Just had my Kia Ceed's annual service, plus some other minor work, done at Brayleys Dunstable. Very easy to request a suitable appointment. Confirmation of appointment very quick. Online check-in also... See more
Company replied
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Outstanding service from Syed Khan when purchasing my new car. He was very informative, professional & went the extra mile. He ensured that I was informed about extras & he went through everything i... See more
Company replied
I purchased my Picanto last Sept 2025. Had the first service done (free of charge) 9th July then booked the car in for its mot in August 27th. I am 81yrs of age and I sat from 10.15 until 2.00, so I t... See more
Company replied
Car service was fine. It’s 18 month old so wasn’t expecting problems. However I have a real issue with my inner screw petrol cap jamming even though I leave it quite loose. When car gets hot it jams a... See more
Company replied
Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Houghton Road, LU5 5BF, Dunstable, Bedfordshire, United Kingdom
- 01582477500
4.8
Excellent
534 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service and warrenty repair
Excellent service and warrenty repair
November 17, 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Richard, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Great service at Dunstable
I recently had occasion to visit the Dunstable Dealership as I had a problem with my Kia Niro which I could not solve myself.
Georgie (Service Department) was friendly, professional and determined to help me. She understood the issue and my anxiety and put me at ease.
Unfortunately, a member of the Sales team was unable to help me and could not assure me that my car was safe to drive.
Georgie then arranged for Dylan (a technician) to look and he quickly and sympathetically sorted out my issue.
Georgie - thank you for your tenacity and customer focus
November 21, 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Julie, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
A gift that's keeing me safe
I have a Picanto still under warranty, but the visual display unit was playing up and that was out of guarantee. The team at Dunstable Kia arranged for me to have a replacement unit, I just had to pay for the fitting. The difference is amazing. The unit is no longer a dangerous distraction and I can see where the car is in relation to the roads. It is much safer for me, and much more useful. Thank you Dunstable Kia.
July 10, 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Rosemary, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Quick and easy service from Kia…
Quick and easy service from Kia Dunstable, always very attentive and efficient.
Thank you Georgina for getting me on my way quickly and always getting back to me promptly.
October 16, 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Luke, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Excellent communication and service
Excellent communication and service. New service report system works well.
October 15, 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Steve, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Took my car in for annual service
Took my car in for annual service, made easy by online booking and immediate callback to confirm date and time. Ive had Kia cars for years now wouldn’t have any other.
October 14, 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Linda, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Professional as always
Professional as always, helpful, polite and friendly.
October 14, 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Mrs Julie, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
They were all good from start to finish.
October 9, 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Dave, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
great service
great service - waiting in store while the car was being services, nice facilities and a helpful team
October 9, 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Louisa, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Smooth process.
Easy to park . Easy to book car in. I was kept informed of progress and given details of options for additional tasks that might be required. I was phoned when car was ready and collection was very straight forward. The car had also been cleaned.
October 8, 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi John, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Oliver in sales & Jordan in service …
Oliver in sales & Jordan in service excellent customer service courteous professional efficient also Georgina when I have dealt with her.
October 2, 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Peter, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Excellent service as usual.
Excellent service as usual.
Thanks to Jordan and the service team for there prompt diagnosing the fault and sorting it out.
October 7, 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Nicholas, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Excellent sales service from Kia Dunstable.…
I recently purchased my new Kia Sportage GT line S from Brayley Kia in Dunstable.
From start to finish, I got excellent service from the salesman, Oliver Tompkins.
The whole process, from initially showing interest, to finally purchasing the car went seamlessly.
Oliver was very friendly, professional and had a wide knowledge of everything Kia.
I would thoroughly recommend Oliver and this Kia dealership.
September 17, 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi John, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Service
Fast efficient and kept me up to date with the progress of the seevice
October 1, 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Richard, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Welcoming reception team.
Welcoming reception team.
Clean and tidy premises, comfortable chairs for waiting in, toilets and refreshments available.
Efficient service, send through a healthcheck with advice.
September 29, 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Karen, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
All work done on time
All work done on time.
Informed at all progress
September 30, 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Tom, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Brayleys Cars are the best
I had dealt with Brayleys Cars with my previous Motability vehicle so I knew I was in good hands when my car was due for renewal.
Herman D’Souza was the chap who arranged all the details, he was so helpful and understanding to my needs and I couldn’t have been happier with the service he provided. I recommend Brayleys for all your Motability needs and ask for Herman a total professional
Thank you Herman
September 23, 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Good service
I had the car collected and returned. Kept up to date with what was happening and asked if there were any other things that I wanted doing to the car. They phoned me later in the afternoon so that I could pay and the car was returned a little while later.
September 29, 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Linda, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Always pleasant staff and efficient…
Always pleasant staff and efficient service.
September 25, 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Colin, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
New car
Always a good experience at brayleys peter deans was fantastic
September 23, 2025
Unprompted review
Reply from Brayleys Cars - Brayley KIA Dunstable
Hi Matt, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
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