Rating: ⭐⭐⭐☆☆ Title: Friendly customer service, but poor communication and unexpected costs I recently left my car with the dealership for repair work. What was supposed to be a straightforward... See more
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Excellent service from start to finish! The staff were quick, friendly and welcoming, and everything was handled professionally. They were honest and straightforward throughout, which really gives you... See more
Company replied
Exceptional customer service from Anthony Hulland At Nissan Manchester.. Very good experience from initial contact to handover. Anthony was very easy and straightforward to deal with ,he runs thr... See more
Company replied
Tony was very polite and professional. He explained everything in a very clear and easy manner. Very pleased with the customer service received from Tony
Company replied
Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Chancellor Lane, M12 6JZ, Manchester, England, United Kingdom
- 01614253283
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 27% of negative reviews
Typically replies within 1 week
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Great staff great job!
We wanted a thorough service on our car and that's what we got!
Booking was easy we were kept up to date with progress of the service.
Paul Bottoms was great he listened and answered all our questions.
Thanks Brayleys Manchester

Reply from Brayleys Cars - Brayley Nissan Manchester
Hello
Hello,
I purchased a Nissan Qashqai with delivery from a Nissan dealership in Manchester.
The car arrived quickly,
BUT the filters were dirty, the plastic filter elements were broken,
the high-pressure pump was damaged, the tires needed replacing,
the car was dirty inside,
incomplete, the boot shelf was missing, and I did not receive a service booklet.
I do not recommend this dealership!!!
Brayley Nissan Manchester- positive experience…
I had a really positive experience Brayleys Cars - Brayley Nissan Manchester. when I took my EV to get its Lithum plate removed. Great Customer service from Tom Jackson who helped me with a radio query and told me about the monthly service plan for my vehicle.
Brayley's carried out a health check on my vehicle and sent me a video of the checks , which was much appreciated.

Reply from Brayleys Cars - Brayley Nissan Manchester

Reply from Brayleys Cars - Brayley Nissan Manchester
Absolutely amazing from start to finish…
Absolutely amazing from start to finish I went in to enquire after not being able to get a 7seater automatic anywhere else without waiting a few months, i literally drove away in 2days fantastic experience would 💯 recommend

Reply from Brayleys Cars - Brayley Nissan Manchester
The documents and exchange of the new…
The documents and exchange of the new vehicle was smooth .
Roy was great helping and sorting all necessary documents.

Reply from Brayleys Cars - Brayley Nissan Manchester
Polite friendly staff
Polite friendly staff. Explained everything they were going to do and the cost. Went to collect it and it was cheaper than the quote they gave. Brilliant!

Reply from Brayleys Cars - Brayley Nissan Manchester
My sweet experience
My name is Adetola, my encounter at Bradley Manchester branch has been a very good and satisfying service. Paul took his time to walk me through all the processes of changing my gear shifter, this guy is lovely. I don't have all the money and i was put on bumper payment. Easy and convinient. Thank you Bradley Manchester.

Reply from Brayleys Cars - Brayley Nissan Manchester

Reply from Brayleys Cars - Brayley Nissan Manchester
Very friendly service and completed…
Very friendly service and completed before stated time

Reply from Brayleys Cars - Brayley Nissan Manchester
The professionalism is extremely…
The professionalism is extremely impressive

Reply from Brayleys Cars - Brayley Nissan Manchester

Reply from Brayleys Cars - Brayley Nissan Manchester
Staff who i spoke to were friendly and…
Staff who i spoke to were friendly and polite and very helpful, and when I picked my car up they took the time to explain whats been done to it plus let me know what caused the problem in the first place, plus a member of staff walked me to my car which was parked in the back car park he brought it out to me

Reply from Brayleys Cars - Brayley Nissan Manchester
The Service was done and car ready on…
The Service was done and car ready on time no problems, I booked my MOT at the time I collected my car. It running really well and I got good treatment from all the staff
Well done

Reply from Brayleys Cars - Brayley Nissan Manchester
I was able to work while I waited for the car to be serviced
I waited for the car to be serviced. Found a quiet corner, set my laptop up, got a coffee, and got on with my work. The service was done really quickly an I was able to get on with my day with minimal disruption. All the staff are super helpful and friendly, and I would recommend this place to anybody.

Reply from Brayleys Cars - Brayley Nissan Manchester
welcoming staff and kept informed only…
welcoming staff and kept informed only problem was no replacement car.

Reply from Brayleys Cars - Brayley Nissan Manchester
UNSATISFIED SERVICE
My car was not washed after being washed and when I asked why, I was been given a flimsy excuse (the council is regulating water usage - rubbish)
Tony was amazing from the first phone call….
Tony was amazing from the first phone call enquiring about a car, right up to the point where I drove off with the car I purchased. Other staff members were warm and friendly.

Reply from Brayleys Cars - Brayley Nissan Manchester
Great service got a new car same day
Great service got a new car same day

Reply from Brayleys Cars - Brayley Nissan Manchester
Ray made it all very clear/easy
Ray made it all very clear/easy - First met him during my initial visit to view the 2 Hyundai i20s on the forecourt. Found one but couldn't find the other. The one I also wanted to see was parked near the workshop due to a flat battery - so I wasn't able to view the inside of it that day as we couldn't get into it. We discussed potential trade in prices and it was a decent offer, so I indicated interest upon completion of the workshop overhaul - once it was complete, Ray then sent me a walk-around video - I then arranged to visit on Saturday morning for a test drive - I then went ahead with the (cash) purchase, and the process very really smooth/transparent - mostly done electronically - but I was away in my new vehicle before 11am following the test drive. Really pleased with it so far!

Reply from Brayleys Cars - Brayley Nissan Manchester
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