Brayleys Cars - Brayley Nissan Rochdale Reviews 

207
•
TrustScore 4.5 out of 5

4.6

Kingsway, OL16 4AB Rochdale, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

First class, friendly and helpful service from salesman throughout the purchase of the car. The whole process from initial enquiry to the delivery of the new car was remarkably quick and trouble free... See more

Company replied

Rated 4 out of 5 stars

My overall experience was very good at this branch today. Good things - main one the staff were excellent, friendly helpful and responsive. There wasn’t much seating to wait for the vehicle just 3 c... See more

Company replied

Rated 5 out of 5 stars

The service was five star from start to finish from handing back my old Nissan Juke, to picking up my new Nissan Juke. Special thankyou to Carrie for going above and beyond. Also thanks for picking us... See more

Company replied

Rated 5 out of 5 stars

Excellent service and guidance from the team from Brayleys Cars. Brayley Nissan Rochdale. Our salesman was Keith and went through everything in fine detail. We always go here now for our cars. Recomme... See more

Company replied


Company details

  1. Car Dealer
  2. also in
  3. Auto Repair Shop
  4. Used Auto Parts Store
  5. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Kingsway, OL16 4AB, Rochdale, United Kingdom

  • 01706557093

4.6

Excellent

TrustScore 4.5 out of 5

207 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 27% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(207)

3,455 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I received excellent service from the…

I received excellent service from the garage. The MOT cost was waived because the MOT took longer than promised. I never expected to no be charged. Thank you.

February 27, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Rochdale logo

Reply from Brayleys Cars - Brayley Nissan Rochdale

Hi Mary, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Helpful staff

Staff helpful, car serviced and MOTd within the day, easy to book in,

February 25, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Rochdale logo

Reply from Brayleys Cars - Brayley Nissan Rochdale

Hi Jane, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Trustworthy and honest

Carrie was professional in her customer service and knowledge. She dealt with concerns I had admirably. She is an asset to your team

February 27, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Rochdale logo

Reply from Brayleys Cars - Brayley Nissan Rochdale

Hi Janet, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 1 out of 5 stars

I bought a Toyota CHR from your…

I bought a Toyota CHR from your Rochdale Nissan dealership. The car was advertised that that it has satellite navigation system and unfortunately it says on dashboard that Navigation is not available.

The car manual book was missing,
There was no Jack kit.

February 18, 2026
Unprompted review
Rated 4 out of 5 stars

Really good experience

Really good experience, but Have you stopped The car cleaning after a service?

February 16, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Rochdale logo

Reply from Brayleys Cars - Brayley Nissan Rochdale

Hi Brian, We are very happy we could provide you with a positive experience. Yes we no longer offer a vehicle wash, the decision to stop complimentary vehicle cleaning was made recently as part of wider operational and environmental considerations.

Rated 4 out of 5 stars

very fast and efficient

very fast and efficient once I'd found a parking space. Can't understand why they always seem to block the disabled spaces with vans cars, you name it anything to block the spaces.

February 12, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Rochdale logo

Reply from Brayleys Cars - Brayley Nissan Rochdale

Hi Christine, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Rated 5 out of 5 stars

Great people to speak with and…

Great people to speak with and hopefully my autos should now be ok thanks to the staff at Brayley Nissan rochdale

February 13, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Rochdale logo

Reply from Brayleys Cars - Brayley Nissan Rochdale

Hi Mark, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 4 out of 5 stars

So far so good

My parked car was hit and written off insurance payment was prompt so I decided to buy another Juke. Saw the car on auto trader and contacted Brayley’s over the phone for more info. Dealt with Barry who also sent me a video of the car. Paid the deposit and arranged to collect a couple of days later. Customer service was good on the day. However on driving away the lights came on re the tire pressure and a message re the key battery. Both easily resolved. After a day or two I felt the car (automatic) wasn’t moving through the gears as it should so contacted them and arranged for the car the be collected to have a look. Taken in for the day and delivered bbs j to me after ‘a gear reset’ and told it should be ok after a couple of journeys. Early days but fairly happy with Brayleys service and response

January 31, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Rochdale logo

Reply from Brayleys Cars - Brayley Nissan Rochdale

Hi Jane, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Rated 1 out of 5 stars

Absolutely awful experience

Absolutely awful experience, had two used cars previously with no issue at all, I then purchased a brand new Nissan Qashqai for wife to take my young son to school and get to work and within 10k miles the clutch failed, this was placed with Brayley's Rochdale who then kept the vehicle for an entire month without it even being inspected causing massive issues for my wife and causing problems at work , after raising as complaint they have since contacted me to say it driver error and the warranty doesn't cover it and I can either arrange for it to be collected or pay them, this is the third car I've bought from them both driven by my wife with no issues and they are blaming her saying its driver error - stay clear

January 27, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service …

Bought a car in December from Nissan Rochdale due to holidays did not pick up car till January 15th
We were unhappy with original salesman who told us certain items were free - turned out they would cost us a further £1800
When we collected the car we asked to see the sales director - saleslady said she would arrange him to call.
Since then sent two emails providing phone calls
Not had a call

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Making car buying easy

Carrie filly explained the 3 main methods of financing the purchase of new to me vehicle. She was very thorough so even I could.understand. She guided me through all the paperwork ( and there's a lot) untill finally keys were exchanged and I drove away in my Hybrid Juke.

January 20, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Rochdale logo

Reply from Brayleys Cars - Brayley Nissan Rochdale

Hi Steve, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

After my car broke down and a difficult…

After my car broke down and a difficult experience with the RAC recovering my vehicle, the service department were excellent in helping resolve my issue. Having told them I would appreciate a quick fix as my car was needed for a driving test Tuesday after, the girls on the desk ensured my car was fixed and returned in plenty of time. Hugely appreciated 👍

January 13, 2026
Unprompted review
Brayleys Cars - Brayley Nissan Rochdale logo

Reply from Brayleys Cars - Brayley Nissan Rochdale

Hi Martin, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Friendly staff

Friendly staff. They were so helpful.

September 30, 2025
Unprompted review
Brayleys Cars - Brayley Nissan Rochdale logo

Reply from Brayleys Cars - Brayley Nissan Rochdale

Hi Juliet, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Friendly staff,they supplied a car for…

Friendly staff,they supplied a car for our use,the staff as usual were willing to answer all my questions.

October 8, 2025
Unprompted review
Brayleys Cars - Brayley Nissan Rochdale logo

Reply from Brayleys Cars - Brayley Nissan Rochdale

Hi Tom, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Carrie made the whole process easy and…

Carrie made the whole process easy and stress free

September 26, 2025
Unprompted review
Brayleys Cars - Brayley Nissan Rochdale logo

Reply from Brayleys Cars - Brayley Nissan Rochdale

Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Excellent customer service

Very welcoming and friendly with absolutely no pressure selling tactics

September 16, 2025
Unprompted review
Brayleys Cars - Brayley Nissan Rochdale logo

Reply from Brayleys Cars - Brayley Nissan Rochdale

Hi Paul, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Rated 5 out of 5 stars

Excellent service from the start to the…

Excellent service from the start to the end by Paul McInnes

September 13, 2025
Unprompted review
Brayleys Cars - Brayley Nissan Rochdale logo

Reply from Brayleys Cars - Brayley Nissan Rochdale

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 3 out of 5 stars

Good service, rip off on parts.

I dropped my Nissan leaf off early as I had requested that the car be ready by lunchtime and it was ready by 10:45 which was excellent. The reason I've only given 3 stars is because following my vehicle health check I was contacted and informed that my car needed a new nearside windscreen wiper and it would cost £24.50. which I thought was excessive particularly as I have a service contract which is supposed to come with a discount on the price of parts. I checked the price of wiper blades on Amazon and bought a pair of Bosch wiper blades (widely considered to be the best)for £20.30. Another negative is that Brayley's no longer provide a complimentary valet with a service.

September 2, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look