Brayleys Cars - Brayley Nissan Manchester Reviews 

302
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TrustScore 4 out of 5

4.1

Chancellor Lane, M12 6JZ Manchester, England, GB

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Rated 3 out of 5 stars

Staff fantastic, however forgot to fit my winter tyres during a minor service even after paying for it, just inconvenient having to take it back. Would have been five stars if got it right first visit... See more

Rated 5 out of 5 stars

Excellent service from start to finish! The staff were quick, friendly and welcoming, and everything was handled professionally. They were honest and straightforward throughout, which really gives you... See more

Company replied

Rated 5 out of 5 stars

Exceptional customer service from Anthony Hulland At Nissan Manchester.. Very good experience from initial contact to handover. Anthony was very easy and straightforward to deal with ,he runs thr... See more

Company replied

Rated 5 out of 5 stars

Tony was very polite and professional. He explained everything in a very clear and easy manner. Very pleased with the customer service received from Tony

Company replied


Company details

  1. Car Dealer
  2. also in
  3. Auto Repair Shop
  4. Used Auto Parts Store
  5. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Chancellor Lane, M12 6JZ, Manchester, England, United Kingdom

  • 01614253283

4.1

Great

TrustScore 4 out of 5

302 reviews

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1-star

No recent history of asking for reviews

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Replied to 27% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(302)

3,471 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service and low…

Excellent customer service and low pressure sales. Good deals in extended warranty

May 30, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Manchester

Hi Melanie, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

Brilliant

Very pleased with everything Richard
Made all parts of the process very easy,

and explained in language I could understand.overall very happy.

May 28, 2025
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Reply from Brayleys Cars - Brayley Nissan Manchester

Hi John, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 4 out of 5 stars

Helpful

Helpful, friendly and informative staff.

May 12, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Manchester

Hi Anne, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

Fast

Fast, friendly service, recall updated completed quickly with no problems and complimentary car cleaning!

May 8, 2025
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Reply from Brayleys Cars - Brayley Nissan Manchester

Hi Craig, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

New car…

Great quick service kept well informed on updates. Everything explained when picking up the car. Helped set up app.

April 29, 2025
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Reply from Brayleys Cars - Brayley Nissan Manchester

Hi Jayne, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

A great experience!

Gareth was great right from the Beginning. He kept in touch and even sent me a personal video tour of the car I wanted to buy! He arranged the road tax and sent me all the relevant documents by email. He even personally delivered the car to me after a long day at work (around a three hour drive one way!)
I absolutely love my new Juke! It's perfect and like that I get RAC too!
Thanks so much! Your company have got customer service so right! Would buy a car from you again in a heartbeat 💓

April 23, 2025
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Reply from Brayleys Cars - Brayley Nissan Manchester

Hi Belinda, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Great experience all round.

Great experience all round, the choosing and the car itself was exclllellent. I know where I am going next time.Brayley nissan.

March 26, 2025
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Reply from Brayleys Cars - Brayley Nissan Manchester

Hi David, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 1 out of 5 stars

£4K FOR A SERVICE!

I have never left a negative review in my life for anyone - but Brayley Nissan Manchester are one exception that I need to share with all of you. Disgraceful dealership. A bunch of scammers and absolute crooks. Travelled from Huddersfield to reach this dealership at 8.00am on Friday 11th April 2025 - having booked my Nissan GTR after speaking to Paul Bottom for an annual service (booked two days earlier) and was quoted approx £2500. On arrival met by Paul Bottom who after scratching his head behind his desktop went on to say the service has now increased to just under £4000 as just changing the engine oil is 'about a £1000'. In two days the service charge had increased from an already ridiculous amount of £2500 to £4000 - absolute dishonest and fraudulent behaviour. To everyone who is thinking of doing any business with this dealership - do so at your own peril as these deceptive, lying crooks will try to fleece you for every penny. Thankfully didn't part with any money at this deceitful dealership and managed to book my GTR with a reputable Nissan GTR specialist for all my service requirements for only £1300!
I would'nt even give these robbers a one star if I could - BEWARE OF BRAYLEY NISSAN ALL CUSTOMERS - UNPROFFESSIONAL, DECEITFUL AND FRANKLY A SWINDLING COMPANY. Nasty nasty staff and dealership.

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

A very good buying experience …

A very good buying experience for our new Nissan Qashqai from Brayley Manchester. Gareth Flood was our salesman and even picked us up from the railway station to take the car home.
I've wanted an automatic car for some time. They don't appear to come up very often so was very happy to find one at Brayley's at the price I wanted to pay. Even got a small reduction on the asking price!
Very happy with the car.

April 2, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Manchester

Hi John, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Fantastic experience

Fantastic customer service, knowledgeable and friendly staff, I felt at ease purchasing my Ariya through the team at Manchester

August 9, 2024
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Manchester

Hi Caroline, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Fantastic Service from Start to Finish

Fantastic Service from Start to Finish

I recently leased a Nissan Qashqai from Nissan Manchester and the experience was excellent from the very beginning. My initial contact was with ‘King’ Chris, who took the time to understand exactly what I was looking for. Within the hour, he came back to me with two tailored options, both covering everything I’d asked for. He clearly explained the breakdown of each option and, importantly, there was no pushy sales talk—just genuine, helpful advice.

Chris kept in regular contact and was happy to answer all of my questions, going the extra mile to make sure I was comfortable with everything. I was then passed over to Keith, who continued with the same high level of service. He checked in regularly to confirm I was happy with my choice and helped arrange convenient times for signing paperwork and collecting the car.

I absolutely love my new Qashqai—it has everything I need and more. Truly fantastic service from start to finish. Highly recommend!

March 31, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Manchester

Hi Vicky, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Excellent service as usual

Easy booking and the usual efficient service from the dealership, new name from previous times but same great service, had to go back for a part to be fitted but Paul on the service desk made it as easy as possible. Definitely recommend.

April 7, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Manchester

Hi Gerry, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

New X Trail lighting reconfiguration.

New X Trail lighting configuration. Brayleys NISSAN Manchester
Great communication from the moment the recall was put into place, great people in particular Tom was very knowledgable and very helpful.
Thanks for the car clean and the 3 cappuccinos.

April 4, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Manchester

Hi David, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Nice and polite staff got the service…

Nice and polite staff got the service done early to help us with the traffic on mach day much appreciated

April 2, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Manchester

Hi Jean, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Richard was absolutely brilliant!

Richard was absolutely brilliant!!
He was so kind and helpful throughout our time together and so well mannered and couldn’t do enough to help with any questions that we had he was more than happy to help and on the day of collecting our car he made the time to show us every single feature of the car and didn’t hesitate to answer the questions we asked he’s a real credit to your team!
It was a great experience and we would certainly recommend you guys to our family and friends!
Thank you again! Mrs F

March 26, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Manchester

Hi Liam, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Excellent service

Excellent service, new car was ready within a week.
Great dealer good customer service.

March 25, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Manchester

Hi Syar, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Richard he's fantastic as usual

Richard he's fantastic as usual, he makes us want to deal with him every time. There's no drama just done with ease. Let's hope it continues because I wouldn't want to go there without him

March 25, 2025
Unprompted review
Brayleys Cars - Brayley Nissan Manchester logo

Reply from Brayleys Cars - Brayley Nissan Manchester

Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

I experienced a good customer service…Knowledge and Competence.

I experienced a good customer service in this branch today from Paul who deals with my car's issues with confidence and that gave me a reassurance about his ability and competency to sort out my car's problem. Thank you Paul.

March 26, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Manchester

Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

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