I cannot praise Brayley's highly enough for the service they give. I give them a quick ring and we fix a date for my annual service. Once agreed they send confirmation. A few days prior to the servi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Easy to book service over the phone and drop off car. Text messages to advise on when is likely to be finished. What did surprise me, was a video sent from the mechanic on the recommendation and qu... See more
Company replied
From our 1st visit we were made to feel completely welcome unlike some dealerships we had been to. The team were brilliant answering all our questions showing us features and talking through our optio... See more
Company replied
Very good service, my only concern was that when I tried to ring the call was passed from phone to phone and then cut off - 3 times! Charlie was really pleasant and helpful and went above & beyond in... See more
Company replied
Company details
Written by the company
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Contact info
Brettell Lane, DY5 3LS, Brierley Hill, England, United Kingdom
- 01384671145
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great customer service
great customer service, Tom went above and beyond to make sure buying my car was a positive experience, even came in on his day off so I could collect on Sunday, was patent and helpfull dealing with banks ever zealous security when trying to pay by direct transfer. one of the best I have experienced in 40 years of car buying.

Reply from Brayleys Cars - Brayley Nissan Stourbridge
After having a poor experience at…
After having a poor experience at another Nissan dealership this was a very good experience at Stourbridge Nissan Dealership. There was no pushy salesmanship from Dave Barker he was very knowledgeable kind and reassuring from start to finish. Sonia the manager was lovely and apologised for the bad experience at the other dealership. Communication was excellent during the smooth transition of purchasing my new car. Thank you Dave and Sonia the team is only as good as the leader at the top.

Reply from Brayleys Cars - Brayley Nissan Stourbridge
Very impressive Service
I was very happy with the service that I received.
The staff were very helpful.
Everything was completed right the first time.

Reply from Brayleys Cars - Brayley Nissan Stourbridge
Simple to book
Simple to book. Courtesy car arranged. Rang when ready to collect.

Reply from Brayleys Cars - Brayley Nissan Stourbridge
Very good salesman not pushy answered…
Very good salesman not pushy answered all our questions

Reply from Brayleys Cars - Brayley Nissan Stourbridge
People went above and beyond to make my…
People went above and beyond to make my experience special the workshop booked me early save me waiting good update on progress car returned clean and tidy and the cost was I thought reasonable

Reply from Brayleys Cars - Brayley Nissan Stourbridge
Everything went smoothly which is all I…
Everything went smoothly which is all I can ask for. And a decent cup of coffee too!

Reply from Brayleys Cars - Brayley Nissan Stourbridge

Reply from Brayleys Cars - Brayley Nissan Stourbridge
Excellent service throughout
Excellent service throughout
Everything was explained in detail so I understand everything that was being done

Reply from Brayleys Cars - Brayley Nissan Stourbridge
The staff are very friendly and…
The staff are very friendly and approachable. They listened to my concerns regarding my car and explained things thoroughly. Definitely recommend,

Reply from Brayleys Cars - Brayley Nissan Stourbridge
Dave our sales rep was very…
Dave our sales rep was very professional and provided us with an outstanding deal on the car. Was very polite and had great sales expertise.

Reply from Brayleys Cars - Brayley Nissan Stourbridge
First class service,from start to…
First class service,from start to finish very friendly staff,especially Jayne

Reply from Brayleys Cars - Brayley Nissan Stourbridge
After being let down by another garage
After being let down by another garage, I took my car back to the main dealership and they were fantastic in dealing with and diagnosing my car with the issues. Service was fantastic, timely and honest.

Reply from Brayleys Cars - Brayley Nissan Stourbridge
The best experience - wouldn’t take it anywhere else
Absolutely great experience here! All of the team were so attentive, I got offered free refreshments even for my dog and they were super quick at getting my car serviced and MOTd even though I had arranged a drop off appointment! They sent me a video of all of my advisories and they were not pushy in having to get them done then and there! My car was also valeted before it was handed back!

Reply from Brayleys Cars - Brayley Nissan Stourbridge
Delighted with my car purchase at Brayley's
My experience with Brayley’s was excellent. Jonathan was professional in responding to my email enquiries and made the car purchase as smooth as possible.
The test drive was very reassuring and Jonathan made sure that I was familiar with the car before completion of the deal. I am delighted with the service.

Reply from Brayleys Cars - Brayley Nissan Stourbridge
New Nissan Juke N Sport
We were sorted out really well with purchasing our new Nissan Juke N Sport. Jonathan was absolutely brilliant throughout the whole process from initial enquiry through to picking up our new car. A fantastic customer experience we are really happy. Thank you.

Reply from Brayleys Cars - Brayley Nissan Stourbridge
the staff were so helpful
the staff, in particular jane were so professional and kind it was a breathe of fresh air,all i can say is keep up the good work,and they also cleaned my car which was an unexpected bonus,thank you guys.

Reply from Brayleys Cars - Brayley Nissan Stourbridge
First service
My vehicle was serviced which was completed in time stated given results paper and e mail. I waited for service on premises which was clean seating a little low but o k and coffee available.

Reply from Brayleys Cars - Brayley Nissan Stourbridge
Marvelous
Marvelous. Sorted everything out over phone. Dropped car off for service. Polite friendly. Received courtesy car. And even a video of them servicing car. Above and beyond

Reply from Brayleys Cars - Brayley Nissan Stourbridge
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







