Brayleys Cars - Brayley KIA Dunstable Reviews 

533
TrustScore 5 out of 5

4.8

Houghton Road, LU5 5BF Dunstable, Bedfordshire, GB


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Rated 5 out of 5 stars

Just had my Kia Ceed's annual service, plus some other minor work, done at Brayleys Dunstable. Very easy to request a suitable appointment. Confirmation of appointment very quick. Online check-in also... See more

Company replied

Rated 5 out of 5 stars

Outstanding service from Syed Khan when purchasing my new car. He was very informative, professional & went the extra mile. He ensured that I was informed about extras & he went through everything i... See more

Company replied

Rated 4 out of 5 stars

I purchased my Picanto last Sept 2025. Had the first service done (free of charge) 9th July then booked the car in for its mot in August 27th. I am 81yrs of age and I sat from 10.15 until 2.00, so I t... See more

Company replied

Rated 5 out of 5 stars

Having originally turned up, without an appointment, we were warmly welcomed by Syed. Explaining my excellent dealings with Kia, and the type of vehicle I required he immediately lined a variety of us... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Used Auto Parts Store
  4. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Houghton Road, LU5 5BF, Dunstable, Bedfordshire, United Kingdom

  • 01582477500

4.8

Excellent

TrustScore 5 out of 5

533 reviews

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No recent history of asking for reviews

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Replied to 32% of negative reviews

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4.8

All reviews

(533)

2,928 reviews in the last 12 months

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Rated 5 out of 5 stars

Absolutely fantastic experience with…

Absolutely fantastic experience with the engaging, thoughtful and fun staff at Brayleys Kia Dunstable. I personally had the pleasure of being helped by Herman D'souza. Thank you for making this such a great experience for our family.

March 25, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Rochelle, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Well, that was easy!

Just bought my 4th Kia from Brayley. Dunstable and as usual, a simple and pleasant experience. Salesman Peter was our contact throughout the purchase, answering all the usual customer questions while being very amiable and not "pushy" at all. Would definitely recommend Brayley, so much better than previous main dealers that I have bought from.

March 21, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Richard, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Very efficient and really helpful

March 25, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Ann, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Georgina at the Kia Dunstable is one you want.

Georgina at the Kia Dunstable was so amazingly helpful, personable and efficient. Couldn't asked for a better service to be honest, from the short time it took to get all of the MOT, service etc done to the customer service. Outstanding.

March 19, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Jack, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

The staff were attentive

The staff were attentive, friendly and helpful. Thank you for looking after us.

March 24, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

10/10 service

What a first time experience of purchasing a car on my own!! From start to finish everything was spot on with the smallest detail to the final purchase of the car! This is my second Kia and the service I’ve experienced from this particular garage: Houghton Regis garage was beyond par! Everyone is polite and they go above and beyond to assist you with the vehicle you want!! Even if you experience something that’s not quite right the manager Jake goes the extra mile and takes the job on personally! Can’t fault the garage excellent leadership! And good selection of cars on forecourt to choose from! Thank-you for assisting me with my purchase! Look forward to doing business with this garage in the future!

March 19, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Salmha, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Service and MOT

I recently had my Cee'd in for a service and MOT, and the team were great from start to finish. Booking was easy, communication was clear, and they kept me updated throughout the whole process. The work was completed quickly and professionally. Impressed with the level of care and honesty, good value and great service. Highly recommended!

March 20, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Joe, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Great company, friendly and efficient from start to finish

Great company . I always get my MOT and service done by Kia Dunstable. Really friendly and helpful staff from drop off to pick up. They are efficient , friendly and keep you informed as to the progress of the work.
When they do the MOT they check for any other issues minor or major that may need looking at in the future.
I thoroughly recommend them

March 20, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Wendy, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Very easy to deal with and extremely…

Very easy to deal with and extremely helpful

March 20, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Gary, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Mr Greening took care if us everything…

Mr Greening took care if us everything was satisfactory. We will definitely be returning. He is a credit to brayleys. Pleased with the service and mot

March 18, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Peter, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Booking service was straight forward on…

Booking service was straight forward on the website, customer services were very helpful and kept me updated. would recommend.

March 18, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi CM, Thank you for your kind words and this wonderful review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Great service

Great service. Car comes back clean

March 13, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Mrs P Larson, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Staff is so friendly very professional service.

March 17, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Tehseen, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Staff very friendly and helpful

Staff very friendly and helpful. When I could not access the service video Jordan stepped in and made it possible. That is at least the second time he has rescued me from chaos.

March 13, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Margaret, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Efficient and trustworthy

Oliver was helpful, kind and efficient. He was a pleasure to deal with. He has a lovely manner about him - no pushy sales man just someone you felt you could trust. He explained every aspect of leasing a brand new Kia to us. He was very patient. When I came to pick up the car he kindly took time to show me how everything worked before I drove away. A very good service. Thank you Oliver

March 13, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Bee, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Knowledge

Knowledge, friendliness , punctuality, all round satisfaction . Thank you Oliver for the excellent service, i shall be back

March 13, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Keith, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Bought Kia XCeed from Brayleys Dunstable

Recently bought a new Kia Xceed from Brayleys Cars Dunstable. The process was seemless from start to finish - review of the car, test drive, trade in of my old car and finally the hand over of the new car. Many thanks to Jake and Peter whoensured that the process went smoothly.
I would gladly recommend Brayley Cars Dunstable.

March 9, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Chris, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Sportage major service …

Very professionally looked after my car,and kept me updated with progress,and any major issues that need seeing to.
Cleaned the car,and gave it back to me in a great condition.

March 10, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Always so helpful

Always so helpful, friendly and get things sorted quiickly

March 4, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Jolly, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

New car

Herman the salesman was very helpful and really patient with me a really nice man

March 3, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley KIA Dunstable

Hi Lynda, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

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