Brayleys Cars - Brayley Nissan Stourbridge Reviews 

292
TrustScore 4.5 out of 5

4.6

Brettell Lane, DY5 3LS Brierley Hill, England, GB


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Rated 5 out of 5 stars

I cannot praise Brayley's highly enough for the service they give. I give them a quick ring and we fix a date for my annual service. Once agreed they send confirmation. A few days prior to the servi... See more

Rated 5 out of 5 stars

Easy to book service over the phone and drop off car. Text messages to advise on when is likely to be finished. What did surprise me, was a video sent from the mechanic on the recommendation and qu... See more

Company replied

Rated 5 out of 5 stars

From our 1st visit we were made to feel completely welcome unlike some dealerships we had been to. The team were brilliant answering all our questions showing us features and talking through our optio... See more

Company replied

Rated 4 out of 5 stars

Very good service, my only concern was that when I tried to ring the call was passed from phone to phone and then cut off - 3 times! Charlie was really pleasant and helpful and went above & beyond in... See more

Company replied


Company details

  1. Car Dealer
  2. Auto Repair Shop
  3. Used Auto Parts Store
  4. Used Car Dealer

Written by the company

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Contact info

  • Brettell Lane, DY5 3LS, Brierley Hill, England, United Kingdom

  • 01384671145

4.6

Excellent

TrustScore 4.5 out of 5

292 reviews

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No recent history of asking for reviews

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Replied to 31% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(292)

3,199 reviews in the last 12 months

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Rated 5 out of 5 stars

great customer service

great customer service, Tom went above and beyond to make sure buying my car was a positive experience, even came in on his day off so I could collect on Sunday, was patent and helpfull dealing with banks ever zealous security when trying to pay by direct transfer. one of the best I have experienced in 40 years of car buying.

April 6, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Stourbridge

Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

After having a poor experience at…

After having a poor experience at another Nissan dealership this was a very good experience at Stourbridge Nissan Dealership. There was no pushy salesmanship from Dave Barker he was very knowledgeable kind and reassuring from start to finish. Sonia the manager was lovely and apologised for the bad experience at the other dealership. Communication was excellent during the smooth transition of purchasing my new car. Thank you Dave and Sonia the team is only as good as the leader at the top.

March 29, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Stourbridge

Hi Barbra, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Very impressive Service

I was very happy with the service that I received.
The staff were very helpful.
Everything was completed right the first time.

April 2, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Stourbridge

Hi David, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Rated 5 out of 5 stars

Simple to book

Simple to book. Courtesy car arranged. Rang when ready to collect.

March 31, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Stourbridge

Hi Kerry, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

People went above and beyond to make my…

People went above and beyond to make my experience special the workshop booked me early save me waiting good update on progress car returned clean and tidy and the cost was I thought reasonable

March 26, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Stourbridge

Hi Anthony, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Everything went smoothly which is all I…

Everything went smoothly which is all I can ask for. And a decent cup of coffee too!

March 26, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Stourbridge

Hi Pauline, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

Very good people

Very good people, very good services

February 28, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Stourbridge

Hi Kameel, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout
Everything was explained in detail so I understand everything that was being done

March 24, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Stourbridge

Hi Thomas, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

The staff are very friendly and…

The staff are very friendly and approachable. They listened to my concerns regarding my car and explained things thoroughly. Definitely recommend,

March 13, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Stourbridge

Hi Emma, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Dave our sales rep was very…

Dave our sales rep was very professional and provided us with an outstanding deal on the car. Was very polite and had great sales expertise.

March 19, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Stourbridge

Hi Disco, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Rated 5 out of 5 stars

First class service,from start to…

First class service,from start to finish very friendly staff,especially Jayne

March 13, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Stourbridge

Hi Jayne, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

After being let down by another garage

After being let down by another garage, I took my car back to the main dealership and they were fantastic in dealing with and diagnosing my car with the issues. Service was fantastic, timely and honest.

March 11, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Stourbridge

We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Caring Staff

March 5, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Stourbridge

Hi Carole, Thank you for taking the time to leave us this positive rating! Have a wonderful day!

Rated 5 out of 5 stars

The best experience - wouldn’t take it anywhere else

Absolutely great experience here! All of the team were so attentive, I got offered free refreshments even for my dog and they were super quick at getting my car serviced and MOTd even though I had arranged a drop off appointment! They sent me a video of all of my advisories and they were not pushy in having to get them done then and there! My car was also valeted before it was handed back!

March 7, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Stourbridge

Hi Jessica, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Rated 5 out of 5 stars

Delighted with my car purchase at Brayley's

My experience with Brayley’s was excellent. Jonathan was professional in responding to my email enquiries and made the car purchase as smooth as possible.
The test drive was very reassuring and Jonathan made sure that I was familiar with the car before completion of the deal. I am delighted with the service.

March 4, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Stourbridge

Hi John, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

New Nissan Juke N Sport

We were sorted out really well with purchasing our new Nissan Juke N Sport. Jonathan was absolutely brilliant throughout the whole process from initial enquiry through to picking up our new car. A fantastic customer experience we are really happy. Thank you.

March 1, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Stourbridge

Hi Martin, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

the staff were so helpful

the staff, in particular jane were so professional and kind it was a breathe of fresh air,all i can say is keep up the good work,and they also cleaned my car which was an unexpected bonus,thank you guys.

February 25, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Stourbridge

Hi Margaret, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

First service

My vehicle was serviced which was completed in time stated given results paper and e mail. I waited for service on premises which was clean seating a little low but o k and coffee available.

February 18, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Stourbridge

Hi Portland, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Rated 5 out of 5 stars

Marvelous

Marvelous. Sorted everything out over phone. Dropped car off for service. Polite friendly. Received courtesy car. And even a video of them servicing car. Above and beyond

February 11, 2025
Unprompted review
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Reply from Brayleys Cars - Brayley Nissan Stourbridge

Hi Annette, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

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