
Friendly staff.
Check in easy and quick
Service was completed at stated time
Lovely big showroom
Coffee and lounge comfortable
Overall experience was very professional
September 23, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Beverly, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Great service.
September 12, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
First time user…
This is the first time I have used Brayley Hyundai after the take over, but a good experience. I used the pick up and delivery service, excellent. Car returned in immaculate condition ( puts my cleaning efforts to shame!). Thank you Brayley.
September 16, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Julia, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Repeat repair of rear door handle spring
Your telephone staff had not listened when I made the booking to get a warranty fault repaired a second time. But without being prompted the person who took the vehicle in did not charge me for the temporary loan of a car since it was a repeat fault
September 15, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Peter, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Brilliant Service and Patient Dealers
Although we had a tough time due to our car breaking down, we experienced such a smooth process when we started the car purchase with Brayleys Cars/Hyundai. I generally ask a lot of questions and I need to understand everything beforehand. Lewis was absolutely patient and helped us all the way. We had the luxury of test drive with multiple cars to see which one we like the most. The car we chose was not in the stock, but it arrived in only two weeks which was way earlier than what we thought, and it was amazing.
September 12, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Farzaneh, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Excellent customer service
Excellent customer service. Matched my needs perfectly
September 11, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Sam, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Excellent communication from the…
Excellent communication from the booking on the internet through the service to collection of the car at the end. All items during the service were explained.
September 9, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Richard, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Service was good but parking is…
Service was good but parking is horrendous
September 5, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Donald, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Reply from Brayleys Cars - Brayley Hyundai St Albans
Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Great service making for a good…
Great service making for a good experience
September 2, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Paul, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
A smooth and stress free experience
I already had a Tuscon on lease and decided I want to go for another Tuscon with the same specification but just different colour. We visited the showroom and met India who went through the options available and went for a test drive in the new model. Luckily you had one in the showroom in Jupiter Orange so I decided to place the order. It was a factory order and came in much quicker than expected but India agreed to keep it in your compound until 1st September. The PCP remained the same as agreed when placed the order and India kept in contact throughout and assisted promptly and in a friendly professional manner..I collected the car on 1st September and all went smoothly and I was pleased to hear India had been promoted as well. Congratulations in your new role and I hope I can now use your dealership for servicing. Great overall customer service experience.
September 1, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Nigel, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Smooth, efficient and helpful
Recently purchased a new Hyundai after making first contact through Carwow. Smooth, professional experience from beginning to end. Both India and Lewis were helpful, friendly, and incredibly efficient throughout the process of buying a new car. Cannot recommend highly enough!
August 28, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Will, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Very helpful answer all questions…
Very helpful answer all questions cannot fault the service 100%. Jonathan was patient polite, very professional.
August 20, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Kate, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Lost service attention to people and cars
A rather long wait for an MOT. Three hours! I was told that the car needs to send off to another site! Mani was excellent and was very accommodating!
August 9, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Thank you for your feedback. We are sorry that your MOT was delayed, which was due to our shiny new MOT ramp not having been commissioned at the point of your visit. Rest assured, next year's experience will be slicker!
Polite on time efficientl
Just the usual polite on time
And efficient service as usual
August 6, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Maureen, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Good service
Good service, transparent, sensible prices and easy to deal with.
August 6, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi David, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Very quick to repair my car
August 1, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Simon, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Over 3 months to get my car repaired
Had to wait 2 months for my car to be repaired under warranty during which time it was undriveable and I was unable to get an MOT. The next day after it was finally repaired it went wrong again for the same reason.... told would have to wait another month to get it looked at again. In the end they passed the buck and told me to call Hyundai assist to sort it out.
August 1, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hello and thank you for your feedback. We are sorry to hear this and have asked the local management team to investigate what went wrong on this occasion.
Excellent experience.
Helpful staff, quick service, no aggressive selling! Johnathan was brilliant - listened well, considerate, helpful and accommodating.
July 28, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Ayo, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent Front Service Desk Personnel
Joe Duncan & Jon Law in the Service Dept are excellent & working under difficult circumstances as the move of premises from Catherine Street to Lyon Way still has work going on. This has made parking overloaded and MOT's currently carried out off site.
July 29, 2025
Unprompted review
Reply from Brayleys Cars - Brayley Hyundai St Albans
Hi Clive, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
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