Brayleys Cars - Brayley Nissan Manchester Reviews 

Ray made it all very clear/easy - First met him during my initial visit to view the 2 Hyundai i20s on the forecourt. Found one but couldn't find the other. The one I also wanted to see was parked near the workshop due to a flat battery - so I wasn't able to view the inside of it that day as we couldn't get into it. We discussed potential trade in prices and it was a decent offer, so I indicated interest upon completion of the workshop overhaul - once it was complete, Ray then sent me a walk-around video - I then arranged to visit on Saturday morning for a test drive - I then went ahead with the (cash) purchase, and the process very really smooth/transparent - mostly done electronically - but I was away in my new vehicle before 11am following the test drive. Really pleased with it so far!

I want to warn others about the poor service I have received from this Nissan site (MANCHESTER). Before selling a vehicle, they put in maximum effort to secure the sale. However, once you’ve purchased the car, they seem uninterested in helping and often ignore calls and requests.
I bought a vehicle from them in February and have been trying to resolve an issue ever since. Despite returning to them for help, they have continued to ignore my concerns.
If you want a stress-free experience when spending money on a car, I recommend going elsewhere. This has been one of the worst customer service experiences I’ve had.

I had a 'waiting appointment' for the third annual service and first MOT of my Nissan LEAF and the staff in the service team were, as always, friendly and courteous. The session took almost exactly the time I'd been advised and, whilst I waited on the premises, I was able to have a couple of cups of tea and catch up on some reading

Professionals team very approachable and patient to talk you through all you ever needed. Good people with beautiful heart ♥️

Anthony attended to me very very well professional manners and calm

It was good experience

My Nissan Pulsar went in for an MOT and a full service, as it was due , also the nissan warranty was due to expire, and was talking to them about extending this for a further year.
The car was "booked in" for 8.30 - why arrange a time when it can be started at any time - I waited for a call as the car was needed for work, but ended up calling them at 4pm (7.5 hours later), only to be told it failed ithe MOT, and i'd get a callback on what and how much. Sure enough the call came - a partially broken indicator on the driver's mirror, and excessive play on the driver side suspension arm/bush, with the costs being astronomical - the suspension arm alone was a 10th of the overall price I paid for the car last year. Still, I agreed to having the work being done to be told the parts would be ordered Tuesday and arrive Wednesday (2 days of inconvenience of getting to work). The day I picked the car up, I was just handed paperwork relating to the MOT, what was carried out on the service, with the 2 defective parts highlighted. I was then asked to do "the painful part" and pay £1201 by card and was then handed my key - amazing enough, no mention of the chance of buying the extended warranty - then again, after paying out the equivalent of a month's salary, I think it would be throwing good money after bad to get a warranty from them - think I'll take my chances with a local garage in future - Bye nissan, that's what you get for trying to stick with the main dealer... well bitten!!!!!!!

Always excellent reception from the staff and comprehensive report on the car.

Another service and MOT carried out by this garage. Been going here for years, always, professional and helpful. If you have a Nissan, this garage will look after it for you.

**** An Exceptional Experience *****
The sales staff , managers and mechanics are absolutely fantastic.
I could not be happier with my experience with this particular garage.(Brayley's in manchester )
I found the staff so friendly and really understanding also they have all gone above and beyond to help me.
I highly recommend this garage for everyone buying or having a car fixed .
You won't regret your visit .

All good and friendly.

I complained about the sat nav misleading me. I also repeated this to staff who collected the car for service, citing an example of fluctuations of the sat nav showing me 70 miles per hour on a 30 mph road, 20 mph on 50mph etc.

After the car was returned, no change. I discovered that sat nav got worse, blank on some roads, so deceitful.

I also expected a little cleaning of my car, because my former dealer usually do this during services, but this dealer never did that.

Staff who collected the car was however friendly and polite. Thank you.

Excellent service

I HAD MY SERVICE DONE ON FEB 17TH the service received was second to none I couldn't be more pleased the attention I personally recieved was 100%genuine they couldn't do enough they most certainly go that extra mile I carnt thank them enough

As someone purchasing my very first car, I couldn’t have asked for a better experience. From the very beginning, Steve guided me through the entire process and explained everything clearly and patiently. He made sure I understood every step, which really helped ease my nerves.

Yesterday, we unexpectedly had to go to the bank to clear the payment, and without hesitation, Steve came with us and stayed there for nearly two hours while we were waiting. That level of dedication and support truly meant a lot.

I highly recommend Steve to anyone looking to buy a vehicle. Excellent service, professionalism, and genuine care from start to finish!

Great service with pick up and return it’s just a shame they no longer do a wash and vacuum as part of the service

-Expensive service,
- delay, due to unavailability of parts,
- strict staff,
- no discounts inspite of being a regular customer,
- disappointing .

They been really helpful.Listen carefully find suitable time and remind me if my appointment. I was running late so they call and check on me.
They solved key problem and only charge me for that no extra charges.
Thank you so much.