Excellent service from the man on reception. The detailed video of my 1st service was outstanding. It's great to see what's going on underneath the vehicle. After seeing this video, I know that my car... See more
Company replied
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Excellent service from the man on reception. The detailed video of my 1st service was outstanding. It's great to see what's going on underneath the vehicle. After seeing this video, I know that my car... See more
Company replied
I originally bought my Mazda from Brayley's Harpenden and have them service and MOT it every year. Arranging the booking was easy and even accommodated the day I wanted. Check in is quick and easy.... See more
Company replied
Friendly and knowledgable staff made my experience as easy as possible and sorted out my requirements with no prblems
Company replied
Superb and fast help from the service team. We had an electrical problem with the car, that needed urgent attention, because we couldn't risk driving it too far and breaking down. Various wa... See more
Company replied
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Luton Road 17, AL5 2UA, Harpenden, England, United Kingdom
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Replied to 31% of negative reviews
Typically replies within 1 week
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Quick easy process, Jordan was particularly helpful. Would definitely use Brayleys again.

Reply from Brayleys Cars - Brayley Mazda Harpenden
Service was completed without any issues and without need for me to return the vehicle. It was a bit pricey though!

Reply from Brayleys Cars - Brayley Mazda Harpenden
All work completed as specified. Car return clean and running better than before the service.
Pleasant dealings with reception staff.

Reply from Brayleys Cars - Brayley Mazda Harpenden
Booked a while you wait appointment was told 2.5 hrs job done in 1.5 hrs so all good car washed and hovered after and job done well no hassle booking process again easy !!! .

Reply from Brayleys Cars - Brayley Mazda Harpenden
Ready and waiting to book the car in when I arrived and completed within the time estimated. Car returned looking clean.

Reply from Brayleys Cars - Brayley Mazda Harpenden
Very good thanks. My car was ready on time, nicely cleaned and seems to be running well.

Reply from Brayleys Cars - Brayley Mazda Harpenden
Great service as usual. BUT... It was my first time using the collection option and am very disappointed/angry that both driver (collecting & dropping off) were doing 40+mph in a 30mph zone. Recorded on dashcam & saved. Customers entrust their vehicles to you, pay you for the service and expect that while the vehicle is in your care you don't break traffic laws.

Reply from Brayleys Cars - Brayley Mazda Harpenden
Aweful. Took car in for service and then had issues as nuts not correctly tightened... Then got charged to get them tightened! Service has changed over the years!

Reply from Brayleys Cars - Brayley Mazda Harpenden
I dropped my car in for a safety recall yesterday, it was an all day appoint so I arranged a courtesy car from Braley. The internal condition of the courtesy vehicle was nothing short of disgraceful. Rubbish on the back seat, grass cuttings and other rubbish in the foot wells, finger marks on the windscreen. The central consul around the gearstick looked like a jam doughnut had been rubbed around it. The only positive was it was so bad the person on the service desk after inspection was genuinely embarrassed.

Reply from Brayleys Cars - Brayley Mazda Harpenden

Reply from Brayleys Cars - Brayley Mazda Harpenden
Happy to recommend Brayley and in particular Giacomo, who was an excellent salesman. Very knowledgeable about all aspects of the car and the finance and with a great friendly manner. He is a real asset to the team.

Reply from Brayleys Cars - Brayley Mazda Harpenden
My Mazda CX-5 was collected within the agreed time frame and the skilled / professional staff and mechanics at Brayleys completed a full annual service and MOT! I was phoned and informed that everything scheduled had been completed and that no issues were found and that my car was on its way back to me!! Another positive and happy experience with ‘The Brayleys Team’!!! Thank You Everyone!

Reply from Brayleys Cars - Brayley Mazda Harpenden
I have recently purchased a Kia CEED from the Harpenden dealership. Danny was extremely helpful, informative and professional and made the whole process of buying a car very easy and efficient. Thank you.

Reply from Brayleys Cars - Brayley Mazda Harpenden
Easy to book service and MOT, easy drop off. Clear information on what they recommend doing and pricing. Quick collection and documentation.
Car sparkling clean inside and out. Drives very nicely when picked up.

Reply from Brayleys Cars - Brayley Mazda Harpenden
I came in with my son and daughter to search for our new vehicle, and we where helped by Jack at the harpenden branch and he was fantastic he was super patient and explained everything so well so we came in the next day and ordered our vehicle with him.
He is a real asset to the company

Reply from Brayleys Cars - Brayley Mazda Harpenden
We had a very positive experience in buying and selling a car at Brayleys. Andi was very welcoming and helpful during the whole process from taking us on a test drive to providing all the information we needed to choose the right model of car for us. We could not recommend them more highly.

Reply from Brayleys Cars - Brayley Mazda Harpenden

Reply from Brayleys Cars - Brayley Mazda Harpenden
Service received from Sales person was second to none. Professional, quick and respectful. Received car yesterday and it is beautiful! Exceeds expectations.

Reply from Brayleys Cars - Brayley Mazda Harpenden
Service staff were friendly and efficient.

Reply from Brayleys Cars - Brayley Mazda Harpenden
Tom and the lady from reception (Apologies i was not able to get her name) were simply brilliant and helpful.
I will definitely go there again.

Reply from Brayleys Cars - Brayley Mazda Harpenden
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