Brayleys Cars - Brayley Nissan Manchester Reviews 

302
•
TrustScore 4 out of 5

4.1

Chancellor Lane, M12 6JZ Manchester, England, GB

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Rated 3 out of 5 stars

​Rating: ⭐⭐⭐☆☆ Title: Friendly customer service, but poor communication and unexpected costs ​I recently left my car with the dealership for repair work. What was supposed to be a straightforward... See more

Rated 5 out of 5 stars

Excellent service from start to finish! The staff were quick, friendly and welcoming, and everything was handled professionally. They were honest and straightforward throughout, which really gives you... See more

Company replied

Rated 5 out of 5 stars

Exceptional customer service from Anthony Hulland At Nissan Manchester.. Very good experience from initial contact to handover. Anthony was very easy and straightforward to deal with ,he runs thr... See more

Company replied

Rated 5 out of 5 stars

Tony was very polite and professional. He explained everything in a very clear and easy manner. Very pleased with the customer service received from Tony

Company replied


Company details

  1. Car Dealer
  2. also in
  3. Auto Repair Shop
  4. Used Auto Parts Store
  5. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Chancellor Lane, M12 6JZ, Manchester, England, United Kingdom

  • 01614253283

4.1

Great

TrustScore 4 out of 5

302 reviews

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1-star

No recent history of asking for reviews

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Replied to 27% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(302)

3,455 reviews in the last 12 months

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Rated 5 out of 5 stars

Great staff great job!

We wanted a thorough service on our car and that's what we got!
Booking was easy we were kept up to date with progress of the service.
Paul Bottoms was great he listened and answered all our questions.
Thanks Brayleys Manchester

May 22, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Manchester

Hi Janet, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 1 out of 5 stars

Hello

Hello,
I purchased a Nissan Qashqai with delivery from a Nissan dealership in Manchester.
The car arrived quickly,
BUT the filters were dirty, the plastic filter elements were broken,
the high-pressure pump was damaged, the tires needed replacing,
the car was dirty inside,
incomplete, the boot shelf was missing, and I did not receive a service booklet.
I do not recommend this dealership!!!

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

Brayley Nissan Manchester- positive experience…

I had a really positive experience Brayleys Cars - Brayley Nissan Manchester. when I took my EV to get its Lithum plate removed. Great Customer service from Tom Jackson who helped me with a radio query and told me about the monthly service plan for my vehicle.

Brayley's carried out a health check on my vehicle and sent me a video of the checks , which was much appreciated.

May 12, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Manchester

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Amazing polite

Amazing polite

May 13, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Manchester

Hi Debra, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Absolutely amazing from start to finish…

Absolutely amazing from start to finish I went in to enquire after not being able to get a 7seater automatic anywhere else without waiting a few months, i literally drove away in 2days fantastic experience would 💯 recommend

April 30, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Manchester

Hi Emma, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

The documents and exchange of the new…

The documents and exchange of the new vehicle was smooth .
Roy was great helping and sorting all necessary documents.

April 30, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Manchester

Hi Abdul, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Polite friendly staff

Polite friendly staff. Explained everything they were going to do and the cost. Went to collect it and it was cheaper than the quote they gave. Brilliant!

May 5, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Manchester

Hi Peter, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

My sweet experience

My name is Adetola, my encounter at Bradley Manchester branch has been a very good and satisfying service. Paul took his time to walk me through all the processes of changing my gear shifter, this guy is lovely. I don't have all the money and i was put on bumper payment. Easy and convinient. Thank you Bradley Manchester.

April 29, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Manchester

Hi Adetola, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Great service

Quick, friendly and efficient service

May 1, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Manchester

We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Very friendly service and completed…

Very friendly service and completed before stated time

April 29, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Manchester

Hi Teresa, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

The professionalism is extremely…

The professionalism is extremely impressive

April 29, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Manchester

Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Fast service

Fast service, nice and polite.

April 24, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Manchester

Hi Saed, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Staff who i spoke to were friendly and…

Staff who i spoke to were friendly and polite and very helpful, and when I picked my car up they took the time to explain whats been done to it plus let me know what caused the problem in the first place, plus a member of staff walked me to my car which was parked in the back car park he brought it out to me

April 24, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Manchester

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

The Service was done and car ready on…

The Service was done and car ready on time no problems, I booked my MOT at the time I collected my car. It running really well and I got good treatment from all the staff
Well done

April 22, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Manchester

Hi Terence, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

I was able to work while I waited for the car to be serviced

I waited for the car to be serviced. Found a quiet corner, set my laptop up, got a coffee, and got on with my work. The service was done really quickly an I was able to get on with my day with minimal disruption. All the staff are super helpful and friendly, and I would recommend this place to anybody.

April 21, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Manchester

Hi Jack, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 4 out of 5 stars

welcoming staff and kept informed only…

welcoming staff and kept informed only problem was no replacement car.

April 14, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Manchester

Hi Gary, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Rated 5 out of 5 stars

Tony was amazing from the first phone call….

Tony was amazing from the first phone call enquiring about a car, right up to the point where I drove off with the car I purchased. Other staff members were warm and friendly.

April 15, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Manchester

Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Great service got a new car same day

Great service got a new car same day

April 13, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Manchester

Hi Peter, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Ray made it all very clear/easy

Ray made it all very clear/easy - First met him during my initial visit to view the 2 Hyundai i20s on the forecourt. Found one but couldn't find the other. The one I also wanted to see was parked near the workshop due to a flat battery - so I wasn't able to view the inside of it that day as we couldn't get into it. We discussed potential trade in prices and it was a decent offer, so I indicated interest upon completion of the workshop overhaul - once it was complete, Ray then sent me a walk-around video - I then arranged to visit on Saturday morning for a test drive - I then went ahead with the (cash) purchase, and the process very really smooth/transparent - mostly done electronically - but I was away in my new vehicle before 11am following the test drive. Really pleased with it so far!

April 11, 2026
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Manchester

Hi Mark, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

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