Brayleys Cars - Brayley Kia Enfield Reviews 

If I could give this review minus points, I would. Over 3 abortive visits, I found the staff at Brayley's Enfield Kia dealership to be inefficient and unfriendly, and one of their salespeople (Juhel) to be rude and abusive. I have written to the manager with detailed complaints.

The staffs were very helpful, when I arrived one staff member park my car for me as the car park was full, and told me to go into the reception and will come in and make me a drink, which she did. When I return to collect my car she took me to my car and brought it to the exit area for me hence the reason I gave full stars.

I was attended to promptly and politely. My car was available in good time, and I was kept fully informed.
The Service receptionist (Kaylee) was extremely helpful and drove my car out for me, as I am a nervous driver!

I don’t understand why the car had to be there before 10 when it didn’t get any attention until nearly 16.00? I really needed to speak to the technical people as I still have some of the display problems that I had asked them to resolve. That doesn’t seem to be possible and as I could only collect the car after 17.00 there isn’t time to check and resolve issues. Why did they switch the auto lights off?

Very happy with our experience with Brayley Kia Enfield. Our salesman Ahmed was the best car salesman we have every had. He was so kind and patient. Pleased with our new car.

Jeni in sales and Louise in admin were so helpful in every aspect of me trading in my 3 year old Kia Picanto for a new one. Their personal service and knowlage made the whole purchase so easy.

I bought a car yesterday. Juhel Ahmed was the sales person. He was very helpful and knowledgeable regarding the product. An enjoyable experience. Thanks for employing people with that kind of expertise.

Recently had my 5 year old Picanto serviced and MOT'd. Efficient, professional and very pleasant staff in the service department. Well organised process from booking to completion.

Everything went smoothly. Timely completion, polite and informative.

Tom at Harpenden very polite and professional, and gave me plan of what needed to be ordered

Great service to start with when purchasing the car. When we picked it up it had the incorrect number plates that we payed to get replaced. We were also told we would have a full tank of fuel and a fresh mot. When i drove away from collecting the car (at closing time) it had an empty tank there was not even enough to turn around and take the car back to the forecourt! We called them and were told we would be refunded for the fuel, so we drove 45 minutes home to find the number plates were incorrect so i drove home with no insurance! When i called again they said it would take 3 days over the weekend to get us new plates made and sent to us. Or we could have them made and they would refund us. We had them made and both fuel and number plate receipts were sent to them. After numerous phone calls and a complaint to Kia customer services we were asked for a bank statement to prove who we were! And that no new mot would be done The refund was going back to the original payment card. In total it took over 20 phone calls and approximately 3 months to get the money back it was then logged on the payment as a goodwill payment!
Talk about add insult to injury. Would we recommend them NO.

The car was not clean when it was returned.
Steering was dirty and greasy
Outside seem as if it was wiped with a dirty cloth

From booking to day of the service everything went very well as the staff etc were brilliant.

Great timely service (no pun intended) and managed to fit-in at a late stage of visit some additional work that would otherwise required anther visit or retention of car overnight.

Very professional and helpful. Great Customer service and explained everything.

Warm welcome. Very efficient staff. Great communication.

Fantastic service.
I went in for a recall service. I was asked to wait for 30-40 mins. It was completed before the expected time. The service was very professional, friendly and efficient. i couldn't ask for more.

Ok . ... they did the job but there is always a long wait when collecting the car

Started off brilliantly buying the car with them but the aftercare has been horrendous. We were given the sell on a service called "shine protect" for cosmetic damage repair which sounded great. The reality is far from.

After Shine refused to repair damage due to conditions that were not highlighted to us at the point of sale, the communication with Brayley Kia Enfield has been incredibly poor and made our experience even worse. We fear we have been mis-sold and just want a resolution.

The dealership promised to investigate this matter on our behalf and provide a resolution and clarity on next steps. This was on 21/07. It has been a month since then and we have called Kia Enfield nearly 10 times for an update. Every time they have been quick to say someone will call us back but no follow up is ever received. It has reached the point now where we have repeatedly called to say that we wish to raise a complaint and are told that the manager/product manager is always busy and will contact us. This has yet to happen.

We would still love to speak to someone about the situation and understand where to go next. I would not recommend buying this service nor using this dealership in the future as it stands.

Brayleys Kia at Enfield is very busy place. On my second visit, I was seen by a sales executive Mr Juhel Ahmed and had chance to view the car I was interested to buy. With Mr Juhel's help the buying process was stress free. It was quick and easy buy with the excellent service provided.