Brayleys Cars - Brayley Nissan Manchester Reviews 

I had visited 3 times to view and buy a car from Nissan. The first time was a pleasant experience the sales person was knowledgeable and friendly had arranged for a car to be delivered from another location. However this is where the issues began, on my second visit from that point the same sales person was never available and the in experienced sales person replaced him had no idea what he was doing didn’t fill me with confidence nothing that was promised was done had to repeatedly as for the same information and no work had been done on the vehicle and no service history was provided. I arranged for the vehicle to have work carried out to bring it to the standard promised several times. On the 3rd visit after I was told the work would be completed it was clear certain conditions were not met and even witnessed 2 sales staff try to push the wheel trim back onto the vehicle after telling me that they were taking it to the shop be repaired. Honestly it was a Micky Mouse operation didn’t have a clue what they were doing

Staff are absolutely amazing.. Gareth the sales manager is so professional and welcoming. Tony is also very nice and great customer service skills.

Took my car for a new sat nav screen, what a great team they have at this ARDWICK service department. You couldn't ask for a friendlier, dealer, especially when they remember you, treat you with respect and plant trees instead of wasting water (my words) washing every car they service, kudos to BRAYLEY NISSAN ******

I purchase my 2025 Nissan x trail from another dealership but after one week we had to call out RAC as the battery had gone flat and locked us in the car, RAC came recommended getting the car checked out and left the fault codes on the car so Nissan could investigate, to cut a long story short, they never investigated, claimed their was no fault codes, I showed the service guy the copy of the fault codes which the RAC sent me, he really didn't know what to say and then claimed the technician misunderstood him and their was fault codes on the car and that the technician had only worked for them for a week, even then they still didn't investigate, the guy had zero customer service, came out with ridiculous comments about why the car lost power and got caught out telling us their were no fault codes on the car when their was. I'm sure their are lots of good Brayley dealerships but I would'nt cross the threshold of the Ardwick dealership especially for repair.

I was treated well. The staff members are friendly and helpful.

Two Faulty Cars, Refused Refund & Left £900+ Out of Pocket AVOID"
I am writing this review in July 2026, delayed because I genuinely feared the second car would also break down — and I was right to be concerned.
In February 2026 I purchased a Mercedes A180 from Brayley's Nissa n Manchester. Within ONE DAY the engine overheated and a coolant warning appeared. I returned it within 6 days and formally requested a full refund. This was refused. I was also told a warranty claim had been submitted , I checked directly with the warranty company and no claim had ever been received.
For almost a month I was left without a vehicle, yet continued paying £280 in monthly finance AND car insurance on a car I could not drive. When I pushed for a refund, the sales manager was aggressive, dismissive and placed the blame entirely on me despite this being the dealership's fault from day one.
I was forced into a part exchange for an A250e not by choice but out of desperation and financial pressure. Because the dealership refused to process this as a straightforward refund and fresh purchase, I ended up with a £635.50 settlement shortfall added to my new finance agreement. Total money lost: £915.50 all of which could have been avoided had the dealership simply done the right thing from the start.
And the A250e? Delivered with a cracked windscreen and a bearing fault. Two consecutive faulty vehicles from the same dealership.

Think very carefully before buying from here. If something goes wrong, do not expect a fair or honest resolution.

I had an issue with my aircon, the staff were great and reassured me that they would fix the issue. Everything was explained to me by the technician in the video too and also the service staff. Thanks so much for fixing my car. I can always rely on Nissan and Brayley

We got our new car very quick. My only issues were with getting insurance for the new car. The websites didn’t recognise the new car registration number. I ended up having to phone direct line instead of going through a comparison website. However it was cheaper doing it that way. We are very pleased with everything. A special thank you to Anthony for sorting everything out on the day we collected the car. He was a “gem” thanks for everything

Booked car in for service very helpful staff and everything was completed on time and explained great service

Honestly, I’d rather not say anything. Maybe the staff says everything that people believe in trust pilot.

smooth drop and pick up within a short period

Excellent customer service provided from start to finish. Really appreciate it

The experience has been extremely efficient. I have been informed every step of the way,

Appointment for service booked in for a time that suited me. I passed over key annd was attended by smiling attentive staff member.
Had telephone call to collect car given within time frame told.

It was quick and staff were lovely and kept me upto date.

Paul and Tom are great as always. they always look after me providing excellent customer service. When Paul knew we were going on holiday the day our car went wrong he got us straight in and they repaired the car so we could get on our way.

Up until the Sale service was fantastic. The day the vehicle was delivered it had defects previously raised to them when I viewed the vehicle and paid my deposit, but they assured myself they will be resolved prior to delivery and the vehicle will arrive in showroom condition. The vehicle was delivered and the defects I raised still remained, not showroom condition and not inspected before delivered. The vehicle was again collected by them and returned the following day, and still defects on the vehicle and still not in showroomcondition. Once the sale was completed they certainly do not care. After sales service is shocking and ignored my multiple members of the team inclusive of managers. As a result i have logged a formal complaint today. Trading Standards and the Ombudsman next if this isn't resolved.

Great service. Friendly customer service and staff. Keen and on time. Dealing with experienced.

I had a lovely experience with Nissan, Josh looked after me very well from the moment we first spoke on the phone until I collected the vehicle. I accidentally purchased a car