Brayleys Cars - Brayley Nissan Coventry Reviews 

Efficient friendly

Loosing all power on my Epower Qashqai the service department gave me guidelines on how to restart my car enabling me to bring it into Brayleys for investigation. My car was checked over and fixed very quickly under warranty. First class service from Brayleys.

This was my first service with Nissan. Easy to book, good customer service, service was completed quickly and communication was great m, keeping me informed of progress and issues along the way. Would recommend Brayleys.

We went to Brayleys Nissan for a test drive in a Nissan Leaf and ended up buying a used Nissan Leaf with exceptionally low mileage that met all our requirements.
However, the overall experience was not just about the vehicle, but the salesperson Sam Evans-Parr was efficient, very knowledgeable about the product and with no urgency or obligation to purchase a vehicle. Sam was polite and informative about the questions I asked. The car options too fit my criteria were very satisfactory with Sam detailing all model differences and explaining the specifications so a complete electric vehicle novice like myself could understand and able to make an informed decision. An overall very pleasant car purchase experience. Brayleys Nissan is well worth a visit if you are looking to purchase a new or used car, there is wide range to meet your personal needs and at a good price with excellent service and after care.

Very sufficient service full check great recommended

I went into Brayleys after a disappointing morning (nothing to do with cars) to cheer myself up and look at a potential car for my Motability changeover.
So glad I did! Sam (the Motability chap) greeted me with a smile and a lovely Christmas jumper! To be fair I knew which car I was interested in, but Sam made the entire process so straightforward and simple (and was so courteous with it all). I was so pleasantly surprised at how quickly the whole thing happened. So after a disappointing morning I left with a new car on order and a smile on my face. Can’t fault the dealership and I’ve been kept informed at all points as well as a follow up info package from day one. Highly recommended.

Extremely disappointing experience – buyer beware

Workshop visit 1 : All reported problems, excluding brake noise unreaolved

Workshop Visit 2 : All reported problems after video evidence and test drive with master mechanic remain unresolved (excluding rear parcel shelf rattle, but I have not tried opening the boot since that fix)

Service department, very efficient at giving excuses and reason why the problem cannot be fixed, the dealership are now replacing control modules, despite advising Nissan customer service services the problems were fixed and the previous comment from the dealership as evidence was not provided - The dealership now have all the video evidence and on the second repair visit many of the problems that irritate me the most have been left unresolved - I now need a third workshop visit where they advised the replacement control module will fix my problems - I am less optimistic and it seems more like we’re playing replacing control module russian roulette.

I collected a used car from Brayleys at the beginning of December. From the outset, the vehicle had an array of faults, many of which still remain unresolved today, these are not mechanical faults but software faults (which means this dealer pretends they are not faults)

The dealership made multiple attempts to “repair” these issues. In reality, those attempts failed. Problems were either not fixed at all or reappeared immediately after collection. I documented everything carefully, including video evidence showing that the so-called repaired items were still faulty after the work was supposedly completed.

When I raised concerns about the quality and effectiveness of the repairs, Brayleys’ response was consistently the same: the faults were described as intermittent, or I was told there was “no fault found”. In other words, rather than fixing the problems, excuses were provided as to why they could not be repaired.

Due to my lack of confidence in the dealership, I escalated the matter to Nissan Customer Services. I supplied extensive evidence, including videos clearly demonstrating that the issues persisted after the repairs. Unfortunately, this escalation achieved nothing.

My assigned caseworker, Shannon, appeared not to have reviewed the evidence at all. Despite the volume of material provided, there was no meaningful investigation. Instead, Nissan Customer Services relied solely on the dealership’s assurances that the vehicle was not faulty and that they would “monitor” it. After keeping me waiting for over a week, I was simply told there was no case for rejection.

This dealership service department lied to the customer about fixing the problems and lied to Nissan customer services, I had video evidence these fixed faults still being faults and getting worse, unfortunately Nissan did not view those videos (analytics tells me that)

The outcome is that I am now left with a car I do not trust, from a dealership I trust even less this extends to Nissan.

Brayleys promote a 30-day money-back guarantee, but based on my experience, this should not be relied upon. If a fault is deemed intermittent or inconvenient to diagnose, it simply will not be repaired, and the guarantee becomes meaningless.

This situation demonstrates why trusting a dealer selling approved or fully serviced used cars can be a mistake. It also shows that Nissan Customer Services, at least in this instance, will side with the dealership regardless of the evidence provided by the customer.

As a result, I have no option but to sell the vehicle to an independent buyer and absorb a significant financial loss. I have zero intention of returning the car to a service centre that has demonstrated incompetence and a willingness to misrepresent the situation to both Nissan and the customer.

I strongly advise anyone considering buying a car from this dealership to be extremely cautious.

Very friendly and helpfull booking in staff ,kept informed and ready for collection at time requested .
Reasonable price,but wish the site was nearer to Hinckley as no collection service .

We had a great experience with Nathan, who is very lovely and helpful! Would highly recommend his service.

From my First communication with Harry and Emily they kept me informed with what was happening al the way until they found me my car and they couldn’t do enough for me so I would throughly recommend Nissan Coventry

No pressure, polite salesman, (Nathan Miller). Good knowledge before, during test drive and after. Car presented at "hand over", serviced and valeted. Excellent service, highly recommended.

Wonderful and helpful staff, nothing was a problem for them. Everything explained clearly. Service was super efficient. Very pleased,

We went into the Nissan dealership Coventry with little to no idea of what car we wanted. Had an appointment with Alistair and he walked us through a range of cars that would fit our needs and then narrowed the choice down to the amazing car that we now have. Alistair went above and beyond throughout the whole process to ensure we were comfortable and receiving the best customer experience and not trying to rip us off as previously experienced at other dealers. He really connected with our views and Nissans views, merged them together to create this unforgettable experience and really making us feel apart and engaged in to the Nissan family. Not only will we be coming back and requesting Alistair to serve us, but we will in fact be asking anyone we know who are looking for a new car, to head down to Nissan Coventry and ask to book an appointment with Alistair. We cannot put into words on this review, how grateful we are for all his help and expertise.

Really good and reliable looking love how u get a video showing u ur car getting serviced and explaining what there doing and love the staff they are all lovely people and friendly and can have a good laugh with them

Easy to book, pre-appointment checks appreciated, made to feel very welcome and comfortable in the customer waiting area, regular updates whilst I was there, lovely staff - also loved the chill-out music, just the right volume!

We were a bit apprehensive when we first entered the dealership to view the deals for a new car to suit our needs and budget. After visiting other Brand dealerships where we were pounced on by Sales as soon as we entered the Showroom we were met by a Lad called Josh after a few minutes or so who was extremely pleasant& polite and asked if we needed assistance.
He was very helpful and after listening to our preferences regarding choice and price of car, he quickly narrowed things down to suit our needs.
When we first entered the building we never imagined we would be purchasing a new car on the day but with the help & advice from Josh we were both convinced this was the right car & deal for us.
We are now the proud owners of a Nissan Qashqai thanks to Josh.

The staff were extremely professional and knowledgeable and made my feel very valued as a customer.

Just bought an electric Nissan Leaf and had a really good experience overall. It was actually my first ever test drive in an electric car and I was genuinely impressed – smooth, quiet, and surprisingly quick.

Emily, who handled the sale, was great throughout. She was friendly, easy to deal with, and explained everything clearly without any pushy sales talk. She made the whole process feel straightforward and stress-free.

The car was exactly as described, well presented on collection, and everything went smoothly from start to finish. Very happy with the Leaf and the service – would definitely recommend. Thank-you.

Excellent communication from helpful staff.

Top class as always. Arrived at 8am and my car was ready within an hour after an interim service