Brayleys Cars - Brayley Nissan Manchester Reviews 

A few days before visiting Brayleys Nissan Manchester, salesman Steven Bolton sent me a video of vehicle KR19 WHT. I asked about its service history and number of previous owners, and he told me it had three. Based on that, I simply asked if the price could be reviewed. He said no, and I accepted that.

When I then went to the dealership in person with the intention of buying the car at the full advertised price, I was met with shocking behaviour. After I pointed out an issue with the paintwork, another colleague agreed it was noticeable and went to involve the manager. Instead, Steven Bolton came out, raised his voice, told me, “We are not going to lower the price” (even though I hadn’t asked), and then said, “This car is not for you.” He flatly refused to sell me the car despite my clear intention and ability to pay in full.

This behaviour was unprofessional, aggressive, and left me feeling completely unwelcome and uncomfortable. No customer should ever be treated this way.

Brayleys Nissan Manchester has lost an easy cash sale because of one employee’s attitude. Avoid this dealership at all costs if this is how they treat customers, you are far better off going elsewhere.

Given the right information

Easy, quick and professional

A big thank you to Steve Bolton at the manchester branch. Visited on Friday picked my car up Monday afternoon excellent service from first visit to last thank you Steve Bolton

I am extremely dissatisfied with the customer service I received from such a reputable brand. I experienced an issue with my Nissan AC system and reached out to customer service to schedule a booking. The representative informed me that my car would be diagnosed, and if no issues were found with the AC system, I would only need to pay £149 for the diagnostic and servicing. This service took place on May 20, 2025, and I completed the payment.

However, less than two months later, I discovered that the AC system was no longer functioning. When I contacted Brayleys for assistance, I was instructed to return the car for another diagnostic, which I did on July 23. To my shock, I was then informed that it would cost £853.28 to repair the same AC system. Despite my attempts to convey my disappointment, the customer service representative merely justified their actions without addressing my concerns. I expected a higher level of sincerity and professionalism from a well-known brand, and this experience has left me feeling quite let down.

my experience was incredible Nissan the mobility scheme which was very overwhelming as had not had to do this in my life and not driven a car for a few years. I got there and decided I didn’t need to go any other dealership. I felt so comfortable with Richard he explained everything so well and was so professional.

Hello, I was writing for my friend Mustaphs who bought the Nissan Quashai on 30 Jan 2025 at Brayley,Manchester. The registration of his car was MA70 XXX. He was told to have two year service warranty when he bought the car. however, last week, when he sent the car to Brayley Manchester for the gearbox issues, your colleagues were not helpful enough. What I mean is, they first said that Nissan will be responsible for the repair, later on, Nissan found that his car is used as Uber, they suddenly replied him that they will not be responsible for it. It is not acceptable as when he bought the car, no one was mentioning about that if the car for uber will not be covered. Also, no one was showing hi,e the report of how the car was when he bought it. Would you please let me know what can we do in this issue? Really we are very disappointed with the Nissan service this time. I will tell my friends to avoid using Nissan.
Alice

Service was done on time and in the allocated time so my wait was kept to the minimum.
Staff were friendly and helpful.

Sales are fine. If you have to deal with service then good luck. Damage to car while at Brayleys was denied until my partner involved the manager and the damage they bodged was fixed properly. A shame as most of the team are nice. Unfortunately there are several on the service team including those in management who lack any customer skills and are both rude and arrogant

I bought a used Nissan Qashqai from Brayleys Manchester and within just 2 days, the engine warning light appeared. When I contacted them, I was told to keep driving it, that it would "resolve itself" and was likely just a battery issue. It didn’t.

At my insistence, the car was inspected a few days later and I was told that the engine needed to be replaced, all of this happening within the first week after purchase. I requested a refund under my consumer rights, but they refused. Instead, they offered to replace the engine, a process that dragged on for a month with no clear timeline and no transparency.

Despite the vehicle being sold under Nissan’s Approved Used program and covered by warranty, I was refused a courtesy car simply because I hadn't held a UK driving licence for over a year, a restriction not stated anywhere in the warranty documentation.

Throughout this ordeal, I was left without a vehicle, paying insurance and commuting costs, while repeatedly being fed false promises like “next week” or “by Friday.” I requested documentation about the repairs, the part being replaced, and even my official complaint, all refused.

After nearly a month of delay and misleading updates about an engine replacement, I finally received the car back, only to find they had only replaced the timing belt, despite repeatedly claiming they were waiting for a new engine.

Neither Brayleys Manchester nor Nissan has taken proper responsibility. Their customer service has been dismissive, unaccountable, and at times completely unresponsive.

This experience has caused me significant stress, financial burden, and ongoing frustration. I would not recommend Brayleys Manchester to anyone. If you value your time, money, or peace of mind, stay away.

Absolutely fantastic service. I bought and paid online, the car was delivered to my door. When the delivery driver failed to show up, one of the sales staff brought it themselves. Very happy with the care and attention to detail displayed by the team.

I wanted to send a quick thank you to Richard for all your help with buying my new Mobility car at Nissan Manchester . I really appreciated your expertise and guidance throughout the whole process. I'm absolutely loving the car and I'm so grateful for your assistance!

I was given vip experience. I don't think i have had such experience in a while. This guy was so patient, he took his time to make my dream come through after a long time that i haven't drive. Gary is so polite and appear to know his job very well. Am grateful

Good attendance

Had a bad experience at another dealer. Came to Brayleys and cannot fault them. James Boswell made the whole experience what it should be. He really looked after me. I could not be happier and would highly recommend

I purchased a 2020 Volvo XC40 from Nissan Brayley Manchester, trusting that it was a reputable and reliable company. Before making my decision, I spoke with a representative over the phone to inquire about the vehicle's condition, and I was assured that there were no issues. Based on this information, I organized my schedule and travelled 40 minutes to the location. The car appeared to be in good condition however, I noticed a fabric tear inside the vehicle, as seen in the provided images. I was told that this was a minor issue and that the corner plastic piece had fallen off but had been ordered and would be installed upon arrival. Unfortunately, I later realized that this was completely false—the entire upper roof lining needed to be replaced.
Why would a company that values its customers resort to deception just to make a sale? It took two months for me to get this issue resolved. They replaced the lining, but the amount of time and effort I had to invest in this process was exhausting.
Another issue I faced was related to the V5C document. Despite repeatedly providing my correct name and email address, the document was issued with numerous errors. I requested a corrected version to be sent to me, yet after six months, this still has not been done. I am now left using an incorrect document with my name misspelled. Why do I have to continuously fix your mistakes and go through unnecessary trouble? Why is there no proper assistance being offered?
Now, let’s discuss the main problem. Before finalizing the purchase, I conducted a short test drive within Manchester, where the maximum speed limit is 30 mph. Everything seemed fine until I took the car onto the main road. As I began my journey home, I heard a annoying loud like noise coming from the vehicle, which became increasingly apparent beyond 50 mph, particularly from the left side. Not wanting to jump to conclusions, I assumed it might be due to friction from the torn section.
I had been promised that the plastic piece would arrive within a week. However, after consulting with some professionals on this. We realized that the entire roof lining needed replacement. I reported this to the dealership, and yet, I am still living with this persistent noise. The car has been taken back to Manchester twice, only to be returned with no actual resolution. Each time, I was falsely assured that the issue had been fixed. I then took the vehicle to Chester Volvo, where I was informed that extensive investigation would be required, and while a resolution might be possible, there was no guarantee.In addition, I was charged £186 for this assessment—an expense that was supposed to be covered by Brayley, yet they continue to refuse payment. Please review the attached video; spending £20K on a car and having to endure this issue every time you drive is completely unacceptable.The dealership claims they are addressing the situation, but I have experienced far more stress and effort than they have. I have driven over 500 miles solely due to this issue, not even mentioning the fuel costs. All I wanted was to have the problem resolved. Countless hours and days have been spent trying to fix this frustrating matter, while they claim that they have done their part.Now, they say it must be handled under warranty. What warranty are they referring to? This is a five-year-old car that does not suffer from a common chronic issue but rather a unique defect. How do they expect warranty to cover this? If the issue is to be solved through warranty, they should handle it, not me!
I have repeatedly requested a return of the vehicle, yet for six months, I have been misled and left without resolution. I have sent nearly 120 emails regarding this situation. I ask you—should anyone do business with this company? Why am I forced to endure this financial burden for a defective vehicle? Who would accept this level of mistreatment? I NEED A SOLUTION. Of course, I will pursue my legal rights, but I also want all customers and potential buyers to be aware of my experience. This company should be held accountable.

Very professional & made us feel very comfortable.

Richard was amazing from start to finished kept me updated threw out when came to collecting he explained car to me which is helpful

I recently visited Bradley Nissan Manchester for test driving a used Nissan Xtrail or Qashqai petrol automatic.
Sales Executive Mr. Josh attended us and arranged for the test drive for both Xtrail and Qashqai. Since I felt the Xtrail is under powered, we agreed to proceed with Qashqai.

The car had some minor paint works and since we didn’t want to wait any longer we agreed to take it to the showroom during the first week of June.

Manager Mr. Jonathan did an excellent job addressing my concerns on time and arranging for the paint works and getting it done on time.

I would recommend an improvement on the follow up process and keeping the promises on call backs since I had to call multiple times and was promised call backs or email but didn’t receive any.

I wasn’t really happy with that kind of service because I started my career as a sales executive with Honda and this is not the experience I would give to my customers.

Very helpful sales staff. Steve and Gareth at Brayleys in Manchester were very helpful. No undue pressure and my wife and I were very pleased with the vehicle we purchased.