Brayleys Cars - Brayley Nissan Coventry Reviews 

408
TrustScore 4.5 out of 5

4.7

Spon End, CV1 3HF Coventry, England, GB


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Rated 5 out of 5 stars

Emily went out of her way to ensure vehicle was at the garage (moved from compound)for me to collect on the Saturday morning as with family/work commitments it was the only day available for me.car wa... See more

Company replied

Rated 4 out of 5 stars

Staff friendly and professional and were prepared for my appointment. A courtesy car was available at reasonable cost that saved me an hour and a half journey home by public transport after dr... See more

Company replied

Rated 5 out of 5 stars

After having an average experience with Swindon Nissan, Alistair at Brayleys couldn’t have been more helpful from first phone call onwards. Everything was made easy and well explained, and the sales p... See more

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Rated 5 out of 5 stars

My Aryia was poorly & decided to stop charging. I called Bradleys & they offered me a next day appointment straightaway. My car had to stay in waiting for parts & i was offered alternative transport i... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Used Auto Parts Store
  4. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Spon End, CV1 3HF, Coventry, England, United Kingdom

  • 02477674436

4.7

Excellent

TrustScore 4.5 out of 5

408 reviews

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No recent history of asking for reviews

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Replied to 31% of negative reviews

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4.7

All reviews

(408)

3,119 reviews in the last 12 months

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Rated 5 out of 5 stars

I want to personally thank Josh for an amazing experience

I want to personally thank Josh from sales, for everything he did for me.
Your kindness, patience, and genuine care meant so much, and I will never forget the surprise of seeing the car waiting for me at my home. It was such an emotional and special moment.
You made the whole experience feel easy, personal, and truly supportive.
Thank you, Josh, for going above and beyond. I’m incredibly grateful.I highly recommend Josh from sales.
Thank you Joshua 😊 🙏 💓 ☺️ 💗

February 26, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Coventry logo

Reply from Brayleys Cars - Brayley Nissan Coventry

Hi Aura, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

I took my car in for a recall job.

I took my car in for a recall job.
They did the job in good time and also did a free vehicle health check.
The staff were friendly and efficient.
There was a lovely waiting area with complimentary drinks

February 23, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Coventry

Hi Sarah, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Great customer service from Ryan

Great customer service from Ryan, who kept me informed at every point from checking my vehicle in for unscheduled work, to helping arrange a courtesy car, informing me of progress, and getting me back on the road.

February 23, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Coventry logo

Reply from Brayleys Cars - Brayley Nissan Coventry

Hi Brett, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

The staff at Coventry Nissan Brayley…are so welcoming, professional, keep you informed completing all work to a high standard. Keep up the excellent work, I would have no hesitation in recommending Coventry Brayley to friends and family

The staff at Coventry Nissan Brayley Coventry are so welcoming, professional at all times and of coursed fixed my car. All the work was completed with no issues in an agreed timely manner to the expected outcome as I expected.

February 18, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Coventry

Hi Lee, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Good Experience.

Mr Newport was very helpful, warm and knowledgable about the vehicle (Nissan Leaf). I would not hesitate to buy from here in the future.

February 4, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Coventry logo

Reply from Brayleys Cars - Brayley Nissan Coventry

Hi Rama, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Excellent service once again

February 19, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Coventry

Hi Robert, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Staff excellent

Staff excellent, everything explained.
Spare ordered and subsequent repair to be carried out on arrival

February 19, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Coventry

Hi Doug, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Always a brilliant service and mot

February 18, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Coventry

Hi Margaret, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Service and MOT

From the moment I rang to book my car in for a service and MOT to receiving the car back the whole process was flawless I was kept updated throughout.
Also the customer service was excellent and staff very knowledgeable.
I will be using the dealership again.

February 12, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Coventry logo

Reply from Brayleys Cars - Brayley Nissan Coventry

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

My vehicle had a recall so booked in at…

My vehicle had a recall so booked in at Brayleys Nissan. Handed over my key & was told it could take either an hour or 5 hours but a 5 minute check would establish which. I had barely sat down & was considering helping myself to a coffee when my keys were returned to me as they were able to fit a grommet to my vehicle without them even moving it from the customer parking space! Now that’s quick! Would definitely recommend & will use them again when needed. Thank you!

February 10, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Coventry logo

Reply from Brayleys Cars - Brayley Nissan Coventry

Hi Martine, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

My car was collected first thing very…

My car was collected first thing very friendly and helpful. I asked for information about service plan and I received a call later that morning . Everything fully explained about the service and Hezlth check video .

February 17, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Coventry

Hi Sue, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 3 out of 5 stars

Will be using a local garage from now on

Had my car serviced here since new, every year my car has had a mini valet with the service plan, wash and clean and hoover inside, unhappy that this didn’t happen this year, in fact my car was filthy inside left by the mechanics, dirty muddy foot prints on the mats, dirt up the plastic trims, had to clean the car when I got it home. On a more serious note last year I had a CRITICAL oil leak picked up on the service here that I was quoted over £1000 to get fixed, declined and took car to my local garage who laughed and said no issues found, had no work done on this critical oil leak and have no issues with oil levels. Nissan found no oil leak this year 🤔 make of that what you will

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

They came and picked up my vehicle…

They came and picked up my vehicle recorded the service and brought it straight back

February 6, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Coventry logo

Reply from Brayleys Cars - Brayley Nissan Coventry

Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Brilliant customer services

February 2, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Coventry logo

Reply from Brayleys Cars - Brayley Nissan Coventry

Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Car was picked up on time

Car was picked up on time. Service carried out & I was advised that tall was fine.
Car then returned as advised

February 4, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Coventry logo

Reply from Brayleys Cars - Brayley Nissan Coventry

Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Annual service and MOT

They collected and returned my car after servicing and MOTing it which was a godsend as i have to go to the QE hospital each day for Radiotherapy Treatment for Cancer so this service was a lifeline to me as i couldn't drive my car up to the showroom and Josh was very helpful as well and the only slight gripe i had was that they didn't wash and clean my car out this time but apart from that i was very satisfied with the service that Brayley's offered me.

February 4, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Coventry logo

Reply from Brayleys Cars - Brayley Nissan Coventry

Hi Richard, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Had a recall on my Nissan .

Had a recall on my Nissan .
Took 10 minutes to fix .
Just had time for a coffee.

February 2, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Coventry logo

Reply from Brayleys Cars - Brayley Nissan Coventry

Hi David, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Being made welcome spoken to with…

Being made welcome spoken to with respect adviced by proffessional personel wonderful people welldone nissan brayley

February 2, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Coventry logo

Reply from Brayleys Cars - Brayley Nissan Coventry

Hi Peter, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Excellent service

Excellent service
Josh was extremely helpful and professional and he made buying our used Xtrail very easy
Thank you we would recommend Brayleys to anyone who is looking for a Nissan car.

January 31, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Coventry logo

Reply from Brayleys Cars - Brayley Nissan Coventry

We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Sam the sales person was very helpful…

Sam the sales person was very helpful though out the sale of the car . And the hand over was very good he when though every item on the vehicle to show me how it all worked .

January 26, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Coventry logo

Reply from Brayleys Cars - Brayley Nissan Coventry

Hi Paul, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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