I made a visit to Brayleys to have my Motability car serviced. I had a waiting appointment and when I arrived I was offered a choice of hot and cold drinks and was seated in a very comfortable chair.... See more
Company replied
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See what reviewers are saying
Visited to look at a kia stonic..Oliver Tomkins the sales guy gave me all ofthe information I needed to decide to have that particular car. A test drive was had the decision was made..Oliver kept... See more
Company replied
Just had my Kia Ceed's annual service, plus some other minor work, done at Brayleys Dunstable. Very easy to request a suitable appointment. Confirmation of appointment very quick. Online check-in also... See more
Company replied
Car service was fine. It’s 18 month old so wasn’t expecting problems. However I have a real issue with my inner screw petrol cap jamming even though I leave it quite loose. When car gets hot it jams a... See more
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Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Houghton Road, LU5 5BF, Dunstable, Bedfordshire, United Kingdom
- 01582477500
4.8
Excellent
535 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
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Customer service was excellent
Customer service was excellent. Service department also excellent. I could not fault the dealership. Staff very pleasant and helpful.
April 27, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Mr Beale, Thank you for your kind words and this wonderful review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Brian, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Use Brayleys every year for my service…
Use Brayleys every year for my service and MOT. Love the service they offer. Prices are very competitive and never feel as though I have been ripped off.
April 22, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Christine, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Very Good Dealership
I've been using this KIA dealership since circa 2011.
I have never been disappointed or let down by the staff.
Excellent service in both sales & service.
April 21, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Good service from service dept.
It was easy to book my car in for a service at a convenient time. I was kept informed through the day and given all the information that I needed to make decisions on further work.
Collection of my car was simple and also I was pleased that the car had been washed.
Although I had a checklist with the invoice, it would have been useful for someone to go through it with me as there are some bits that I didnt understand.
April 20, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Linda, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Great support and customer service experience
Having had a number of dealings with local Kia garages, Brayley have been, by far, the best to deal with.
Resent experiences with some other garages has been poor, however from the moment we started using Brayley in Dunstable service department, they have been supportive, responsive and flexible.
Great customer service and the best experience in this area.
April 16, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Beth, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
I had an excellent experience buying my…
I had an excellent experience buying my car from the first test drive to picking up the new vehicle and that was all down to Peter Deans.
Thank you Peter for a smooth transition.
April 19, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Tina, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Sharon, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Excellent service and communication
Excellent service and communication
April 15, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Chris, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Great customer service (Jordan) but as…
Great customer service (Jordan) but as always the guys in the workshop don’t care about the customers and are masking their laziness and incompetence behind “ we can’t fault it”. This will be my last Kia. Sick and tired to be taken for a mug on my dime.
April 15, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Thank you for your review. Rest assured, our technical team are as committed to quality service as our front desk; we are sorry that we couldn't replicate the fault during your visit.
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Trisha, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Bought a new Stonic via Oliver in sales…
Bought a new Stonic via Oliver in sales , helped me from start to finish the whole process was brilliant and would highly recommend to friends and family
April 11, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Mark, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Service is good
Service is good but reception area could be visitor friendly i.e. people travelling long distances could work there for few hours. Staff is supper friendly
April 7, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Mahendra, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Excellent customer services
Excellent customer services. Very great communication and very happy with everything they have done
April 7, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Mitchell, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Fantastic service
March 24, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Tracy, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Kia Soul Purchase
Excellent attention from the enquiry to the purchase our sales guy Pete Deans helped on the selection and looked after us fantastically.
April 2, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Mark, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Very professional
Herman kept me up to date with everything during the process and was very thorough
March 31, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Nicole, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
First year's service
First year's service, very pleased with reminder e-mails and messages in advance of making an appointment. Staff always friendly and welcoming, facilities in waiting areas comfortable. Had to wait for 'signing out' completion documents a bit longer than expected, but could see they were having a very busy day on the service desk, so did not mind too much.
March 31, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
From when you walk through the door to…
From when you walk through the door to reception looking in desk come across very good I would give hundred percent for this and for collecting the car and our clinic come back and the work was carried out much better than any other Kia dealership they’ve done this car before would recommend to anyone
March 31, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Ron, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Excellent experience from the moment we…
Excellent experience from the moment we walked into the showroom.
Jordan talked us through the options that suited our needs within budget. We had lots of questions and both verbal and written Communication was excellent so we knew exactly what we were buying and the costs involved. Test driving was no issue. At no point did we ever feel pressured to do anything.
We can highly recommend Bradley and in particular Jordan.
March 16, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Julie, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
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