Brayleys Cars - Brayley Mazda Harpenden Reviews 

168
TrustScore 4.5 out of 5

4.6

Luton Road 17, AL5 2UA Harpenden, England, GB


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Rated 5 out of 5 stars

Excellent service from the man on reception. The detailed video of my 1st service was outstanding. It's great to see what's going on underneath the vehicle. After seeing this video, I know that my car... See more

Company replied

Rated 5 out of 5 stars

I originally bought my Mazda from Brayley's Harpenden and have them service and MOT it every year. Arranging the booking was easy and even accommodated the day I wanted. Check in is quick and easy.... See more

Company replied

Rated 5 out of 5 stars

Friendly and knowledgable staff made my experience as easy as possible and sorted out my requirements with no prblems

Company replied

Rated 5 out of 5 stars

Superb and fast help from the service team. We had an electrical problem with the car, that needed urgent attention, because we couldn't risk driving it too far and breaking down. Various wa... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Used Auto Parts Store
  4. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Luton Road 17, AL5 2UA, Harpenden, England, United Kingdom

  • 01582 464100

4.6

Excellent

TrustScore 4.5 out of 5

168 reviews

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No recent history of asking for reviews

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Replied to 31% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(168)

3,010 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick easy process

Quick easy process, Jordan was particularly helpful. Would definitely use Brayleys again.

May 2, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Mazda Harpenden

Thank you very much for your great review - we appreciate your custom and look forward to seeing you gain.

Rated 5 out of 5 stars

Service was completed without any…

Service was completed without any issues and without need for me to return the vehicle. It was a bit pricey though!

April 29, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Mazda Harpenden

Hi Gary, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

All work completed as specified

All work completed as specified. Car return clean and running better than before the service.
Pleasant dealings with reception staff.

April 25, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Mazda Harpenden

Thank you very much for your positive feedback. We are pleased to hear that all went to plan and look forward to seeing you in future.

Rated 5 out of 5 stars

Mazda 2 1st service

Booked a while you wait appointment was told 2.5 hrs job done in 1.5 hrs so all good car washed and hovered after and job done well no hassle booking process again easy !!! .

April 12, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Mazda Harpenden

Hi Paul, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Satisfied customer

Ready and waiting to book the car in when I arrived and completed within the time estimated. Car returned looking clean.

April 9, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Mazda Harpenden

Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Very good thanks

Very good thanks. My car was ready on time, nicely cleaned and seems to be running well.

April 4, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Mazda Harpenden

Hi David, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 3 out of 5 stars

Great service as usual BUT...

Great service as usual. BUT... It was my first time using the collection option and am very disappointed/angry that both driver (collecting & dropping off) were doing 40+mph in a 30mph zone. Recorded on dashcam & saved. Customers entrust their vehicles to you, pay you for the service and expect that while the vehicle is in your care you don't break traffic laws.

March 26, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Mazda Harpenden

Thank you for your review. We are sorry that this occurred and will speak to our driving team regarding this matter to prevent future recurrence.

Rated 1 out of 5 stars

Aweful service

Aweful. Took car in for service and then had issues as nuts not correctly tightened... Then got charged to get them tightened! Service has changed over the years!

March 15, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Mazda Harpenden

Thank you for your review; we are sorry that you are dissatisfied. A member of the team will be in contact to talk through the facts with you after the Easter break.

Rated 1 out of 5 stars

Courtesy car shambles

I dropped my car in for a safety recall yesterday, it was an all day appoint so I arranged a courtesy car from Braley. The internal condition of the courtesy vehicle was nothing short of disgraceful. Rubbish on the back seat, grass cuttings and other rubbish in the foot wells, finger marks on the windscreen. The central consul around the gearstick looked like a jam doughnut had been rubbed around it. The only positive was it was so bad the person on the service desk after inspection was genuinely embarrassed.

March 27, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Mazda Harpenden

Thank you for your review. We're sorry that the cleanliness of the courtesy vehicle spoiled your experience and will address this with the service team.

Rated 5 out of 5 stars

Happy to recommend Brayley and in…

Happy to recommend Brayley and in particular Giacomo, who was an excellent salesman. Very knowledgeable about all aspects of the car and the finance and with a great friendly manner. He is a real asset to the team.

March 16, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Mazda Harpenden

Hi Hilary, Thank you very much for your kind words and this wonderful review! We really appreciate it and are delighted to hear how pleased you are with the service provided by Giacomo. We look forward to continuing to welcome you into the dealership for many more years.

Rated 5 out of 5 stars

Brayleys Mazda Harpenden

My Mazda CX-5 was collected within the agreed time frame and the skilled / professional staff and mechanics at Brayleys completed a full annual service and MOT! I was phoned and informed that everything scheduled had been completed and that no issues were found and that my car was on its way back to me!! Another positive and happy experience with ‘The Brayleys Team’!!! Thank You Everyone!

March 14, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Mazda Harpenden

Thank you very much for taking time to review your experience so positively. We're glad that all went well and look forward to seeing you in future.

Rated 5 out of 5 stars

Excellent Service

I have recently purchased a Kia CEED from the Harpenden dealership. Danny was extremely helpful, informative and professional and made the whole process of buying a car very easy and efficient. Thank you.

March 11, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Mazda Harpenden

Thank you very much for taking time to review your experience so highly. We appreciate your custom and look forward to seeing you in future.

Rated 5 out of 5 stars

Easy service and MOT

Easy to book service and MOT, easy drop off. Clear information on what they recommend doing and pricing. Quick collection and documentation.
Car sparkling clean inside and out. Drives very nicely when picked up.

March 8, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Mazda Harpenden

Hi Duncan, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Kia Sportage

I came in with my son and daughter to search for our new vehicle, and we where helped by Jack at the harpenden branch and he was fantastic he was super patient and explained everything so well so we came in the next day and ordered our vehicle with him.
He is a real asset to the company

March 8, 2024
Unprompted review
Brayleys Cars - Brayley Mazda Harpenden logo

Reply from Brayleys Cars - Brayley Mazda Harpenden

Thank you very much for your great review. We're pleased to hear that you were well looked after and delighted to hear that you have purchased a car from us.

Rated 5 out of 5 stars

We had a very positive experience in…

We had a very positive experience in buying and selling a car at Brayleys. Andi was very welcoming and helpful during the whole process from taking us on a test drive to providing all the information we needed to choose the right model of car for us. We could not recommend them more highly.

February 29, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Mazda Harpenden

Thank you very much choosing to buy from us and for your great feedback. We will share your kind comments with Andi.

Rated 5 out of 5 stars

Reliable and quick

Reliable and quick
Very helpful at all times.

February 28, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Mazda Harpenden

That's great to hear - thank you very much for taking time to rate and review your experience so positively!

Rated 5 out of 5 stars

Service received from Sales person was…

Service received from Sales person was second to none. Professional, quick and respectful. Received car yesterday and it is beautiful! Exceeds expectations.

February 27, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Mazda Harpenden

Thank you very much for your great rating and comments. We appreciate your custom and are delighted to hear that you are enjoying your fabulous new car!

Rated 4 out of 5 stars

Service staff were friendly and…

Service staff were friendly and efficient.

February 23, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Mazda Harpenden

Hi Adam - thank you for your review and kind words. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Exceptional

Tom and the lady from reception (Apologies i was not able to get her name) were simply brilliant and helpful.
I will definitely go there again.

February 19, 2024
Unprompted review
Brayleys Cars - Brayley Mazda Harpenden logo

Reply from Brayleys Cars - Brayley Mazda Harpenden

Thank you very much for your great review. The front desk team really appreciate your positive feedback and look forward to seeing you in future.

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