Excellent service from the man on reception. The detailed video of my 1st service was outstanding. It's great to see what's going on underneath the vehicle. After seeing this video, I know that my car... See more
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I originally bought my Mazda from Brayley's Harpenden and have them service and MOT it every year. Arranging the booking was easy and even accommodated the day I wanted. Check in is quick and easy.... See more
Company replied
Friendly and knowledgable staff made my experience as easy as possible and sorted out my requirements with no prblems
Company replied
Superb and fast help from the service team. We had an electrical problem with the car, that needed urgent attention, because we couldn't risk driving it too far and breaking down. Various wa... See more
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Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Luton Road 17, AL5 2UA, Harpenden, England, United Kingdom
- 01582 464100
4.6
Excellent
168 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve been using Braleys cars for a few…
I’ve been using Braleys cars for a few years now and as a family we have bought four vehicles from Tim at the harpenden branch with always brilliant service and customer care, will be returning for another vehicle soon
December 1, 2022
Unprompted review
Reply from Brayleys Cars - Brayley Mazda Harpenden
Thank you very much for your loyal custom, and for taking time to leave such a great review. Hopefully we will continue to look after your motoring requirements in the future.
Great customer service
Great customer service, informative every step of the way
February 23, 2023
Unprompted review
Reply from Brayleys Cars - Brayley Mazda Harpenden
That's fantastic to hear - we appreciate your custom, and that you took time to share your experience. Thank you!
Reliably good
The staff are friendly, you are kept abreast of any changes to the work required and know the financial damage in advance. Shame the complimentary cleaning has stopped but understand it.
I have no reason to think the work isn't carried out efficiently and responsibly as the car goes from year to year without extras!
January 18, 2023
Unprompted review
Reply from Brayleys Cars - Brayley Mazda Harpenden
Hi Jenny, Thank you for your review. We appreciate your positive feedback about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
Friendly reception
Friendly reception
Repair carried out within timescale
January 5, 2023
Unprompted review
Reply from Brayleys Cars - Brayley Mazda Harpenden
It's great to hear that all went well - thank you very much for taking time to rate and review us.
Superb and fast help from the service…
Superb and fast help from the service team.
We had an electrical problem with the car, that needed urgent attention, because we couldn't risk driving it too far and breaking down.
Various warning messages flashing on the screen, couldn't open the boot, tyre pressure indicator showing a fault, but nothing wrong.
The team quickly identified the issue, the Battery was at end of life and the very cold weather pushed it over the edge, so we needed a new battery. This was replaced and everything is now working. Fast and efficient. Thank you
December 30, 2022
Unprompted review
Reply from Brayleys Cars - Brayley Mazda Harpenden
We're delighted to have been able to assist and appreciate you taking time to review us - thank you!
Great experience as always
Great experience as always. Tom is fabulous on the front desk - very helpful , professional & a calm manner. Car was sorted in time scale & for price quoted. Got my phone call to let me know when it was ready. Very happy
November 22, 2022
Unprompted review
Reply from Brayleys Cars - Brayley Mazda Harpenden
It's great to hear that you were well looked after. We really appreciate your custom and look forward to seeing you again.
Brayleys carried out a service
Brayleys carried out a service, mot and a fuel pump recall.
Work carried out efficiently and handed back nicely washed and cleaned.
Excellent customer service.
October 10, 2022
Unprompted review
Reply from Brayleys Cars - Brayley Mazda Harpenden
Great to hear that all went well - thank you very much for taking time to leave such positive feedback!
Reply from Brayleys Cars - Brayley Mazda Harpenden
Thank you very much - we look forward to seeing you again!
Excellent in all respects
The collect and return service was a godsend during a time of family illness. Overall the experience was both courteous and efficient.
September 22, 2022
Unprompted review
Reply from Brayleys Cars - Brayley Mazda Harpenden
The team are motivated to deliver great customer service so really appreciate your feedback. Thank you very much!
Above and beyond
I booked a service and MOT appointment via the Official UK Mazda booking service. When I arrived at Brayley's Harpenden, due to a technical issue out of their control, my appointment did not show up on their booking system.
The Team, Tom, Lee and Niamh, provided excellent customer service that went above and beyond. Despite it being a very busy day for them, and me turning up for a booking they knew nothing about, they manged to fit in both the service and MOT and provided a courtesy car. Cannot thank them enough for fitting us in.
Friendly, helpful, can-do approach. 100% recommend!
September 14, 2022
Unprompted review
Reply from Brayleys Cars - Brayley Mazda Harpenden
We really appreciate you leaving a positive review - we're sorry for the booking glitch but glad that the team were able to work together to overcome it. Thank you!
Fantastic …
This is my 4th car I have purchased from Brayleys and the service is fantastic from sales to the service department.
September 13, 2022
Unprompted review
Reply from Brayleys Cars - Brayley Mazda Harpenden
Thank you very much for reviewing us. We really appreciate your loyal custom and look forward to seeing you in future.
Excellent
Excellent. Pleasant staff, detailed report, the latte coffee was good, and the cold water was fresh and cool. The customer area of the showroom is a great place to spend waiting time, with a TV and reading material to hand.
June 30, 2022
Unprompted review
Reply from Brayleys Cars - Brayley Mazda Harpenden
Thank you for your great rating and review - feel free to call in and enjoy a latte whenever you're passing!
Excellent service
Excellent service, Jordan was extremely helpful and arranged the car to be collected and delivered. The car was immaculate. Jordan ensured all my queries were dealt with. highly recommended
June 30, 2022
Unprompted review
Reply from Brayleys Cars - Brayley Mazda Harpenden
Thank you very much for your positive feedback. Jordan and the Harpenden team are making great efforts to provide first-class service so reviews like yours are particularly appreciated.
Excellent service
Excellent service carried out on time and with courtesy. Many thanks.
June 22, 2022
Unprompted review
Reply from Brayleys Cars - Brayley Mazda Harpenden
Thank you for taking time to share your positive experience - it's much appreciated by our team!
Excellent service as always
After a problem with my passenger window not closing, Brayleys booked me in quickly and fixed it within a few hours. Helpful, courteous and professional service as always. Thank you.
June 17, 2022
Unprompted review
Reply from Brayleys Cars - Brayley Mazda Harpenden
It's fantastic to hear that your issue was resolved quickly. Thank you for taking time to leave such a great review!
Dishonest sales tactics and lies all the way.
Dishonest sales tactics, inaccuracy during finance application and then lies regarding car I bought.
Flagged during test drive that geometry is off, salesman said it was tire pressure, when I picked it up went to petrol station, not one tire had correct pressure.
Car covered in scratches, salesman act surprised that that wasn't there yesterday when they were getting it ready.
Avoid used cars from Brayley's this is second time I was treated like that, I'm done with this franchisee.
Service part if business at harpenden is great. Avoid sales, beyond horrible.
May 2, 2022
Unprompted review
Reply from Brayleys Cars - Brayley Mazda Harpenden
We're sorry to hear that your experiences of our Harpenden sales department have been so much poorer than those of other customers. A member of the management team will be in touch to discuss these issues with you.
Caring and professional
The service team were very understanding and helpful. They dealt fairly with me and gave great advice regarding what I thought was my car's issue.
April 29, 2022
Unprompted review
Reply from Brayleys Cars - Brayley Mazda Harpenden
Thank you for taking time to leave us such positive feedback - it's greatly appreciated by the service team.
Who else would give out a zero invoice…
Who else would give out a zero invoice for locating a bolt that was left behind when our MX5 manufactured 12 years ago dicided to dislodge itself and started to rattle. They always go the extra mile.
April 27, 2022
Unprompted review
Reply from Brayleys Cars - Brayley Mazda Harpenden
We're glad to hear the team looked after you - thank you for your loyal custom and for taking time to leave such a great review.
Great costumer service!!
Great costumer service!!! Reliable team, I would recommend!!!
April 18, 2022
Unprompted review
Reply from Brayleys Cars - Brayley Mazda Harpenden
Thank you for your great rating and review!
Minor warranty repair was done whilst…
Minor warranty repair was done whilst waiting within the time stated. Service reception staff helpful and courteous.
April 14, 2022
Unprompted review
Reply from Brayleys Cars - Brayley Mazda Harpenden
We're glad that all went to plan. Thank you for rating us so highly!
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