Just had my Kia Ceed's annual service, plus some other minor work, done at Brayleys Dunstable. Very easy to request a suitable appointment. Confirmation of appointment very quick. Online check-in also... See more
Company replied
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Outstanding service from Syed Khan when purchasing my new car. He was very informative, professional & went the extra mile. He ensured that I was informed about extras & he went through everything i... See more
Company replied
I purchased my Picanto last Sept 2025. Had the first service done (free of charge) 9th July then booked the car in for its mot in August 27th. I am 81yrs of age and I sat from 10.15 until 2.00, so I t... See more
Company replied
Car service was fine. It’s 18 month old so wasn’t expecting problems. However I have a real issue with my inner screw petrol cap jamming even though I leave it quite loose. When car gets hot it jams a... See more
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Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Houghton Road, LU5 5BF, Dunstable, Bedfordshire, United Kingdom
- 01582477500
4.8
Excellent
533 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 32% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New car
Herman the salesman was very helpful and really patient with me a really nice man
March 3, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Lynda, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
It’s always a pleasant experience
It’s always a pleasant experience
Friendly staff, good communication and comfortable waiting area.
Definitely recommended
March 3, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Sere, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Great Service from Jordan … always…
Great Service from Jordan … always putting the customer first.
February 27, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Ga, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Kaz, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Staff so friendly so helpful and great…
Staff so friendly so helpful and great customer service
Also make sure everything is explained so so caring. I used to use this dealers under Grovebury. I was worried about the bigger company that’s taken over but the service is still as good if not better.
March 1, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Mrs Walter, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Jake was amazing he gave me a great…
Jake was amazing he gave me a great deal and fantastic service.
February 27, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Tracie, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Just bought a used Kia from Brayleys…
Just bought a used Kia from Brayleys Dunstable. Herman was helpful and professional. Pleased with the car too
February 28, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Always happy to assist & help me in the…
Always happy to assist & help me in the best ways possible!
February 26, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Denzle, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Great service as always Brayley…
Great service as always Brayley Dunstable. Would not take my car anywhere else. Friendly helpful staff
February 26, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Tracy, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
First service feedback for my EV3
First service feedback for my EV3. Excellent service experience throughout. Jordan worthy of note, 10 out of 10. A very happy customer.
February 23, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Linda, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Jordan was very helpful
Jordan was very helpful. Wait for service was started on time and completed with a quick wash despiter the weather.
February 20, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Brian, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
5 stars tells it all
5 stars tells it all. You can't improve on excellence
February 20, 2026
Unprompted review
Appointment booked on time
Appointment booked on time, welcomed and treated very well. Kept well informed by the receptionist. Showed video of the vehicle during service. Great work
February 20, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Tima, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Jordan and Fiona always give great…
Jordan and Fiona always give great service and excellent commnications. Always a pleasure having my car's annual service and MOT done at Brayley Dunstable.
February 6, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi DaBij, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Very good customer service
Very good customer service. I was kept fully informed
throughout with work completed and on.time.
February 18, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Stephen, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Reliable and on time with service…
Reliable and on time with service people very nice and helpful
February 18, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Ian, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
All staff were very polite and…
All staff were very polite and efficient. I always have a great experience when dealing with the Houghton Regis showroom from all staff whatever department they work in.
February 16, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Carol, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
The service experience at Brayley Kia Dunstable
The service experience at Brayley Kia Dunstable was simple, efficient and reassuring. All costs were displayed upfront and video inspection was provided. Any questions or queries I had were answered accurately,. 10 out of 10
February 17, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Bernadette, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great service as always
Great service as always. Kept up to date at each stage of my service. Thank you. You are a great team.
February 16, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Andrea, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Polite and friendly staff
Polite and friendly staff, did a great job
February 9, 2026
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Mark, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
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